Upload Intermittently Slows to a Crawl for Gigablast
Hello, The Gigablast internet service I have hasn't been working well lately at all. The download is fine, but the upload has been slowing to a crawl at times. It's getting to the point where there are periods I cannot work. This has been going on for a couple weeks too. Yesterday morning (10/5) I couldn't get it to upload faster than 0.1~0.2Mbps. Then around 10:00 am the regular 35 Mbps speed resumed.I called support a couple times and was told I do have some packet loss, but everything else looked fine. Everything came back to normal after a few hours. Today (10/6) everything has been fine until this evening, and it seems like only partial content loads on web pages and the upload is slightly faster at 1.1 Mbps. It happens though wired, wifi, and direct connect to a PC connection to the modem. Would congestion have it so wildly change like that? https://imgur.com/99cElo2 I ran a tracert and I seem to be getting some packet loss or slowdown. This is going to cox.net. https://imgur.com/nRvb9Wo I have a Motorola MB8611 and no events are showing up in this timeframe.I just find it odd that the download works perfectly fine and only the upload is affected. Here is the connection data from the modem: Startup Sequence Startup Step Status Comment Acquire Downstream Channel 903000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 1 days 13h:29m:45s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 -2.8 37.3 2 0 2 Locked QAM256 15 867.0 -2.7 37.6 1 0 3 Locked QAM256 17 879.0 -2.1 37.9 1 0 4 Locked QAM256 18 885.0 -2.1 37.6 1 0 5 Locked QAM256 19 891.0 -1.8 37.9 4 0 6 Locked QAM256 20 897.0 -2.4 37.6 9 0 7 Locked QAM256 22 909.0 -2.8 37.3 5 0 8 Locked QAM256 24 921.0 -3.0 37.2 7 0 9 Locked QAM256 25 927.0 -2.6 37.5 5 0 10 Locked QAM256 26 933.0 -3.0 37.1 7 0 11 Locked QAM256 27 939.0 -3.1 37.0 10 0 12 Locked QAM256 28 945.0 -3.2 36.9 4 0 13 Locked QAM256 29 951.0 -3.6 36.7 23 0 14 Locked QAM256 30 957.0 -4.1 36.3 33 0 15 Locked QAM256 31 963.0 -3.8 36.4 27 0 16 Locked QAM256 32 969.0 -4.0 36.1 42 0 17 Locked QAM256 33 357.0 4.7 41.3 0 0 18 Locked QAM256 34 363.0 4.7 41.6 0 0 19 Locked QAM256 35 369.0 4.7 41.7 0 0 20 Locked QAM256 36 375.0 4.5 41.7 0 0 21 Locked QAM256 37 381.0 4.5 41.6 0 0 22 Locked QAM256 38 387.0 4.4 41.7 0 0 23 Locked QAM256 39 393.0 4.3 41.6 0 0 24 Locked QAM256 40 399.0 4.5 41.8 0 0 25 Locked QAM256 41 405.0 4.7 42.0 0 0 26 Locked QAM256 42 411.0 4.6 41.9 0 0 27 Locked QAM256 43 417.0 4.6 41.9 0 0 28 Locked QAM256 44 423.0 4.7 42.0 0 0 29 Locked QAM256 45 429.0 4.5 42.0 0 0 30 Locked QAM256 46 435.0 4.2 41.9 0 0 31 Locked QAM256 47 441.0 4.2 42.0 0 0 32 Locked QAM256 48 447.0 4.2 41.9 11 29 33 Locked OFDM PLC 159 300.0 8.7 41.1 -243327648 0 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 36.9 31.8 2 Locked SC-QAM 2 5120 30.5 32.3 3 Locked SC-QAM 3 5120 24.1 30.8 4 Locked SC-QAM 4 5120 17.7 29.5 5 Locked SC-QAM 6 2560 12.9 27.8 Should I call and have a tech come out? I never called support back the 2nd time because it came back.Maybe COX can explain why...
I get around 10 MPS, complain on their web chat, it magically goes up to 179 MPS until the next day when it's back down to 12 MPS. I pay for 150 MPS. My equipment is new and up to date (I'm a 17 year IT professional). COX says it doesn't throttle (limit speeds), I say they do. A few months back they said big changes were coming to my area, south eastern Virginia and their would be interruptions.I assumed they were replacing cable with fiber. Seems their big change was to get much lower than paid for Internet speeds. Also, why is it when there is an outage, I have to phone them to get a credit for it. They now when service is down. How about if I don't pay them for days I don't use the Internet, would they appreciate that? I pay for 24/7 service. I understand issues occur, but when they do a responsible company would make it right and not have the customer call and beg for a credit.I have the unlimited data plan for $50 each month yet cox reduced my gigablast plan to 50m download 3m upload which is completely inadequate, for 90 days because they think I am HARMING others connection in the neighborhood
I purchased the unlimited plan because I need to use a lot of data and you are saying I'm actually not allowed to do that? the person also in a insulting manner say he could not remove the limit nor could his fu**** supervisor. just because they see my usage as not appropriate they punish me? and btw they formally downgraded my service so it's not me "feeling like" it is throttling. anyone has the same problem?