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disarray's avatar
disarray
New Contributor
2 years ago

Modem logs - Issues with pages loading, VOIP...

Hello! I have been having some frequent issues getting pages to load up or connected to some online games... Once I am connected its fine! But if I have to conect to another server or something like that.. it will fail to connect maybe half the time.  Been going on for a few days... chat support says everything is fine. Already swapped out my modem and router... all devices on my network experience the issue... wired or wireless. Here are my modem logs.. anything look concerning?

Event Log

The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event ID Event Level Description
06/15/2023 23:09 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 23:09 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 22:55 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 22:55 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 19:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 19:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 18:47 2436694061 5 "Dynamic Range Window violation"
06/15/2023 18:47 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 18:25 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 18:25 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 16:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 16:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 67050300 5 "DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 67061601 6 "US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation"
06/15/2023 15:08 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation"
06/15/2023 15:08 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 2436694061 5 "Dynamic Range Window violation"
06/15/2023 15:08 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 73050400 5 "REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"
06/15/2023 15:08 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=f8:79:0a:8a:d2:bd;CMTS-MAC=00:7e:95:40:ad:61;CM-QOS=1.1;CM-VER=3.1;"

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 951000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
29 Locked QAM256 951000000 Hz 4.1 dBmV 38.9 dB 0 0
1 Locked QAM256 783000000 Hz 5.6 dBmV 39.7 dB 0 0
2 Locked QAM256 789000000 Hz 5.8 dBmV 39.5 dB 0 0
3 Locked QAM256 795000000 Hz 5.8 dBmV 39.5 dB 0 0
4 Locked QAM256 801000000 Hz 5.8 dBmV 39.5 dB 0 0
5 Locked QAM256 807000000 Hz 5.7 dBmV 39.4 dB 0 0
6 Locked QAM256 813000000 Hz 5.8 dBmV 39.4 dB 0 0
7 Locked QAM256 819000000 Hz 5.8 dBmV 39.4 dB 0 0
8 Locked QAM256 825000000 Hz 5.7 dBmV 39.4 dB 0 0
9 Locked QAM256 831000000 Hz 5.6 dBmV 39.5 dB 0 0
10 Locked QAM256 837000000 Hz 5.3 dBmV 39.4 dB 0 0
11 Locked QAM256 843000000 Hz 5.3 dBmV 39.6 dB 0 0
12 Locked QAM256 849000000 Hz 5.2 dBmV 39.2 dB 0 0
13 Locked QAM256 855000000 Hz 5.4 dBmV 39.6 dB 0 0
14 Locked QAM256 861000000 Hz 5.3 dBmV 39.4 dB 0 0
15 Locked QAM256 867000000 Hz 5.2 dBmV 39.4 dB 0 0
16 Locked QAM256 873000000 Hz 5.0 dBmV 39.3 dB 0 0
17 Locked QAM256 879000000 Hz 5.1 dBmV 39.5 dB 0 0
18 Locked QAM256 885000000 Hz 4.9 dBmV 39.2 dB 0 0
19 Locked QAM256 891000000 Hz 5.2 dBmV 39.3 dB 0 0
20 Locked QAM256 897000000 Hz 4.4 dBmV 38.8 dB 0 0
21 Locked QAM256 903000000 Hz 4.4 dBmV 38.9 dB 0 0
22 Locked QAM256 909000000 Hz 4.2 dBmV 38.8 dB 0 0
23 Locked QAM256 915000000 Hz 4.4 dBmV 39.0 dB 1 0
24 Locked QAM256 921000000 Hz 4.3 dBmV 39.0 dB 0 0
25 Locked QAM256 927000000 Hz 4.1 dBmV 38.9 dB 0 0
26 Locked QAM256 933000000 Hz 4.1 dBmV 38.9 dB 0 0
27 Locked QAM256 939000000 Hz 3.9 dBmV 38.8 dB 0 0
28 Locked QAM256 945000000 Hz 4.0 dBmV 39.0 dB 0 0
30 Locked QAM256 957000000 Hz 4.2 dBmV 39.0 dB 0 0
31 Locked QAM256 963000000 Hz 4.2 dBmV 39.2 dB 0 0
32 Locked QAM256 969000000 Hz 4.2 dBmV 39.3 dB 0 0
159 Locked Other 300000000 Hz 4.7 dBmV 39.8 dB 4183537032 0




Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 12400000 Hz 3200000 Hz 35.0 dBmV
2 2 Locked SC-QAM Upstream 15700000 Hz 3200000 Hz 35.0 dBmV
3 3 Locked SC-QAM Upstream 20600000 Hz 6400000 Hz 35.0 dBmV
4 4 Locked SC-QAM Upstream 27100000 Hz 6400000 Hz 35.0 dBmV
5 6 Locked OFDM Upstream 27200000 Hz 8600000 Hz 29.0 dBmV
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Probably related to your upstream OFDM channel. Does the problem still occur when connected direct to the SB8200? If not, what model router do you have? Last, do you see any latency or packet loss when you tracert to 8.8.8.8 from CMD? If it's easier, you can also use Pingplotter or WinMTR.