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bthomas31's avatar
New Contributor
2 years ago

Ring devices not working with Cox Router

I have several Ring devices and all the ones that are connected to the WIFI network fail to talk to the Ring app via the internet. They all show offline except for the Ring Alarm, but that is connected via ethernet. I have tried setting all the device up again (and again) with no success. I spoke with several levels of Ring Support and failed to get a solution. They used to work fine and suddenly they'll stopped.

I even setup port forwarding on 9998-9999. 

I never had this issue with Xfintiy or Verizon FIOs. 

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