It would be more acceptable if Cox would explain why the outage is happening (upgrades, accidents, unknown issues or inability to handle volume). I find it’s easier to accept when a company has been honest and provided the reasons I am without service. I get no credit for time without internet service and public utility companies are not being held to the same standards they put out for customers. Normally we don’t have issues but we are paying top dollar to get what we can and would appreciate if Cox could find a way to prevent these outages. There isn’t a good time on our calendar to be without internet, period.