Forum Discussion

david1234's avatar
david1234
Visitor
13 hours ago

Internet Interruptions

Hello, I recently moved to another state and never had issues with Cox in my old apartment. In my new apartment my internet cuts out once or twice a day and the logs show the error message below. Hotline was not very helpful (already talked to two people). Any suggestions? 

 

 

  • Hi, David. It appears the modem is having problems negotiating the IPv6. As this is a Cox provided modem, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you.