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Urbansar's avatar
Urbansar
New Contributor
2 months ago

Constant random outages at home

On Friday, the modem, less than a year old and is my own, restarted 3 times in the evening. Saturday, it happened 13 times throughout the day. Sunday by 2 pm, 17 restarts...went online and selected the "care" Package, adding $10 a month to my bill.

Not sure what kind of game is being played here. I occasionally work from Home, but I can't if I have unreliable internet. If this can't be fixed, Starlink is starting to look pretty good.

Feel free to help out if my business means anything..

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  • ColleenD's avatar
    ColleenD
    Moderator
    2 months ago

    Urbansar 
    Welcome to the Cox Community Forums. Thank you for your post. Of course your business means something, you're a valued customer. I work from home too, so I know how important it is to remain reliably connected. I  believe i was able to locate your account using your forums credentials, and it looks like you've completed troubleshooting with the automated system. I'm sorry to hear these steps didn't resolve the trouble. I have secured the first available appointment for you. You should receive notification of the appointment shortly and you can manage the appointment in the Cox app or by signing into your account at www.cox.com to reschedule or cancel if you no longer need the appointment. Should you require additional assistance you can email us at cox.help@cox.com with your complete street address and details of your concern. You can also reach us on X(formerly Twitter at @CoxHelp, or visit us on Facebook.