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CGRiptide's avatar
CGRiptide
New Contributor
11 months ago

Internet is out

Had a tech install wifi today. It was working for about 30 minutes before I left to go back to work. I come back home, no more internet. Tried troubleshooting, that didn’t work. Cox is suggesting a tech which I really don’t want to pay for, being that I already had one come by today. I don’t know what to do anymore. 

3 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    If you paid for a tech to come out and install, you won't have to pay for a tech visit for 30 days. Go ahead and have someone come back out.

    • CGRiptide's avatar
      CGRiptide
      New Contributor

      Okay so I’m thinking the problem is bc I had just moved from an apartment to a home but then a day later I upgraded my services to the Gigablast, which has an entirely new modem being shipped to me for that. Feel free to correct me if I am wrong

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        No, if you upgraded and they are shipping a modem, that may very well have caused the problem.