Recent Discussions
Arris SB8200 Dropping Out on Large Upload - Firmware Issue or How to Diagnose?
I have an issue where when doing larger upload (presenting my screen and cam video) that within 10-20 minutes I'll lose my entire internet connection. It only seems to happen on those type of upload situations and haven't had the issue happen when doing large downloads. I updated my router firmware but also wanted to figure out how to diagnose if it's perhaps an issue with my modem or Cox service provider. I have accessed the ARRIS modem page and see Hardware version of 6 and Software version of AB01.02.053.05_051921_193.0A.NSH. But I have no idea if that's good or bad. That date may be May of 2021? Reading online it seems that I should not be updating firmware, rather Cox should. But Cox online tech support was bad, I mean really bad, they had no idea what I was asking about what version they are pushing to my modem (she was trying to sell me a different modem). I'd like to understand what I can look for in event log in modem to determine if this is a modem issue or what. And if anyone knows the right questions to ask or number to call for lower level tech support from Cox who can answer these types of questions.
Modem firmwear?
I just got a new modem today. Was having trouble getting it activated but once I finally did, I had very slow speeds. Only 3Mbps. Talked to cox support, they said everything looked good on their end, so I talked to Netgear support. They said my Firmwear is not updated and that cox has to do that. Got back with cox support, told them i need a firmwear update, they said ok let me run some tests. Finally said there was nothing they could do and gave me a number to call for another cox support. Called them and they can't do it. I have a Netgear C2650 firmwear V 1.02.01 and netgear said I need V 1.02.29 with cox. I seen somewhere that cox will update it automatically, But that hasn't happened yet. Does it take time to update or do I need to keep calling until its fixed?Netgear CM1200 Firmware Version
Just curious, but what is the firmware that Cox is running for the Netgear CM1200?? I live in Los Angeles, CA. I wonder if this firmware fixed the Link Aggregation Issue that Netgear resolved recently with firmware updates. Does the latest version of CM1200 firmware resolve the issue?? If you Link Aggregate, I think you can get speeds above 1 Gb/s, but only if you are on the Gigablast Plan. Sorry for the plethora of questions but I wanted to know before I invested some time into it.Upgraded to GIGABLAST. Disconnection, slow speeds, packet loss problems.
Hello, I upgraded to GIGABLAST and the Panoramic Modem/Router wasn't pulling speeds above 200-250mbps. Oftentimes it was within 20-45mbps range both wireless and wired with a CAT 6 cable. I was told to try getting my own modem/router and purchased a Cox certified cable modem a Netgear C7800 Nighthawk modem/router. The C7800 came with Firmware version V3.01.40 already installed. Cox recommends using version 01.38, but there is no way to access old or new firmware on the Netgear site as it says "Firmware upgrades are pushed down by your ISP." I had a tech support agent try to force a firmware downgrade, but it failed. The next day I was told by Cox & Netgear that is was the other's issue until I go them on the phone together and the Cox agent said he would resolve it. He told me having 01.40 wouldn't be an issue. -Will this be an issue going forward having 01.40 vs 01.38? Slow speed, packet loss, losing connection, etc. -How will I receive updates in the future? I also had a 2nd tech come to the house and inform me that there was low level loss coming from the Node which is overloaded and it would be addressed in 24-48 hours. Is the NODE the issue? I.E. packet loss, slow speeds, losing connection etc. Or is the firmware the issue or both? Thanks in advance!Is a fix for cable haunt still being worked on?
Hi, I notice it's still been a few months and there hasn't been any fix for the cable haunt vulnerability for many modems. My Arris SB8200 is still runningAB01.01.009.27_081619_183.0A.NSH which is a older firmware which is still vulnerable. Arris has released the firmware update to fix this but Cox has not submitted this update to user's modems. Any reason why? https://cablehaunt.com/
Bridge mode not working after Cox upgraded SBG6850 firmware to Arris this week
How can i get my asus router to pull a WAN DHCP ip from the SBG6850 after cox swapped my modem firmware to this arris version? They broke me, I cannot get bridge mode to work any longer. "Your ISP's DHCP function is broken." I have tried everything: Aggressive/normal DHCP mode. spoof LAN TLL extend WAN ttl Mac clone of asus mac on SBG6850 Mac clone of SBg6850 on Asus router undo everything redo everything reset modem reset router The dam Cable modem wont give the router an IP address after this Arris firmware ** update. How to Fix?
[BUG] TG2472G during router login
Scenario: in browser window type 192.168.0.1 prompted for username/pass input credentials received javascript error interface refused login investigation: opened webconsole: [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ jquery-1.9.0.min.js?ver=9.1.103DE2:3 Error occurred on line Line 3806: if (n.username ? u.open(n.type, n.url, n.async, n.username, n.password) : u.open(n.type, n.url, n.async), firmware update required to address deprecated functionality Browsers Tested: Chrome confirmed Firefox confirmed Internet Explorer confirmedNetgear CM-1000 Reboots at Same Time Every Night / Suspect Recent Firmware Update.
A week ago, I and at least two other Cox subscribers with Netgear CM-1000 modems began experiencing NIGHTLY modem resets -- multiple times per night, all at exactly the same time. Two of us are in San Diego, one in AZ. But the real issues appears to be the model of modem AND a recent (I suspect within the last 6-7 days) problematic firmware update. I have a hardcopy modem status page printed on 8/5/19 indicating firmware rev v3.01.04. CURRENT firmware rev is v5.01.04. WHEN was this revision pushed out?
