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vj5024
New Contributor
9 months ago

Partial upstream service

I am experiencing intermittent internet drops. Below are the errors in the modem event log and connection status:

20:05:07
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:05:21
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:05:31
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:05:37
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:05:47
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:01
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:11
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:13
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:13
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:20
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:20
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:25
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:35
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:38
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:38
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:47
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:06:57
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:00
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:00
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:12
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:22
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:26
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:26
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:39
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:49
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:51
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:07:51
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:08:02
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:08:12
Mon Jun 19 2023
  Critical (3)   No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:08:16
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:08:17
Mon Jun 19 2023
  Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;
    20:08:25
Mon Jun 19 2023
  Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=00:40:36:89:71:10;CMTS-MAC=60:26:aa:5c:78:f3;CM-QOS=1.1;CM-VER=3.1;

  Upstream Bonded Channels

 
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 36.8 40.5
   2 Locked SC-QAM 2 5120 30.4 40.0
   3 Locked SC-QAM 3 5120 24.0 40.3
   4 Locked SC-QAM 4 5120 17.6 39.8
   5 Not Locked OFDMA 6 44000 36.8 27.0

I have spoken with a cox representative but there has been no solution. Let me know if there is any information you need to help me. Thank you.

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