pods

4 Topics

Cannot set up Panoramic Pods on App
I recently upgraded to the new Panoramic PW8 Modem/Router gateway. I already had five panoramic pods, two of the new 2.0, and three of the old ones. I have tried so many things to get them connected to my new gateway, but it seems like the app just keeps crashing. On the wifi App, I click Accounts, then Activate Pods. From there, I choose which pod I have (doesn't matter which one I click on), and Get Started. Then the setup crashes, it says Let's Try That Again, Sorry we ran into a problem. If I click Try Again, the same things happens over and over again. I've tried uninstalling and reinstalling the app, downloading the app on other devices, rebooting the modem several times, even back to factory settings, making sure none of the pods are plugged in, making sure the pod is very close to the gateway. Nothing works. I cannot actually get the setup started. I had a technician come out, and they said they cannot work on or help with pods. The tech support chat has been pretty useless, as they just copy and paste the pod setup instructions over and over again, and don't listen to what I'm actually telling them. Please help! I spent over $300 on these pods and they are worthless at the moment.
gregpriebe
2 months ago Place Internet
27Views
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1Comment
Smart TV Connects to far away Base Station, not nearby Cox Pod
I’ve got an Vizio Smart TV that’s been connected to the wifi network (through a Cox bought pod) for four months, no problem. In the last week, the Smart TV is buffering and going to a complete lack of connection to the pod that’s nearby (also connected to that pod is a MacBook Pro and an Apple TV, both connected for the same length of time as the TV, neither having connection issues). I checked the Cox app on my phone and when the buffering starts, it’s because the TV is showing connected not to the pod, but to the router in the back of the house. I live in a 1930s house and we have always had wifi challenges and moving the main router ain’t feasible without Cox coming back out to run more line under the house. Only way I can seem to get it back on the right pod is to to disconnect the Smart TV from the network and sign back in to the wireless. This works for a day or so but it eventually starts connecting to the wireless router again. Is there a way to keep the Vizio Smart TV connected to this pod that’s been working this entire time? Is there some variable I’m missing? I called in and Cox tried to help me, they reset my network. Worked for a day and returned to the connecting to the router in back of the house vs. the pod three feet away. I previously had the same issue with a LG Smart TV, couldn't solve it either.
OklaAreaCox
2 years ago Place Internet
495Views
0likes
7Comments
Pod problems
The pods disconnect all the time and must be reset. Everyone knows this. When we start a new thread, Cox autobots (human or not) recite the same reset instructions and then lock the thread. Watch below, they’ll do it again. They know it’s a problem…a huge problem…but rather than say they know it’s a problem they’re working to address, they cut and paste the same troubleshooting section of the handbook and lock the thread, as if that makes this very serious issue go away. Pods used to not be necessary. They are not effective. Cox used to have a much better system with secondary mesh routers. Don’t know why they abandoned them in favor of this garbage.
KayRock
4 years ago Place Internet
551Views
0likes
1Comment
Wifi Extender options for Gigablast Panoramic Modem
Hello, I got the Panoramic modem and my place has three levels. Cox support recommended I buy the PODS but they are not in stock now. Is there another option for Wifi Extenders that works with the Gigablast Panoramic modem that I can get from Amazon or Best Buy. Thanks so much for your help in advance. Ammar
AA1234
5 years ago Place Internet
1.3KViews
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0Comments