Intermittent packet loss in Hampton Roads VA
I'm in the Hampton Roads VA area - in southern York county - and for the last 4 months have been experiencing intermittent packet loss. My upload and download speeds are fine - however traceroute results show packet loss - sometimes at 100% - on my first hop. I had a tech come out and he checked all my home connections as well as the connection at the post - no issues - however he did see signal noise while connected at the post. Cox did have a ticket - UNO000037020602 for reference - to clear the line noise. This seemed to correct the issue for a few days however the same issue is back. This is an intermittent issue so it's frustrating to track - and is impacting my online gaming. I've tried to get support to re-open that ticket above however they want to start at the beginning of the process again and send a tech to my house. Any ideas? ThanksRichC10 months agoNew Contributor25Views0likes1CommentBlocking Port 21 for Residential Connection
I spoke with a rep who said COX can't block ports on their end, yet there are multiple articles about how they definitely block ports for everyone's protection. I know COX is blocking my port 21, which yes, I know is not the most secure, but I use it securely enough for my extremely small business (1-person agency) out of my home office. It worked fine, up until COX decided to start blocking it. I know it's COX because I've dug through all of my router's and server's logs for hours and there is nothing about port 21 being blocked. Moreover, I can reset the connection and it works from an outside source for a few seconds before being blocked again. STOP BLOCKING MY PORTS!!CStones10 months agoNew Contributor II153Views0likes8CommentsPort forwarding causes all devices to drop connection every 2 to 3 minutes.
Pretty much what it says on the tin. I have a panoramic router and I have to go into the app of all things on my phone because somebody had the bright idea to disable the feature in the web interface. (I hate you whoever you are) Enabling port forwarding for a particular device so I can have a dedicated server set up for one of my favorite games immediately causes every device connected to the network to drop connection and then reconnect and repeating this pattern every 2 to 3 minutes. Anyone have any ideas how to get around this?daddydante8810 months agoNew Contributor65Views0likes4CommentsHampton Roads Data Cap
I used to work for Cox so I know in certain places that had fios as a competition, Cox never did data caps. Where I live in Hampton Roads being one of them. I log in today to check the app- as my network started acting up (of course) and saw I was at 75% of usage. I wasnt aware they started doing data caps for Hampton Roads and I was never even notified. Bad move on their part considering all the competition they have with fios AND metronet soon. Tried to call and see when they did this and no one could answer me. Kept telling me "you never had unlimited data." which is only true because it wasnt a thing I needed up until they removed the data cap!Lexllexi10 months agoNew Contributor117Views0likes2CommentsWireless Internet speed slowed to a crawl
Hey curious if anybody is able to look at these and can see the problem I’m having. Right before I left for Christmas Break I came home from work and noticed all smart devices were knocked out at my house. Thought it was an outage and would come back to everything fine. Week later problems still persist. Wifi will drop out frequently when it is on speed tests are waaay slow. If I ethernet into a computer runs great. Looking like a wifi problem? Logged into the modem and these are what I was pulling. Modem is a Motorola MB8600 Thanks for any help! BrantBrant2110 months agoNew Contributor73Views0likes2CommentsConfused by "Other" category in my data usage
I've been getting super close to my data cap the last few months, and I've noticed that a category simply labeled "Other" is accounting for almost half of my total data usage. This month it's currently at 44% of my usage, and we only have two days left in the cycle with 1127gb used. When I read the description for this category it says "Activites that makde up a relatively small proportion of your overall usage. This also includes unrecognized traffic or activity that could not be categorized." If my math isn't wrong, that's 495.8gb of data in a category that I can't keep account of, so I don't really know what to do. I read that VPS can mess with data tracking, but my family doesn't use any. Can someone please help me understand?LED_Spirals10 months agoNew Contributor1.9KViews2likes15CommentsCox Tech Support
Has anyone else noticed how horrible Cox now is for tech support. Whenever I jave a problem and try to contact them I am sent around and around selecting options, keying in numbers and pin numbers being sent from automated message to automated message only to be told there is a problem in my area (no **bleep**) and then I am hung up on by the automated service. So I have to keep trying different options just to speak to someone, which they no longer allow you to do, now you have to contact a chat bot and go around and around with them and still not get an answer. I mean really? They charge by the day for service and now I have spent over an hour going around and around with this automated crap and my blood is boiling, I end up so angry everytime I call in that I am ready to rip off heads and **bleep** down necks. The absolute worst custome service of any organization I have had the misfortune to interact with. Worst part is it happens 2-3 times a month, I never get credit for my hassles just more hassles. I HATE this F'n company. Uhgggggg they suck so badlythestud10 months agoNew Contributor232Views0likes6CommentsWhat’s going on!!!
Hello just asking has anyone else been getting a lot of spikes in their Internet usage? This is getting absolutely annoying on days I use the Internet I’m using 37 to 40 gig a day I’m not streaming watching movies upgrading or updating xboxes or computers and I’m using 37 to 40 gig. on days that I’m not using the Internet and nothing is running. I’m using 60 to 70 gig and it’s listed as being used by the other’s category Don’t understand what others category means but it’s getting irritating. I’ve been using the same items in my home for years and never going over in data now in the past two months. I’m constantly going over there’s no explanation for this when I call nobody can give me a legitimate answer.Batman196710 months agoNew Contributor193Views0likes4CommentsUpload speed constantly dropping to nothing
For the last few years every few months I have had to call to complain about my upload speeds dropping to nothing with high packet loss. One of the last people they sent out said my upstream signals were bad but not bad enough to warrant any work and now my modem reports even lower upstream power levels and it seems to be happening again. My upload speed drops to around 0.5 to 0.05 and I've been seeing more and more T3 errors popup in my modems logs. My download speeds never seem to be bad only my upload. My modem has been swapped out multiple times and they have replaced all the lines in my house and the one buried in my yard but the issue has still not been fixed. Any help would be appreciated I am tired of calling to just have them reboot my modem and/or offer to swap it out for the same model with the same firmware version.mmmm10 months agoNew Contributor325Views0likes8CommentsPacket loss/continuous lag spikes in games
I have been having consistent packet loss/lag spikes in games on a daily basis. I already had 2 techs come by and nothing got fixed. Initially they mentioned a gel leaking in the sockets which they cleaned and they were getting good signal afterwards. Regardless of that, my issue has not been fixed and it's frustrating. Anyone else with this issue and a fix?Jahangir910 months agoNew Contributor100Views0likes1CommentInternet down every day and cable box
I’m fed up! I’ve been a Cox customer for 8+ years with cable and internet. I haven’t gone 1 month without connection issues in those 8 years. I had a cox tech out when I first moved in to my condo and re-ran the coaxle inside my condo living room. At the time I explained to cox that are condo was built in the late 70’s and I think the coaxle needs to be replaced from my condo all the way to the RG6 box on the side of our building. Through the years the internet would occasionally drop and require a reboot, but at the same time I would get tiling(bad pixelated picture) when watching my cable changes(specifically always hbo) which I pay extra for go figure. So, when you have both internet and cable issues simultaneously and constantly then it points to the coaxle cabling itself. Also, I have always had my modem/router wired with Ethernet cable and my tv/ps5 as well and doesn’t matter. Fast forward to the past 3 months and my service is so bad it’s basically unusable. My router /modem has to be reset every 5 mins and the connection still Bwont stay even with a full reset which then also only works for less than say 1/2 hour before the connection drops again. Furthermore, my cable box also feeezes where I turn it on and won’t respond to the remote or box for several minutes and then responds chaotically. Another words, I have an issue with the lines coming in as I stated to this stubborn money hungry company from day 1. I just had a tech out last week and guess what? he confirmed line ingress after testing. He said I would probably need to run new cable. I live in a condo and have no other options for internet at my address so this is quite ridiculous at this point. I’ve gotten permission from the condo to run new cable so long as it goes through existing penetrations. I got on chat with cox last night and explained everything saying I just need another tech here asap. Nope! More of the same reading a script pushing for upgrades and resets on equipment rather than actually listening to my problem that’s already been verified by an actual cox tech! I mean I’ve even had money previously taken off my bill over the years for the cable/hbo connection issues but now the internet is so bad…I’m coming here first to maybe poke the bear enough to get a proper response before ‘ I file a formal complaint with the FCC. And to top this all off they tried to charge me for a tech visit? and a $20 reconnect fee when I payed my bill 1 day late(but never had a disconnect so why charge me for the process? Cox knows I haven’t gone a single day without connection drops in the last 3 months because they can just look at my usage logs slowly going down due to me resorting to cell service. Not only does this connection issue need to be corrected but I need some compensation for lost service.0Mbpsfor8010 months agoNew Contributor102Views0likes1CommentCanceled Cox and Went with frontier and this is what happened
I canceled Cox Internet and got frontier, but kept cable. I understand. I cannot watch Netflix through contour because it requires a Cox Internet subscription, but I am even blocked from watching Netflix or any other streaming service on my native TV with my native remote and I’m changing the input different from what Cox is on. I don’t understand any ideas? Is Cox holding my TV captive?Guccina10 months agoNew Contributor148Views0likes1CommentInternet down for 6 days.
I've been without internet and cable since Monday, today they say they can get a tech here on Saturday! Unexcepptable! I have a strong signal, however, they said they have done an upgrade in my area and have to have a tech come out to reconnect. I work from home, not how i wanted to spend an unexpected week off. 😩 I'll be looking elsewhere. Ridiculous!Bnk689110 months agoNew Contributor73Views0likes5CommentsFrequent internet disconnects
Occurs many times a day at random for the past 2 weeks. My PC is connected via wire, not wi-fi. Devices connected via Wi-fi also experience the same problem. I have tried connecting directly to the modem. The issue still occurs. Resetting the modem corrects the issue. Some of the time it will self-correct within a few minutes. Modem Logs: 14:49:54 Fri Dec 15 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:52:24 Fri Dec 15 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:52:27 Fri Dec 15 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:52:27 Fri Dec 15 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:52:28 Fri Dec 15 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:52:29 Fri Dec 15 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 14:59:32 Fri Dec 15 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:00:20 Fri Dec 15 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:01:30 Fri Dec 15 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:01:33 Fri Dec 15 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:01:33 Fri Dec 15 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:01:41 Fri Dec 15 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:01:41 Fri Dec 15 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:05:21 Fri Dec 15 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:17:29 Fri Dec 15 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<redacted>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 15:27:37 Fri Dec 15 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<redacted>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 15:28:58 Fri Dec 15 2023 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:28:58 Fri Dec 15 2023 Notice (6) TLV-11 - unrecognized OID;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:29:03 Fri Dec 15 2023 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:29:04 Fri Dec 15 2023 Notice (6) DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:29:10 Fri Dec 15 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:29:10 Fri Dec 15 2023 Warning (5) Dynamic Range Window violation 15:29:10 Fri Dec 15 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:30:00 Fri Dec 15 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:33:00 Fri Dec 15 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:33:21 Fri Dec 15 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:33:23 Fri Dec 15 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1; 15:34:13 Fri Dec 15 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1;jgourley10 months agoNew Contributor II322Views0likes17CommentsI HATE COX!
I was told that my discount was going to be applied to my bill but when my new bill came in I was past do they told me that it was my fault but I had asked one if the customer service representative and he or she had told me it was going to be applied they told me someone would call me and never did. Now they want to change me again I had a bill send out in the 25th and now they are saying that have have to pay again for the month of April. I can’t wait tills this *** contract is over! Worst customer serviceMarleny_27210 months agoNew Contributor944Views3likes15CommentsCox is Unprofessional
I signed up for internet since Dec 12 and now is Dec 20. My internet is nowhere to be seen. I had "supposably" five technicians come out to my apartment, yet nothing was ever done. One tech never showed yet another bogus claim that he did not have enough cable. My apartment unit was only 50-70 feet away from the junction box. I was also given a number to call the manager but had to leave a message and never got a return call. The three technicians that did come out came with a modem but it was previously reported that there was no coax cable so they all left. I called cox and spoke with more than 10 representatives and till today, I still have no internet. I called to cancel the install and was told that my install refund will be in the mail after 4-6 weeks. This company is unprofessional and wish it goes out of business. If you are considering cox, please do not let them the opportunity to treat you sh*t. I lost 5 days of work due to these f*cks.Solvedmdvlhllspwn10 months agoNew Contributor64Views0likes2CommentsInternet Down
This is very unprofessional and unacceptable. I woke up to an alert around 4am this morning stating internet connection down. I work from home! I need these services to conduct my business. I start my shift at 6am. Got ANOTHER alert saying internet connection will be back on for 7:48am. Now I get another alert saying 11:48am. This is so frustrating and irritable at this point. From 6 - 11:48am I have missed 5 hours of work. This is so unprofessional and unacceptable. I think I will be changing services. I got Cox services because I thought it was better, but unfortunately I was wrong. I can't believe that I can't start work since 6am!! My day is all over the place without my internet connection that I need to work very dissatisfied with the services at Cox!!!theresafells10 months agoNew Contributor49Views0likes1CommentFrequent Internet Outages throughout the Day
We've been experiencing frequent internet outages throughout the day; several every hour. This has increased over the last 5 days. Each lasts maybe 15 sec to 90 seconds. When it occurs, all our ROKU devices freeze up, plus Internet on our computers and WIFI on our smart phones. It's like someone flipped a switch. After a short time, it comes back up. But maybe 20 minutes later, it's down again. Random, as far as I can tell. Im not a technical expert, but just wondering if anyone else had this happen to them. My download speeds are around 300 MBPS and upload 17 MBPS. Of course, when the Internet goes down, I can't even access the "test speed" site.kensmith10 months agoNew Contributor82Views0likes2CommentsAll outgoing email fails from web and Iphone
Over 2 days ago my Cox webmail has been broken. I can login and get incoming mail, however I get and error message and a fail to send when I try to send an email or reply to an email. Upon call Cox support who bumped me up to second tier support, they said it was a "Filtering" problem that they have seen before and would notify the Email "Team" to resolve the issue. Still no response. Attached are screen shots from Web and Iphone showing the messages. I will send the to the cox support email so they can pass them on to the email "Team". Message from Webmail on sending an email: Message from Iphone when setting the proper (yes checked it 100's of times) password: And finally the message I get when I try to send a message (Inbox working fine):SolvedTom200110 months agoContributor1.2KViews0likes5Comments- Jermark10 months agoNew Contributor41Views0likes2Comments
Plug in coaxial cable (pulls multiple times, can’t reach)
Love playing round Robin on the customer service circuit via chat and phone call to eventually automated service which hangs up on me. (The people are nice but unable to help). I went to a Cox store, where a lad was able to give me a short coaxial to connect. Go through the same procedures all over again. Not working now either. And here I was thinking an apartment with pre-installed internet was a win. Yes I followed the sage advice of Richard Ayoade and Chris O’Dowd: I’ve tried turning it off and on again. Unplugging and plugging back in too. What does it take to get a technician out here? A blood sacrifice?Cnthlp10 months agoNew Contributor72Views0likes4CommentsOcala Internet Down since yesterday morning (Remote Worker)
Hi. I am a fully remote worker who NEEDS to have internet for work (aka to pay my Cox bill). It is constantly going out in my area 34480 (old equipment?), but this is the worst yet. I've been receiving messages from Cox that my neighborhood is experiencing an outage since yesterday morning, and I will not be able to work today. This is NOT a good feeling of job security... I pay for the 2nd highest plan you have. You need to UPDATE YOUR EQUIPMENT and increase your customer service. Please and thank you!THRH10 months agoNew Contributor30Views0likes1CommentNeed help changing my plan
I’d like to lower my internet bill I’m currently not working and can’t afford that price anymoreDraincompas10 months agoNew Contributor83Views0likes1CommentGateway wifi network usernam/password issue
Last night my gateway wifi internet wasn't working. I tried to reboot, nothing. This morning on the app I noticed that my gateway said it was connected, but none of my devices would connect. I then realized that my network user name and password are completely different and I didn't change it. What would cause this to happen?wayqt1610 months agoNew Contributor168Views0likes1CommentWhat is going on with Cox customer support!!!
I live in Arizona and I have had Cox cable for probably 15 years and never really had any issues, with the exception of this latest with Cox. I moved into a new place on November 15th 2023 and my internet was always "spotty", so I checked the site and they had been working on the lines for a few days in this area. Anyway it continued after that, so I started calling Cox tech support and most of the people I spoke with there was a huge language barrier so needless to say it was tough to get anything across what was actually happening. I work at a local hospital and half of my work is done at home and I need reliable service. I ended up having to have someone come out and figure out why my internet was so up and down and the company that came out (not Cox) said the line had a break in it and needed to be replaced. However they were unable to do it that day and I needed to reschedule it for another day. That was on a Tuesday of this week. I called and got on the schedule for Wednesday of this week, with a 2 hour window, so I was unable to actually go into work or much of anything else etc. The time window came and went and no one called or showed up. I called Cox who then called the company they use and made up some excuse why the tech couldn't come and put the wire in and they rescheduled me for today. Well that time frame came and went and I have been on the phone with Cox for no less than 2 hours today trying to get it handled, I even spoke to a supervisor who assured me that they would still be here, and hour and a half PAST the time window and of course, I am still waiting and no one is showing up!!!! Does anyone have any suggestions to help me out here? If this is what I can expect from Cox now I am definitely going to be switching and right now any one would be better than them, customer service wise. Any help is great, Thank you.seanp33310 months agoNew Contributor329Views0likes1CommentSpotty and unreliable Home internet service
I live in NW Las Vegas and I find my wifi is very unstable especially at night. There is only about 15 devices connected and most of them are not in use. Sometimes I would be up late at night (after midnight) and internet seems to be always cutting out after few mins of simple web browsing. I even had a technician come check the wires coming into the house ( he didn’t find any wire problem) and even replaced the modem. This problem still exists unfortunately . Lost connection almost daily! It is extremely frustrating to say the least. Is anyone else having similar reliability issues with cox in Vegas? I have both the internet and security service with cox and I am on 500mb mid tier service. I am seriously thinking of changing the provider if this problem persists. any advice on what to do? Cox service rep bothSlee110 months agoNew Contributor84Views0likes2CommentsUnreliable internet service with frequent outages
We continue to experience frequent, multi-hour Cox internet outages. Our location has had several lengthy internet connection outages over the last few weeks alone. The frequency and duration of these outages are unacceptable. What is Cox doing to prevent the recurrence of these outages and improve internet connection service reliability?ptc10 months agoNew Contributor193Views1like2CommentsDownstream channels won't all lock
In the last month I've had the problem where downstream channels 2-10 (out of 16) won't lock. Nothing has changed in the inside wiring and I made sure everything was still connected tight. No storms or anything else to mess up the wire from the pole. I've noticed the locked channels are all around 381 MHz, while the channels that don't lock are around 800 MHz. The modem is a Motorola 7550. Re-setting/unplugging the modem doesn't help. I used the Customer Service chat and they re-set the modem and said it looked fine on their end. Any ideas why it would suddenly be doing this?labguy410 months agoNew Contributor208Views0likes3CommentsInternet stops working. White solid light.
I have a question. The past 2 days my internet will stop working on and off every couple of minutes. The light stays a solid white light. We have reset the router/unplugged and replugged, etc and still the same issue. Any help would be greatly appreciated!4899madi10 months agoNew Contributor2.7KViews0likes6CommentsCannot configure any email client
Hello, i changed my cox email. when i started outlook it asked for password for imap and smtp servers. I added new password. But was continually for password for smtp server. So, i deleted account, and "ADDED ACOUNT" in outlook Put in all the proper credentials, still same, asks for SMTP password. tried Thunderbird and google, both allowed add, but both fail sending. thunderbird says :- Can someone help please, Cox tech support ???jfleming11610 months agoNew Contributor131Views0likes9CommentsWest Regional Managers Address
What is the West Regional Manager’s, JD Myers II, mailing address? I am tired of non existent customer service and non existent internet. I shouldn’t have to keep using my vacation leave because you can’t get the internet working and don’t have an ETA.Rlr10 months agoNew Contributor33Views0likes2CommentsI ordered "Cox Internet Essential 30" which was $39.99 but they somehow changed it to Ultimate and charged $79.99 which I haven't requested.
I ordered "Cox Internet Essential 30" which was $39.99 but they somehow change it to Internet Ultimate and charged $79.99 which I haven't requested. The order number detailed view showed"Cox Internet Essential 30" which matched the order number Cox told me. But the status showed "Cancelled", which I haven't requested. Cox changed the service plan without my consent. Why did they cancel it and are they trying to sell what I don't want and simply charge more? Update: After I reviewed my Order Confirmation that I saved showed that actually they didn't reflect DISCOUNTS "Internet Essential 30 discount" which was $34.00.MyWireless10 months agoNew Contributor2KViews0likes4CommentsHow Silly
I don't move into my apartment for another two weeks, but Cox has already genned up a bill with service starting a week ago, and their wonderful Chat community can't change it. The electric company can schedule the start date, the postal service can schedule the start date, but good ol' Cox just plows ahead and says, "As of now there won't be having any charges when you are planning to activate let you confirm with us again. I can check once you move in your new apartment, if there is no data usage we will check and you will get the credit for the 15 days amount." (Hint: if the electricity isn't turned on, not much chance of much data usage!) So they're perfectly content wasting my time down the road getting this straightened out and expending their own resources doing in the future what they should have been able to do in the first place when the service order was made. Artificial intelligence? How about some common sense intelligence ...BrewskiBill10 months agoNew Contributor74Views0likes1CommentWhat are consequences of not using panoramic modem?
Aside from saving $15 month of using ones own modem? Are there Got-cha's? Do lose Public Wifi? I have one of those "Brandless" Cox branded white modems, no model # that I can see, 4 Eth ports and 1 tele port.Alvaro_Guevara10 months agoNew Contributor142Views0likes1CommentUnreliable Home Internet
I'm an online college instructor who has 2 weekly evening Zoom meetings. It is beyond frustrating to be kicked out of a Zoom session that I am running. Last night was the 2nd time in 2 weeks. When I check the app, it says there are "no outages." I have been reduced to using my phone as a hotspot. I pay $155/month for the unlimited plan. Nothing else has changed in my household. We use streaming services and have kids who use the internet for school, like most people. Does anyone know if Cox is currently improving services? OR What other options are available in San Diego - East County region? Sincerely, Annoyed English Teachermzsheil10 months agoNew Contributor161Views0likes3CommentsRidiculous Outages
3rd day in a row this time (that we know of, husband was in the hospital before that, it might have gone out then too) So many days in the short time (3 months?) we've had this service at our new place. Tired of paying on time, and never having reliable service. No, we're not using to many devices, it's just two of us here. Going to check out CenturyLink tomorrow. Had their cheapest internet for two years in our old place, only once it went out, during a monsoon storm.Kenmatthews610 months agoNew Contributor356Views0likes5CommentsProposed Revisions to Forums Platform
The following is a list of revisions needed to improve the usability of the Cox Community Forum. Allow users to delete their own posts and replies. Allow images to be copied and pasted into posts and replies. Identify the specific forum containing each discussion on the Community home page. Identify the last poster on the Community and forums home pages. Modify last poster and time since last reply to link to the last reply rather than the discussion. Flag discussions on the Community and forums home pages that contain unread posts. Correct or eliminate home pages "unread" count. (It currently just duplicates the replies count). Create page and first/last page scrolls for Community and forums home page discussions. (Currently, the only way to advance to previous discussions is to repeatedly click "Show More"). Reduce the time period for locking discussions to avoid replies to years-old posts. Eliminate discussions from ‘Related Content’ that are more than 5 years old. Modify automatic Sign out to occur only after a specified time since the last activity. (Sign out occurs 60 minutes from Sign in, regardless of activity. An HTTP 401 error sometimes occurs). Create an automatic notification On/Off setting for discussions in which a user participated. Omit Forum notifications for a user's own posts and replies. Correct the Forum notifications issue that sometimes requires clicking 'Sign out' to refresh notifications. ('Sign out' from Notifications only refreshes the screen. The user isn't signed out). Correct the issue that sometimes causes replies to disappear when ‘Reply’ is clicked. (The missing reply may reappear after Sign out and Sign in again). Revise the process to link to a specific reply. (This currently requires Sign out and Sign in). Include all selected boards in the ‘Follows’ section of ‘Follows and Notifications’ in My Settings. (The ‘Internet’ board is omitted when ‘All’ notifications is selected). Create a function to change the parent of a user's own reply without changing the time of the reply. (This would be used to correct a reply posted to the wrong parent). Allow links to replies in discussions created on the previous Forums platform. This is a partial list of Forum issues. You may have identified others. The hope is Cox will coordinate with their provider to address issues identified by Forum users.CurtB10 months agoValued Contributor III254Views3likes7Comments- JeffinLouisiana10 months agoContributor38Views0likes4Comments
Datacap in 2023
Recently forced to ditch Fios for Cox because that is the only isp available. What is this 1.2tb datacap? I've already nearly blew though it streaming 4k and downloading games. I recently moved so nearly week of it wasn't used much and I just recently started downloading. 1.2 limit might have been okay 5-10 years ago but in 2023 with working from home and with 4k gaming and streaming this is pretty unacceptable. I'm in the city, going to trial Tmobile 5G service with out a data cap. Just letting anyone from Cox know, datacaps are anti consumer.shwang7910 months agoNew Contributor121Views0likes3CommentsNetgear modem/router combo questions
Netgear Nighthawk C78000 to be specific. Purchased June 2021 and suddenly won’t keep a steady internet connection. It keeps cutting in and out. Unplugging sometimes helps but not always. Cox says everything looks good on their end and is blaming the Netgear. I do have a Cox-installed splitter that I’m unable to disconnect and they think it could also be a splitter problem. Tech coming out tomorrow. In the event that the splitter is not the problem, any recommendations? Is it normal for a Netgear to only last 2.5 years? What does a splitter even do? If I’m forced to buy new equipment what Cox-compatible combo units are recommended? A lot of questions, so thanks in advance!SolvedCuriousJ10 months agoContributor339Views0likes9CommentsPanoramic WiFi through the phone data line?
We recently moved into a new apartmentw and tried to install the Gateway Panoramic. When we got to the place we realized there are no coax cable connectors on the walls, but there was a phone line marked data cable. We assume this means it is DSL, but can’t figure out how to get the WIFI to work when we plug it into the modem. Any help is appreciated!Cavemn9910 months agoNew Contributor129Views0likes2CommentsPRICE GOUGING - Disgusting Greedy Thieves
You keep upping your costs when the rest of us are just trying to survive and put food on the table? Now charging for "data overages" like a cell phone plan? OR I can get your "unlimited" Internet (which still sucks) for $240 a month? ARE YOU ALL INSANE??? The world is changing, and someday soon this disgusting company and its evil greed-ridden executives will have to answer for gouging people, especially during such hard times.shainavan10 months agoNew Contributor238Views2likes2CommentsNewly add upstream
I notice that Cox add new upstream on my gateway and what is it mean for? Is power level ok on upstream or not? What is "Symbol Rate" mean? Please let me know, thanks. When I asked Cox agent and they said it is fifth upstream on channel bonding but not six. hmm? So let me know anything on comments, thanks!deepkingg10 months agoNew Contributor80Views0likes1Comment