Intermittent packet loss in Hampton Roads VA
I'm in the Hampton Roads VA area - in southern York county - and for the last 4 months have been experiencing intermittent packet loss. My upload and download speeds are fine - however traceroute results show packet loss - sometimes at 100% - on my first hop. I had a tech come out and he checked all my home connections as well as the connection at the post - no issues - however he did see signal noise while connected at the post. Cox did have a ticket - UNO000037020602 for reference - to clear the line noise. This seemed to correct the issue for a few days however the same issue is back. This is an intermittent issue so it's frustrating to track - and is impacting my online gaming. I've tried to get support to re-open that ticket above however they want to start at the beginning of the process again and send a tech to my house. Any ideas?