Hello WiderMouthOpen,
I agree that in the example that you provided, we could have left it open for troubleshooting. I also see the other viewpoint that the OP had not provided any details about the service issue or requested assistance from the community to help resolve it. We appreciate your feedback and the forum community for their willingness to help other customers and forum members with technical issues. We do want to offer the community as much chance to help each other as possible. Again, thank you for bringing this example to our attention.