Recent Discussions
Confused by "Other" category in my data usage
I've been getting super close to my data cap the last few months, and I've noticed that a category simply labeled "Other" is accounting for almost half of my total data usage. This month it's currently at 44% of my usage, and we only have two days left in the cycle with 1127gb used. When I read the description for this category it says "Activites that makde up a relatively small proportion of your overall usage. This also includes unrecognized traffic or activity that could not be categorized." If my math isn't wrong, that's 495.8gb of data in a category that I can't keep account of, so I don't really know what to do. I read that VPS can mess with data tracking, but my family doesn't use any. Can someone please help me understand?
Data use spike - no explanation
11 months ago I gotan email that Cox was performing service to "improve bandwidth" in the area.Within two weeks, I got a text that I was near exceeding my data use allowance - for the very first time in 3+ years (since moving into house). No change in behavior, I live alone, changed wifi password, disabled all auto updates. No solution. Cox came out, recommended their "super fantastic" panoramic router but could find no explanation why the meter showed nearly double the use. Escalated to a guy who monitored the use, spent a lot of time trying to help (this was after I reported it to the FCC, so...) and discounted the overages. After a few months (January-ish), recorded usageleveled off to normal. Fast forward to this July, the data spike is back and I was charged $50 extra in that month for data. Nothing has changed in my use, in fact I have literally started turning off wifi on all devices not actively in use andpowering them down. I feel like I am living in the stone age here, this isn't honest recording of usage and charges when I KNOW what I use and have implemented every potential solution I could get my hands on. A call to Coxrevealsthat all they can see is that it's "streaming" (which I can see for myself, thanks), but not what device. So it seemsthe super fantastic router I pay for every month is no better than the top-rated one I had before they leased me theirs as a superior solution. Anyway - if anyone has a similar experience or suggestions, I'm all ears. I've read old posts where others had the same issue but there never as a solution past change your wifi password.Unexpected Enormous Usage Increase
Up until May 17, the online usage meter page showed that my daily usage varied between 10GB to 25GB. However, starting on May 17, the usage meter has been claiming that my daily usage is typically between 90GB to 115GB. My current monthly usage (ending 7/2) will end up around 2TB if this continues. I have only Internet service. My use of the Interment is light compared to many, as can be seen from the usage meter numbers prior to 5/17. There has been no change in the pattern of Internet use since May 16. I've done theusual troubleshooting steps.These very high traffic levels persist even after I've shutdown/disconnected equipment such as laptops, desktops, phones/pads, an AppleTV, a LaserJet, and WiFI extenders (but leaving the modem itself on and connected). Also, thetrafficlevel persists even after I've changed the SSID and WPA2 password for my WiFI net. All WiFI clients on my WiFi net are devices that I recognize and are under my control.I have malware detection; there's no evidence of any infestation. I have no children that might do such things as falling asleep while leaving Youtube videos running all night, every night, as I know has happened to some. My household is mainly Apple hardware; there is one Windows machine (but, as mentioned, the immense flood of traffic is in evidence even with computers off, hibernated, or disconnected). On Thursday, I called COX tech support for help. The agent double-checked my type of service and my trouble-shooting steps. He walked me through use of the usage calculator in order to estimate monthly data throughput based on my use profile. He and I agreed that there's a huge discrepancy betweenthe profile's prediction of data rate and the actual numbers in the usage meter (about a 5-fold difference). The agent decided to escalate my case to tier #2 support. That agent went over the facts again and decided that a 'traffic check' should be done, telling me that I shouldexpect a call back with 24 - 48hrs with findings Not having received any callbackafter 4 days, Icalledtech support yet again. That agent reviewed the case history and the information as above, and recommended that I should step up to the 'unlimited data' service plan for an additional $50 over my current plan. She seemed disinterested in any further troubleshooting, and was politely insistent on the service plan step-up. I declined the service change...it seemsuntoward to buy bandwidth in order to accommodate what appears to be a technical problem. That's like installing a biggergas tank in a car in order to resolvea leaky fuel line. I would think a better next step would be to analyze/categorize/typify the traffic flow itself. I seem to recall a past case when COX did that for me (years ago) and found an actual equipment problem. Even if only thesource/destinationof the trafficwere to be identified, that could shed light.
Could you stop sending me Data Notices for cycles that have ALREADY ENDED
I get it. I use about a TB of data a month. I don't need to be notified on or AFTER the last day of my billing cycle. You're clearly batching an email alert to be sent out the next day, so please add a minimum days left in cycle to stop these incessant and useless emails.
Extreme Data Usage
For the past few years, I averaged 300 GB per month until now. In December, I used 1,400 GB and in January it will exceed 1800 GB. I changed out my 5 year old purchased modem/router to the Cox equipment. In monitoring my usage, there are normal days that average 15GB/day and extreme days that average 185GB. The most has been 300 GB. The usage will be 280GB one day, then 5GB, then 250GB, then 6GB. It seems to be one extreme or another. It's my wife and I and we stream 3-4 hours/day on Netflix, have a couple of PC's and our iPhones. I have paused certain devices and it doesn't seem to be a specific device. To remedy the situation, Cox suggested I get the unlimited data plan (big surprise). I am at a total loss.
Who here thinks the 1280GB cap is ludacrous?
How is it that the highest paying customers of the ultimate tier are limited to 1280GB per month? This cap should be at least 3TB if not lifted all together. In the world of online gaming and 4k media streaming this is abysmal. A single video game download is almost over 100GB these day. Cox needs to fix up if you want to retain your customers before something better comes along. Right now you're riding a wave because customers are stuck without better ISPs in certain areas of Orange County. Super annoyed with Cox.ðŸ˜Sudden High Data Usage
Recently I received a text from coz that I was up to 75% of my data usage. Then right after, a text saying I was at 90% and 10 minutes later saying I had used 100%. Since then, I have over used data by 500 GB in one day. Typically I used 30-40 GB of data per day. The last 3 days my data usage is averaging 450 GB per day! Has anyone had this issue? Could it be malicious? how would you check? I have changed our Wi-Fi password today.My doesn't my Panoramic WiFi modem gather data usage?
I'm enrolled in the emergency broadband scheme, but for some reason, I keep getting emails saying unless I use the internet within 5 days, I would have to pay the full amount without the benefit, but the modem isn't collecting data usage,, and since I got rid of cable TV, I use the internet for video streaming via my smart TV, such as Hulu, Netflix, youtube, etc etc, which should have registered on the data usage of the modem, but it's not. My account at Cox, shows in the past 6 months no data at all, as if I'm not even using the internet. I have spoken to Cox, and they said there's nothing wrong with the modem. Is this just a ploy to stop me having the emergency broadband benefit scheme? Because the more Cox tell me there's nothing wrong with the modem and I have returned it several time, the moire I'm leaning to this being a ploy.Class Action Lawsuit for Data Overage Fraud
How many people would be interested in a class action lawsuit against Cox over their fraudulent data overage charges. Personally we had a massive increase last month over any other month with no different usage on our end. There were multiple days when we were out of town and still managed to use 50GB in that time. Customer Service uses the same canned response for everyone. They try to blame it on connected devices (we had none) or someone using our wifi. Their excuses just don't add up. Connected devices wouldn't use more data than days when people are actually home using the devices. And I'm not living next door to some rouge hacker that's capable of breaking my password. Also, if someone was stealing my wifi, why would it spike one month and go down the next? Did they just feel like not using it anymore? It's time that we stand up together and get past their BS responses. Their data reporting is not accurate, so they shouldn't be allowed to charge extra fees for phantom data usage. The only reason they get away with this is because there are no other options in a lot of cities. This can't continue and needs to stop now!
