Netgear modem/router combo questions
Netgear Nighthawk C78000 to be specific. Purchased June 2021 and suddenly won’t keep a steady internet connection. It keeps cutting in and out. Unplugging sometimes helps but not always. Cox says everything looks good on their end and is blaming the Netgear. I do have a Cox-installed splitter that I’m unable to disconnect and they think it could also be a splitter problem. Tech coming out tomorrow. In the event that the splitter is not the problem, any recommendations? Is it normal for a Netgear to only last 2.5 years? What does a splitter even do? If I’m forced to buy new equipment what Cox-compatible combo units are recommended? A lot of questions, so thanks in advance!
I appreciate your help. The tech advised that a malfunctioning amplifier was causing the problem. It was removed, along with the splitter, we tested all Cox boxes (my Cable TV was out as well) and everything seems to be working. Fingers crossed I won’t need new equipment for a while at least. Thanks again.