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CuriousJ's avatar
CuriousJ
Contributor
12 months ago

Netgear modem/router combo questions

Netgear Nighthawk C78000 to be specific. Purchased June 2021 and suddenly won’t keep a steady internet connection. It keeps cutting in and out. Unplugging sometimes helps but not always. Cox says eve...
  • CuriousJ's avatar
    CuriousJ
    12 months ago

    I appreciate your help. The tech advised that a malfunctioning amplifier was causing the problem. It was removed, along with the splitter, we tested all Cox boxes (my Cable TV was out as well) and everything seems to be working. Fingers crossed I won’t need new equipment for a while at least. Thanks again. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
12 months ago

Can you post your signal levels? See page 22 of manual on instructions.

  • CuriousJ's avatar
    CuriousJ
    Contributor
    12 months ago

    Thanks for attaching the instruction link, I would not have had a clue!

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      12 months ago

      You figured out how to attach a picture which is good, but it's the wrong screenshot. The instructions say Basic > Cable Connection. You are on the advanced tab.

      • CuriousJ's avatar
        CuriousJ
        Contributor
        12 months ago

        Sorry, I was on p. 24. 🤪