I have a question. The past 2 days my internet will stop working on and off every couple of minutes. The light stays a solid white light. We have reset the router/unplugged and replugged, etc and still the same issue. Any help would be greatly appreciated!
Hi, there. I'm so sorry for the sporadic service. I can understand how frustrating that is and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to get this fixed for you
Try looking at your signal levels. I assume you have a white Panoramic gateway from Cox. If so go to 192.168.0.1 > user;admin password;password(unless changed) > Connection > Cox Network > Scroll down and look at your downstream and upstream levels. Downstream should be between +5 and -5dB with SNR above 35. Upstream should be below 50. If not within spec, explain how the coaxial gets from the street to the room the modem/gateway is in.