We recently moved into a new apartmentw and tried to install the Gateway Panoramic. When we got to the place we realized there are no coax cable connectors on the walls, but there was a phone line marked data cable. We assume this means it is DSL, but can’t figure out how to get the WIFI to work when we plug it into the modem. Any help is appreciated!
Hi cavemn99. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
You need a professional install to install the coaxial line from the street to the room the gateway will be in. A DSL line is only good for DSL ISPs. One thing you could check is if you have Cox fiber with a ONT(Optical Network Terminal). If so, check if that outlet is actually ethernet going to the ONT. A close-up picture of the outlet (so we can count the pins) would help.
