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Paullap2003's avatar
New Contributor
8 months ago

My tv is lagging

My tv is lagging especially when I switch channels it takes me 8 sec to see the next channel it will go black then it comes up 


1 Reply

  • CurtB's avatar
    Valued Contributor III

    A response delay is an indication of a signal issue.  When a remote key is pressed, a command is sent from the receiver to a Cox server.  A weak signal can cause a delay in receiving the response.

    Schedule a tech visit to check your signal strength.  Request a tech with a long ladder.  Be sure the tech checks your signal at the tap up the pole where the main line connects with the drop line.  If the tech detects a signal issue on Cox's side of the demarc (box on side of your house), the tech should escalate the issue to a line tech for repairs and you won't be charged for the service call.