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Marleny_272's avatar
Marleny_272
New Contributor

I HATE COX!

I was told that my discount was going to be applied to my bill but when my new bill came in I was past do they told me that it was my fault but I had asked one if the customer service representative and he or she had told me it was going to be applied they told me someone would call me and never did. Now they want to change me again I had a bill send out in the 25th and now they are saying that have have to pay again for the month of April. I can’t wait tills this *** contract is over! Worst customer service 

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Fun fact:  The word "cheat" is in the phrase "I hate Cox."

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Try talking to someone in retention for assistance. 

  • Allan's avatar
    Allan
    Moderator
    The purpose of the Cox Internet Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Honored Contributor III
      The purpose of the Cox Internet Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers.

      You mean the Internet forum right?