Hello. I apologize, we are unable to address any billing concerns through this forum method. If we can be of assistance, can you please email cox.help@cox.com with your name, address, and link to forum thread. The purpose of the Cox Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.