Forum Discussion

wayqt16's avatar
wayqt16
New Contributor
11 months ago

Gateway wifi network usernam/password issue

Last night my gateway wifi internet wasn't working. I tried to reboot, nothing. This morning on the app I noticed that my gateway said it was connected, but none of my devices would connect. I then realized that my network user name and password are completely different and I didn't change it. What would cause this to happen?

 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    11 months ago

    Sounds like someone had access to your router/app and changed the info. I would suggest factory resetting your gateway and choosing a new long password.