Forum Discussion

THRH's avatar
THRH
New Contributor
2 years ago

Ocala Internet Down since yesterday morning (Remote Worker)

Hi. I am a fully remote worker who NEEDS to have internet for work (aka to pay my Cox bill). It is constantly going out in my area 34480 (old equipment?), but this is the worst yet. I've been receiving messages from Cox that my neighborhood is experiencing an outage since yesterday morning, and I will not be able to work today. This is NOT a good feeling of job security... I pay for the 2nd highest plan you have. You need to UPDATE YOUR EQUIPMENT and increase your customer service. Please and thank you! 

  • Allan's avatar
    Allan
    Moderator
    2 years ago

    Hello. I can certainly understand your frustration with loss of service. I recommend sending us an email with your full name, address, and a brief description of the concern to cox.help@cox.com.