Cox package
I've tried calling multiple times and they tell me they have to send me to retention. Each time the call disconnects, so I am not sure what to do. A year ago my bill went up from $280 to $330+. We struggled to pay the bill and I called and eventually we removed some services and got it down to $326. In Sept I got a message our bill was going up to $350 and then last week got a message rates were going up and was told it would be another $20. So the rates would be almost $1200 a year more after dropping CineMax and changing our contract. Ive been trying to talk to someone about it. The last person, before today, told me there was nothing I could do but cancel services. I talked to a fiber internet in my area and can get the same speed for less. I want to know how much a month Cox would be if I dropped internet and the phone and what the process would be to use another internet. the last person I talked to said I could get it to $319, but would need to sign up with ID.me. I don't think we qualify for that. We live with my mother in law and have 5 people in the house. I'm the only one that works, but we do not qualify for government assistance. My son does college from home in the days. My mother in law and wife watch movies and stream internet. They do not adapt to change so I'm trying to find a way to keep the Cox contour platform with DVR and be on budget. Even the $326 a month was difficult for us. We discussed it as a family and can get rid of phone. We got rid of CineMax, but they watch shows on the other channels we have. I told them I would try to keep Contour, but it's been difficult finding a way to do so. Can someone at Cox help?agibson9512 months agoNew Contributor59Views0likes1CommentEmail down 20231101?
Can't get to email either through the web interface or through any of my devices. My credentials work since I'm able to sign into the support site, so it's not a password issue. Seems like there's an issue with the email authentication system.SolvedGenthar12 months agoNew Contributor III112Views0likes5CommentsInternet drops intermittenly
This started on Thursday, October 26, 2023. The internet will drop intermittenly and then come back. This is very disruptive for working from home which I do 100% of the time. According to the cable modem logs, this is what I'm seeing: 12:54:38 Sun Oct 29 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:25 Sun Oct 29 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:28 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal]CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:28 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal]CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:32 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:32 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:55:46 Sun Oct 29 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:05 Sun Oct 29 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:07 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:07 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:15 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:15 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; All the phone and chat support personnel want to do is reset yourr cable modem, which DOES NOT work. Why all off a sudden this issue is happening and when will COX fix the issue? I've never had previous issues since the beginning of 2023. Any help would be appreciated. I have Motorola MG8702 cable modem. Thank you!!Solvedbassplayer22312 months agoNew Contributor II774Views1like8CommentsInternet Speeds
Good afternoon, I hope someone here can help me out as when I speak with customer service I don't seem to be getting anywhere. A few months ago I received an email that my speed was increasing in my area on my gigabit service. It has been a 940 gb download and 40 gb upload for years now. I was informed it would be moving up to 1000 gb download and 100 gb upload. When it was first announced I was told I needed a technician to come out and check my lines to make sure everything looked good. The appointment was set and the tech came out to do a line check and everythign looked fine. When I mentioed the speed increase he had no clue what I was talking about and said it was cox who would need to update the system to match the updated speeds. I contacted customer support again and tried to explain the situation but they just sent out another technician out who confirmed everything looked good at my house. He also said he had nothing to do with the speed increase and Cox would have to enable it. My frustration is my account shows I should be getting the 1000 gb download/100 gb upload but nothing has ever been updated to match the speed. When the technicians come out they read the original speed of 940/40. Can someone explain what needs to be done to increase the speeds to match the account? Customer service keeps wanting to send someone out but once their sent out they say they have no control over that. Any help is greatly appreicated. Thank you. NathanNathanc3412 months agoNew Contributor60Views0likes1CommentInternet inconsistency and being gaslit by IT support
The internet is always inconsistent and I have called a lot. Tonight I was tired of going through the motions and I got gaslit by a rep and his supervisor literally saying I have made accusations which is not true. I literally read verbatim what was in the forum. I also suggested that it may not be the best idea to have exasperated call/IT agents handle calls to already upset customers because it will only make things worse. He told me that I should find another company and in Nevada we only have one that provides high speed internet and that is cox. At least for now my internet is working I pray it continues to work I do not want to call back. This is so frustrating!AdiaM12 months agoNew Contributor110Views0likes2Comments2 Weeks of Packet Loss - What to do?
Hello, I've been having packet loss issues for over 2 weeks. They will range from 3-12% at times. This packet loss makes playing online games, as well as streaming for revenue completely impossible. I've had 2 techs now come out to my residence and verify that it is nothing on my end, the last one said it has something to do with the area communication node. My question, whenever I contact customer service, they don't see anything. They see no issues in my area, and they see no notes from the techs. If a service tech can't help me, and the customer service number can't help me....what is my next step? Cheers.brandondidonato12 months agoNew Contributor68Views0likes2CommentsInternet :/
I pay for the 1 Gig unlimited internet. Yesterday I had a really good Cox Technician service our internet ,because I've been losing internet at least 5-10Xs a day . He told me we are paying for the 1 Gig but our output isn't 1 gig and that's why we are losing internet. This has been such a bad experience for me. We changed modems 3xs , we talked to multiple customer service reps , they troubleshoot multiple times . Literally nothing is making it better . I'm almost forced to change my internet provider.Agsanders512 months agoNew Contributor122Views0likes1CommentService
Would love for someone to help me understand what would take more than 12 hours to fix. Our internet has been out for 12+ hours. Then they wonder why people are leaving. All the people they employ, all the Cox trucks all over the place - and they can't get our internet back on ? Wtfjbintbv12 months agoNew Contributor87Views1like1CommentHow Do I Add More Ports to My Cox P7 Modem?
I just had my Cox Coax cable installed two days ago. Does anyone know which ethernet splitter will work with this model? COMMSCOPE TG4482A? The speed I signed up for is 250 Mbps. I have two blue ethernet cords in the second row of two ports. My printer is going into the third row, the first port. The final port with the orange line is reserved for fiber optics or 2.4 GHz, I guess. I called technical support and they directed me to the Cox Store. Who knew there was a Cox Store? Not me. The Cox Store doesn't answer phone calls. Can anyone tell me which ethernet splitter to buy to be able to add more ports effectively? How about this one? https://a.co/d/9YEVRTs Looking for some reliable help as I don't know what I am doing. Thanks, AZDesertgirlAZDesertgirl112 months agoNew Contributor68Views0likes3CommentsGateway Not Working
Our gateway modem started acting up last night and by this morning there was no connection whatsoever. Blinking orange and green. Tried to reset through the app but couldn't be done. I unplugged everything and tried to do a reset that way. Still no WiFi. Also noticed last night Netflix was interrupted and had to restart the contour cable box multiple times. Is there anything simple or is it tech call time.NotTechSavvy12 months agoNew Contributor139Views0likes5CommentsCox - Worst Customer Service Continued As They Blocked Responses
We posted an earlier grievance and were told to email for help. We followed the instructions and landed at the same unhelpful result. We are being told that there is a system issue for our account that does not allow them to update the date and there is no planned resolution nor triaging effort. They say it is a Cox scheduling error and just blame it as a system error rather than raising it to the right tech team to be resolved. Meanwhile we are without internet for over 3 weeks. We asked if there was a different ticket type with a lower lead time since we do not require the external install. We don't understand the lack of interest to solve the scheduling tool nor lack of promptness to start service.kmichaud1212 months agoNew Contributor63Views0likes1CommentWhy do COX "moderators" lock discussions they don't like they way they are going for COX?
I just had a COX moderator lock down a discussion {and had the nerve to mark my questions as 'solved') when COX could not provide me as a paying customer a fix to a problem I am experiencing with COX wifi. What's the point of having open discsussion with moderators like that being allowed to exist?ZapperOne12 months agoNew Contributor III67Views1like5CommentsLocked out of cox account
My mother received a notice her account was locked for safety. She has reached out to cox several times via phone and spent several hours on the phone and the local store and everyone tells her they are unable to help her. They tell her they are unable to text her a reset code because her phone number is associated with her account, which seems totally backwards. They also tell her there is no other way to reset and reclaim the account. Someone from an office in Las Vegas told her to go to the local Cox store and have the store call him and he would be able to assist once they confirmed her identity, but the store tells her they cannot provide any tech support only sales. Please help, as this is her only email account and is the access point for almsot everything in her life (utilities, banks, etc.).Mikeyis4dcats12 months agoNew Contributor57Views0likes1CommentEmail soft bounce
What is the proper department to discuss issues with email? I am trying to receive email from a provider I am subscribed to, and stopped getting emails from the on the 24th. The sender says their logs indicate emails being blocked as a "soft bounce".kevins718912 months agoNew Contributor45Views0likes2CommentsCox Customer Service - The WORST!
We recently moved into a house that did not have an internet hook up. Cox Customer Service and Sales scheduled is for "their earliest date," which was over 3 weeks out. They bumped us up 2 days and then cancelled without warning nor rescheduling and when we raised it as an incorrect cancellation, they refused to give us the date we had and instead delayed us again. We have wasted 5 days with them trying to understand the process and get a reasonable set up date (no other provider we have used has taken more than 1 week). Our understanding is is is a 2 step process, which could be done same day; 1. Exterior set up (was done yesterday per the work ticket we got), 2. Interior set up, which they scheduled for Nov 9th even though their app shows tomorrow and many other days in between are available. However, they keep just following a script and refusing to move the date forward at all and do not give a reason.kmichaud1212 months agoNew Contributor89Views1like1Commentmodem is doing something strange...
ok so i have an Arris SB8200 just got it a few months ago. Usually my download and upload lights are blue. as of yesterday they started showing green. and now my internet drops for a minute or so and comes back. the blue light comes back on for the download but doesnt stay long. when it goes from blue to green i loose internet. i drop my internet for a couple minutes and then it hangs around for 5 or ten minutes before going out again. ive already talked to tech support and they said it all looks good at their end. my wife and i both work from home and we cant get anything done. SOMEONE PLEASE HELP! all of my connections are hardwired i have a few smart devices on WIFI ive replaced all my cables thinking it would help - it did not959Views0likes4CommentsBlocked Emails
Where do I find the Blocklist in order to delete it and make room for more blocked emails?Solvedmshelledy12 months agoNew Contributor II352Views0likes7CommentsChange of date for scheduled auto payment
Hi, I called in and talked to customer support for quite a while this past Thurs/Fri. I have now retired so my pay dates have changes so my first check is deposited in my account on the 2nd Wed of the month. Since we had been paying on the 5th before, we knew the auto pay would cause an overdraft and as assured the date of deduction would be changed for this month on the 15th but that by doing this I would also have to pay 10 pro-rated days. I agreed although did mention that as much as our cable has just crashed and for the days and hours where we had no access to the internet I would think they would waive this prorate amount in an exchange for lack of service but she said the most she could do is offer me a 10 dollar credit. So, not too happy but agreed as long as they changed the date of direct payment to the 15th that day to avoid me being overdrawn.] Well, went to pick up meds today and got an insufficient funds notice..And yep,,,it did not get changed per our agreement and now I have a tick for overdraft and couldn't get my meds. I am upset for sure and would now ask that Cox pay any fees that will be charged to me by the bankand that the change to the deduction date be exempt from the 10 day pro- rate fee as a good faith action of apology for this very long long long time customer.. Has anyone had this issue and how did you handle it? Thanks SharonSolvedDianne12 months agoNew Contributor1.6KViews0likes3CommentsCannot change wifi channel in Panoramic gateway.
I am logged in to 192.168.0.1 as admin, I choose the network and press Edit which takes me to the page where the settings are but almost everything is greyed out - clicking does not have an effect.There is a Save Settings button at bottom of page but I can't change anything on the page. My box is set for Automatic channel setting and channel 11 at this time - I cannot change Automatic to Manual either. There is another network nearby that uses channel 11 and has a higher signal strength than my wifi network! I get a lot of pauses when using the Internet from my computer over WIFI and so I want to change the channel to help isolate the problem. I am using the WIFI Analyzer android app to see all the networks in the area and the other network's SSID is HIDDEN. Dennis - Edited by moderator to protect sensitive information -sbunkydg12 months agoNew Contributor5.4KViews2likes7CommentsCOX REALLY SUCKS....
SUCKS... I use the internet mostly in very early hours of the morning. My business require to be in touch with Europe. Ussually COX interrup my service between midnight to 6 am at least 2 or 3 times per week on F.KNG business days not in weekends and they charge an eye of the face for such unreliable service. I whish they go out business in Las Vegas.eltroco12 months agoNew Contributor507Views2likes1CommentCox WiFi app login infinite loop
Started new service yesterday with fiber. I can hook the ethernet from the fiber Nokia modem to a laptop and the internet works. However, when it's connected to the cox gateway (TG4482) it just blinks orange and cannot get the connection/wifi to work. I tried to download the cox wifi app as well, and it just continuously give the sign in screen even after entering credentials. Not sure what to do at this point.capthorp2312 months agoNew Contributor136Views0likes5CommentsBlocked emails
Last week I setup a business email account through Google Workspace and Wix. I am using Outlook as my email client. I have followed all the instructions and triple checked to make sure that I did everything correctly. The very first email that I sent was to my Cox.net personal email address to make sure that I had everything setup correctly. I received the following message in my business email inbox... Message blocked Your message to XXXX@cox.net has been blocked. See technical details below for more information. LEARN MORE This link will take you to a third-party site The response from the remote server was: 552 5.2.0 <XXXX@theharrisinsurancegroup.com> sender rejected. Refer to Error Codes section at https://www.cox.com/residential/support/email-error-codes.html for more information. AUP#POL This happens every time I send an email to an Cox.net address. I can receive emails from Cox.net, but cannot reply or send to them. I have spent hours on the phone with Wix, Google, and Cox. Both Wix and Google say that it is a Cox issue, especially given the website in the bounce back message. Cox just keeps passing me back and forth and then the call mysteriously drops. If anyone can help, I would greatly appreciate it. Thank you in advance. **Email addresses edited by moderators to protect user privacySmarris12 months agoNew Contributor309Views0likes3CommentsGetting "US profile assignment change" constantly causing random disconnects.
I'm not sure what else to do at this point. Sorry about long rambling post. Location: South San Diego Install setup: Straight drop from the pole to the property and a grounding block. From there, about 10ft run straight into the modem. No splitters. For the past couple of months (maybe longer), I had been losing my internet connection intermittently, it could last anywhere from 15 seconds to a minute or two. During the day, it's enough to kick me off my work's VPN, in the evening, it's enough to kick me out of any online gaming sessions. It appears to be worse in the evening. Over time, it's gotten worse and worse with the back and forth with Cox CS which proceeded to always blame my Modem (Netgear CM1100) AND somehow router (Asus RT-AC68U) because their "test signal" looks PERFECT. Which isn't the issue, Signals have looked good with minimal to no packet loss. It's the QUALITY of service that is the issue. I got fed up and bought a new modem (Arris S33) AND a new router (RT-AX86U Pro) because I did not want to give Cox an "excuse" and voila, what do you know, same problem. I changed out to a new RG6 cable to the grounding block, even bought a new 3ghz grounding block myself. NOTHING. Then, after spending several hundred dollars, did Cox finally agree to send a tech out. The tech dropped NEW line from the pole, redid the wiring etc etc, all new wires and he noticed that there was "noise" in the line. Ingress so he called it and while we were chatting, it went back to normal, perfect and he said would you look at that, all good. While I was explaining to him the numbers went back to showing a noise. He was plugged straight into the grounding block outside so could not have been my lines/property. So the tech placed a ticket to have looked at. Supposedly the ingress was coming from a house on our street, the following day Cox left a notice on my door that they located the issue and resolved it. Well guess what, I'm getting EVEN MOREUS profile assignment change in my logs, and intermittent drops of service. So I called and spoke to tier 2, who again, for whatever reason, scheduled another tech visit. The tech came and I told him that a tech had come prior and already changed all the lines. He did his tests and said that the signal everything looks good, no packet loss or anything, but he also got some error on the Up Stream and sent it to his manager. He told me they are going to monitor the line, however they do that and see what is going on. The problem just seems to be getting worse and worse. I've gone from a few profile changes a day to pretty much every 30 minutes to an hour. I'm at a loss. The real problem is my WORK. I cannot and should not have to worry about if my VPN is going to disconnect any minute now. It won't disconnect at every change of profile but will 3-4 times during work day and more so at night. So I'm reaching out here to see if anyone has experienced this and what the solution was? I don't even know why I'm bothering as they laid down fiber on our street recently and I have access to fiber service from another company but we have been with COX for almost 18 years so I want to give them a chance. Ideas? Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 21 Locked QAM256 855000000 Hz 5 dBmV 43 dB 0 0 5 Locked QAM256 759000000 Hz 6 dBmV 43 dB 0 0 13 Locked QAM256 807000000 Hz 5 dBmV 44 dB 0 0 18 Locked QAM256 837000000 Hz 5 dBmV 44 dB 0 0 19 Locked QAM256 843000000 Hz 5 dBmV 44 dB 0 0 20 Locked QAM256 849000000 Hz 5 dBmV 44 dB 0 0 22 Locked QAM256 861000000 Hz 4 dBmV 43 dB 0 0 23 Locked QAM256 867000000 Hz 4 dBmV 43 dB 0 0 24 Locked QAM256 873000000 Hz 4 dBmV 43 dB 0 0 25 Locked QAM256 117000000 Hz 0 dBmV 41 dB 0 0 26 Locked QAM256 123000000 Hz 0 dBmV 41 dB 0 0 27 Locked QAM256 129000000 Hz 0 dBmV 41 dB 0 0 28 Locked QAM256 135000000 Hz 0 dBmV 41 dB 0 0 29 Locked QAM256 141000000 Hz 0 dBmV 41 dB 0 0 30 Locked QAM256 147000000 Hz 0 dBmV 41 dB 0 0 31 Locked QAM256 153000000 Hz 0 dBmV 41 dB 0 0 32 Locked QAM256 159000000 Hz 0 dBmV 41 dB 0 0 33 Locked QAM256 165000000 Hz 0 dBmV 41 dB 0 0 34 Locked QAM256 171000000 Hz 0 dBmV 41 dB 0 0 35 Locked QAM256 177000000 Hz 0 dBmV 41 dB 0 0 36 Locked QAM256 183000000 Hz 0 dBmV 41 dB 0 0 37 Locked QAM256 189000000 Hz 0 dBmV 41 dB 0 0 38 Locked QAM256 195000000 Hz 0 dBmV 41 dB 0 0 39 Locked QAM256 201000000 Hz 0 dBmV 42 dB 0 0 40 Locked QAM256 207000000 Hz 1 dBmV 41 dB 0 0 41 Locked QAM256 213000000 Hz 1 dBmV 42 dB 0 0 42 Locked QAM256 219000000 Hz 1 dBmV 42 dB 0 0 43 Locked QAM256 225000000 Hz 0 dBmV 42 dB 0 0 44 Locked QAM256 231000000 Hz 0 dBmV 42 dB 0 0 46 Locked QAM256 243000000 Hz 0 dBmV 41 dB 0 0 47 Locked QAM256 249000000 Hz 0 dBmV 42 dB 0 0 48 Locked QAM256 255000000 Hz 1 dBmV 42 dB 0 0 159 Locked OFDM PLC 300000000 Hz 2 dBmV 43 dB 447192759 0 160 Locked OFDM PLC 918000000 Hz 6 dBmV 43 dB 72860026 0 Upstream Bonded Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 17600000 Hz 6400000 36.8 dBmV 2 Locked SC-QAM 24000000 Hz 6400000 36.8 dBmV 3 Locked SC-QAM 30400000 Hz 6400000 36.8 dBmV 4 Locked SC-QAM 36800000 Hz 6400000 36.8 dBmV 6 Locked OFDMA 36800000 Hz 44000000 31.5 dBmV Here's a snippet from last night to this morning (now) of most recent event, I reboot router daily (in hopes it won't drop connection today) so logs get deleted but you get the idea, just same thing throughout. 22/8/2023 01:29:44 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 01:30:21 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 02:26:03 6 US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 04:19:18 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=:b1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 04:26:13 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 06:20:12 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 06:26:21 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:21:27 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:23:01 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:24:39 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:26:36 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:29:26 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:30:04 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 08:31:57 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:26:39 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:41:14 6 US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:49:34 6 US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:50:10 6 US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1; 22/8/2023 09:52:55 6 US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 22/8/2023 10:26:48 6 US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;Heimdall12 months agoNew Contributor II4.6KViews1like21CommentsCox tech says my modem can't connect w/ box in the yard
the tech came out today and says they need to bring in a "master tech" to fix my connectivity problem. my next door neighbor has no problem w/ net. When I called Cox tonight, they told me that the ticket would take 3 to 5 days to "process." Then someone would contact me about coming out. IN the meantime, I have no internet and no guarantee that the "master tech" will be able to solve the problem. Cox should be sending someone out tomorrow and assuring me the problem will be quickly fixed. Extremely poor service and a don't care attitude.ccbrenton12 months agoNew Contributor70Views0likes2CommentsStreaming no longer works with Firefox
I'm trying to stream at watch.cox.com. It's always worked perfectly well for 3 years now. But just over the weekened the streaming no longer works with Firefox browser. It works on Chrome but not on Firefox. I can only imagine that Cox did some software update which conflicts with Firefox. I am using the latest Firefox on a Mac laptop. The error is the page just never loads- see image. Anyone else experiencing this or know anything about it?SpaceCrawler12 months agoNew Contributor473Views0likes39CommentsCOX Panoramic router suddenly has weak wifi signal
So i have had my router for a few months now and since the beginning of this week my WIFI signal has suddenly become weaker. I have a new TV at the other end of the house, I was able to watch all streaming apps with no issue. Now suddenly the signal is too weak for the TV to work. I have also noticed this on other devices such as phones etc that are brought into that area. NOTHING has changed at all. I tried resetting everything to no avail. I tried to get the PODS but I have the newest panoramic router (can't remeber what code version but it ends in an 8) and according to the COX sales dept, they are not compatable with yet and will be available at some time in the future indefinately SMH, so that is not an option. Also,I cannot move the router from its location because it has a few physical connections to some devices in my office. Besides, this wasn't a problem until recently but its rapidly becoming a huge aggravation. The actual hardwired connections and speed is great but the WIFI has proven itself to be spotty at best. So before I disable the wifi and use APs or put this thing in bridge mode and get some better stuff, or get rid of it all together, is there something else I can try that I may have overlooked to fix this other than downgrade the router and buy pods?, etc. The functionality is very limited as I cannot adjust channels or power and have to use both the IP address access and app access to get anything done. I have worked in the IT Field for 20+ years and have a very strong background in networking and at this point, there is nothing different about the house that would impede the WIFI signal other than the range (which wasnt a problem a week ago) I have tried all the obivious: --reset the router on the app and off the ap --repositioned the router as much as possible --reset the TV, and internet connections multiple times --looking at the logs there is nothing significant that stands out --TV will pull the 5GHZ signal and 2.4 GHZ signal, 5 GHZ is too weak to work and while the 2.4 GHZ signal is stronger it still doesnt connect. --would turning off the WIFI 6 radio have any effect what-so-ever? as I doubt any devices on my network are using that Thanksfromano7612 months agoNew Contributor962Views0likes4CommentsDynamic Range Window violation, RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW, and T3 timeout
Hello, I have been experiencing intermittent internet loss for quite some time now and it makes playing online video games and streaming movies a pain. As the title says, I have been receiving the following items in my event log: 1. Dynamic Range Window violation, 2. RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW, 3. Started Unicast Maintenance Ranging - No Response received - T3 time-out [ Connection Startup Sequence Startup Step Status Comment Acquire Downstream Channel 429000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 0 days 00h:22m:37s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 41 405.0 2.7 41.9 58 274 2 Locked QAM256 1 783.0 2.1 40.3 66 357 3 Locked QAM256 2 789.0 2.2 40.4 82 326 4 Locked QAM256 3 795.0 2.0 40.4 71 354 5 Locked QAM256 4 801.0 2.0 40.4 125 305 6 Locked QAM256 5 807.0 1.9 40.5 68 334 7 Locked QAM256 6 813.0 1.8 40.5 69 328 8 Locked QAM256 7 819.0 1.7 40.3 76 326 9 Locked QAM256 8 825.0 1.2 40.3 92 307 10 Locked QAM256 9 831.0 1.3 40.3 81 291 11 Locked QAM256 10 837.0 1.2 40.1 69 330 12 Locked QAM256 11 843.0 1.2 40.4 68 323 13 Locked QAM256 12 849.0 1.1 40.2 69 289 14 Locked QAM256 13 855.0 1.2 40.2 100 280 15 Locked QAM256 14 861.0 1.0 40.0 89 280 16 Locked QAM256 15 867.0 0.8 39.6 94 290 17 Locked QAM256 16 873.0 0.9 40.1 100 259 18 Locked QAM256 33 357.0 2.5 41.4 81 268 19 Locked QAM256 34 363.0 2.4 41.7 76 286 20 Locked QAM256 35 369.0 2.6 41.8 76 278 21 Locked QAM256 36 375.0 2.7 41.8 79 273 22 Locked QAM256 37 381.0 2.8 41.8 64 293 23 Locked QAM256 38 387.0 2.7 42.0 62 287 24 Locked QAM256 39 393.0 2.8 41.9 58 286 25 Locked QAM256 40 399.0 2.7 41.9 69 290 26 Locked QAM256 42 411.0 2.7 41.8 68 295 27 Locked QAM256 43 417.0 2.7 41.8 63 296 28 Locked QAM256 44 423.0 2.6 41.8 82 299 29 Locked QAM256 45 429.0 2.9 41.9 58 259 30 Locked QAM256 46 435.0 2.9 42.0 71 301 31 Locked QAM256 47 441.0 2.9 41.8 68 302 32 Locked QAM256 48 447.0 3.0 42.0 75 312 33 Locked OFDM PLC 159 300.0 5.1 17.0 11661929 899 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 36.9 43.0 2 Locked SC-QAM 2 5120 30.5 44.0 3 Locked SC-QAM 3 5120 24.1 41.0 4 Locked SC-QAM 4 5120 17.7 43.3 5 Locked SC-QAM 6 2560 12.9 43.8 Downstream Frequency Setting Downstream Frequency Select LAG Enable/Disable LAG(Link Aggregation Group, or Ethernet Port Bonding) Disable Enable ] [ Event Log Log Time Priority Description 13:19:53 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:19:53 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:20:14 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:20:14 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:20:14 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:20:14 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:21:21 Wed Sep 2 2020 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:23:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:23:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:23:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:23:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:23:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:23:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:25:13 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:25:13 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:25:13 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:25:13 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:25:13 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:25:13 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:25:15 Wed Sep 2 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:29:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:29:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:29:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:29:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:29:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:29:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:29:33 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:29:33 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:33:16 Wed Sep 2 2020 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:33:52 Wed Sep 2 2020 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; 13:33:52 Wed Sep 2 2020 Warning (5) Dynamic Range Window violation 13:34:01 Wed Sep 2 2020 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1; ] The text on the phone did the basic stuff then said I would have to pay to have someone come check out. I am starting to think Cox is doing this on purpose and wants there customers to leave. Any help would be great.krisco12 months agoNew Contributor5.9KViews0likes4CommentsUnacceptable
I came on here as soon as I was done on chat. I am so tired of, as it seems, Everytime I'm home from work late nights after 1am, my internet seems it always has maintenance or it's down or something. I was with att prior and switched to Cox believing I'd have top speed Internet as I pay for one of the top tier services but no I don't. My internet lags, it's so slow and when I have called they told me it's probably that I have an old TV. No I don't, streaming sux, game speed sux, and outages out the wazoo! I was told I'd get a visa gift card when I switched service for $250 and never got that either. Tonight topped the cake. I said I think I just need to switch back to att and the customer service agent said the department you need is closed but I'll give you the number to call tomorrow. Wow! Some customer appreciation. And I told her that, she then thanked me for saying that and cox strives on customer appreciation. I then burst her bubble and said I was being sarcastic. Very disappointed and not happy with cox at all.staceyb7012 months agoNew Contributor204Views0likes5CommentsHelp Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated. I work remotely for a company called Prolific. They have very strict security for their platform, and that is understandable . My company advised me that the IP that Cox Cable has given me is on the blacklist . I was shocked , and I was told by my job to look on the " Whatismyipaddress " website which I did . Cox is infact blacklisted for spam on a Sorbs . net website . I tried to reach out to Sorbs , but, just get an automated response. All I could find it was blacklisted for spam back in 2019. I probably did not even have that IP . Customer service for Cox seems to know as little as I do !! I need my IP Changed and can not find anyone within Cox Cable support that has a clue how to do this . I have been told I can purchase a static IP , or purchase their complete care or buy a new modem and router. These are not acceptable solutions . I should not have to have a business account with Cox to have an IP that is not blacklisted , nor should I have to pay $10.00 a month since the IP belongs to Cox not me, and I should not have to spend the money to replace a perfectly working modem and router. I did reach out to a IT group on FB, and was advised by numerous people that Cox has the ability to change my IP . I have done all I can . I disconnected my Modem , left it unplugged for 12 hours and that did nothing . I am nearly 70, and need to work due to the economy and I honestly feel victimized at this point . I had to pay my Cellular service to use their High Speed internet. I can Not afford to pay for 2 internet services and I should not have to. If anyone can Please point me in the right direction , who to reach out to . I had spoken to someone out of I believe Atlanta , and they want to blame the security service my employers uses . When I try to point out that the IP belongs to Cox , they proceed to talk over me or around me !! Thanks in advance for any solution to this issue .cburbo12312 months agoNew Contributor436Views0likes18CommentsFiber Optics Questions
About 2 weeks ago, Cox Fiber Contractors wrapped up installing fiber in our subdivision. Does anyone know how long before they have it ready for home installation? For the people who have it, how do you like it? Faster, more stable?82ndDevil12 months agoNew Contributor70Views0likes1CommentINTERNET DOWN...AGAIN!
Cox is simply the worst. My internet goes down minimally every week sometimes as many as three times a week for three to four hour periods. The funny thing is as I pulled in my condo complex their was a Cox truck parked in our parking lot but it was an hour before the Internet went out. I honestly think Cox is turning off our Internet for planned periods of time.npaquet7212 months agoNew Contributor II105Views0likes5CommentsA tech had to come out today
I had an appointment with a tech because my modem kept dropping connection. He did some stuff outside and replaced the modem. It worked for a couple hours. Furthermore I can't properly activate the new modem because it was apparently already set up but I can't update it in the app. I've been "hung up" when chatting with an agent twice now.ChillCnfrmd12 months agoNew Contributor31Views0likes1CommentFrequent Intermittent Internet Outages in Phoenix Area
Ihave had Cox for internet about 2-3 yrs, and on the Gigablast plan for about 1yr. For the most part everything's been fine. I work from home f/t and would be aware if there had been prior issues. But just about 1 week ago the internet started to drop, probably about 10 times/day. I checked with our neighbors in our cul de sac and no one else was having this issue. What was strange about this that I haven't seen in other forum posts is sometimes the wifi would work while direct to the port (in multiple rooms) would not. Felt it must be the modem which the tech replaced at the beginning of this week. He checked everything at the street as well, made a few adjustments, and then suddenly all was great... clocked 945mbp speed and no more outages! Then suddenly today, 4 days later the internetstarted to cut in/out again... already 6'ish times in the last 2 hrs. My internet speed dropped as well, now only about 487mbps which normally would be great... except I'm paying for 1000mbps. Thought maybe I got another faulty modem... but that would be astrange coincidence. When I was on the phone with the tech again today, after resetting my modem from her end she suggested rather than using the port I try plugging directly to the modem. Same issue there, intermittently in/out. I've checked all of the coax cables, all the ethernet cables, and power cords and everything seems tight and securely plugged in. I have seen multiple posts on this topic (some a bit too techy for me to follow), but don't think I've seen anyone come up with a solution. Hoping since the lasts posts I've seen, all a bit over a few months or so, someone has since come up with an answer. This is disastrous to my being able to work from home - HELP!!!LBE12 months agoNew Contributor3.3KViews1like10CommentsInternet cuts out frequently
Is there a reason that cox internet service seems to degrade periodically? When I complain the problem is resolved for a while and then the cycle begins again. Lately I cannot seem to stream a movie or do anything more demanding than check my mails. I am instructed to reset my modem again and again. Is this normal?aspcoxuser12 months agoNew Contributor25KViews3likes19CommentsPublic Coxwifi
Good morning yesterday morning in NOVA it seems I cant connect to the public Cox wifi network anymore (issue is continuing today). I have tried two different systems with the same results. Anyone else having the same problem?tjmac202312 months agoNew Contributor225Views0likes5CommentsMore outages?
The frequency of outages is gettting ridiculous. Intent has been out almost 24 hrs now after experiencing weekly outages in September as well. Customer service reps I speak with just to even try to find accurate resolution times respond cryptically like they're hiding what's actually going on. All estimated times posted on the outage map or app always get pushed back. Todays was supposed to be back up by 9:34am, then 1:38pm, then 12:27am and it's now 1:07am with no updates or resolution. Undoubtably would switch providers if there was another service in my area. Company doesn't value customers at all because most don't have any other choice.MBolin12 months agoNew Contributor91Views1like3CommentsCan’t access e-mail using Microsoft Edge
When attempting to login to e-mail through the Cox website on Microsoft Edge, I am getting an error that the page can't be reached due to website issues or that it may have moved permanently to a new web address. I can login using Chrome and Safari. This has been going on for a couple of days. Anyone else have this problem?edrocker12 months agoNew Contributor91Views0likes2CommentsExceeded maximum posts error message
I'm receiving the following error message when attempting to post for the first time today. I can publish a new discussion, but can't post to another discussion. New forum issues continue. Edit: Tried again a few minutes later and was successful. To any moderator: Please forward this new issue to the appropriate contact.CurtB12 months agoValued Contributor III65Views1like2CommentsDouble billed
I have a on going situation with Cox I was billed for internet for 13 months and found out later this service was included in my lease aminity fees I contacted Cox and was informed I am due a refund but it's been over 2 months and I keep getting the run around I have spoken to everyone and can't not seem to get a resolution I can recover these funds in small claims court I have all the information and proof to do so but would like to avoid the time and money to have my case heard in district court any suggestions on resolving thisDemoine12 months agoNew Contributor48Views0likes1CommentNever ending interruptions
At least once a week the Internet down.for hours. Wifi switches don't work, security cameras won't work. Tonight the Internet will be down for 6 hours.dont worry cox I'm sure the criminals will be easy on us.terrible service.UPYOURS12 months agoNew Contributor160Views3likes6CommentsEmail File size
I sent an Email with a 22.1MB file size attachment, that I got a failure to deliver notice, saying the file size was too large. Checking online, it says that it will send up to25MB. and it wasn't on just one Email account, it was at least 6 of them. What is going on at COX?Joesearl12 months agoNew Contributor1.1KViews0likes4CommentsService interuption yet again
This is becoming a daily habit now. Very frustrating. Who else is having this issue?azolivas12 months agoNew Contributor III53Views1like3Comments