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edrocker's avatar
edrocker
New Contributor
7 months ago

Can’t access e-mail using Microsoft Edge

When attempting to login to e-mail through the Cox website on Microsoft Edge, I am getting an error that the page can't be reached due to website issues or that it may have moved permanently to a new web address. I can login using Chrome and Safari.  This has been going on for a couple of days. Anyone else have this problem?

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  • CurtB's avatar
    CurtB
    Valued Contributor III
    7 months ago

     

    1. Verify you're using the proper link to Webmail. https://myemail.cox.net/
    2. Check for an update to MS Edge.
    3. While using MS Edge, delete Cox cookies and cache.
    4. If you save username and password in the browser, delete the current entry and save again. 

     

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    7 months ago

    If you are using a VPN, disable it or turn it off completely.