Forum Discussion

Kelvers's avatar
Kelvers
New Contributor
24 days ago

Where can I leave feedback for an employee?

I recently filed a complaint with the FCC and received a call from a resolution specialist. I’ve never felt so belittled on a conversation. I want to provide genuine constructive feedback for the team and person that I talked to. The last thing i want to do is complain about a paying for a service that’s not working but the follow up call left a horrible taste in my mouth. I downgraded my plan today and I’m looking for another provider. Honestly, I called Verizon, t-mobile, phoenix internet, and none of them support my area. 
So because my area is monopolized by COX and my internet goes out, I have no option but to listen to someone talk sarcastically about how they understand how my feelings are hurt. Now I’m ranting on a forum for the first time in my life. 

cox coxsupport

1 Reply

  • JulianN's avatar
    JulianN
    Moderator
    24 days ago

    Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and do not want you to have these type of experiences. We would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!