Forum Discussion

MrCognac's avatar
MrCognac
New Contributor
2 months ago

Spotty internet

My internet is horribly spotty on my PS5 consistently...what is the issue. It messes up my games at least 30 times a play session

4 Replies

  • LisaH's avatar
    LisaH
    Moderator
    31 days ago

    Hi MrCognac. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        28 days ago

        If you read the NEXT post, that's what I was trying to accomplish. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    29 days ago

    Are you connected via ethernet or WiFi? If WiFi, how far away are the devices, ps5 and wireless router? If on wifi, is there a way to connect via ethernet and see if you are having the same issue.