Getting "US profile assignment change" constantly causing random disconnects.
I'm not sure what else to do at this point. Sorry about long rambling post.
Location: South San Diego
Install setup: Straight drop from the pole to the property and a grounding block. From there, about 10ft run straight into the modem. No splitters.
For the past couple of months (maybe longer), I had been losing my internet connection intermittently, it could last anywhere from 15 seconds to a minute or two. During the day, it's enough to kick me off my work's VPN, in the evening, it's enough to kick me out of any online gaming sessions. It appears to be worse in the evening.
Over time, it's gotten worse and worse with the back and forth with Cox CS which proceeded to always blame my Modem (Netgear CM1100) AND somehow router (Asus RT-AC68U) because their "test signal" looks PERFECT. Which isn't the issue, Signals have looked good with minimal to no packet loss. It's the QUALITY of service that is the issue.
I got fed up and bought a new modem (Arris S33) AND a new router (RT-AX86U Pro) because I did not want to give Cox an "excuse" and voila, what do you know, same problem. I changed out to a new RG6 cable to the grounding block, even bought a new 3ghz grounding block myself. NOTHING.
Then, after spending several hundred dollars, did Cox finally agree to send a tech out. The tech dropped NEW line from the pole, redid the wiring etc etc, all new wires and he noticed that there was "noise" in the line. Ingress so he called it and while we were chatting, it went back to normal, perfect and he said would you look at that, all good. While I was explaining to him the numbers went back to showing a noise. He was plugged straight into the grounding block outside so could not have been my lines/property. So the tech placed a ticket to have looked at.
Supposedly the ingress was coming from a house on our street, the following day Cox left a notice on my door that they located the issue and resolved it.
Well guess what, I'm getting EVEN MORE US profile assignment change in my logs, and intermittent drops of service. So I called and spoke to tier 2, who again, for whatever reason, scheduled another tech visit. The tech came and I told him that a tech had come prior and already changed all the lines. He did his tests and said that the signal everything looks good, no packet loss or anything, but he also got some error on the Up Stream and sent it to his manager. He told me they are going to monitor the line, however they do that and see what is going on.
The problem just seems to be getting worse and worse. I've gone from a few profile changes a day to pretty much every 30 minutes to an hour. I'm at a loss.
The real problem is my WORK. I cannot and should not have to worry about if my VPN is going to disconnect any minute now. It won't disconnect at every change of profile but will 3-4 times during work day and more so at night.
So I'm reaching out here to see if anyone has experienced this and what the solution was? I don't even know why I'm bothering as they laid down fiber on our street recently and I have access to fiber service from another company but we have been with COX for almost 18 years so I want to give them a chance.
Ideas?
Downstream Bonded Channels | |||||||
---|---|---|---|---|---|---|---|
Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
21 | Locked | QAM256 | 855000000 Hz | 5 dBmV | 43 dB | 0 | 0 |
5 | Locked | QAM256 | 759000000 Hz | 6 dBmV | 43 dB | 0 | 0 |
13 | Locked | QAM256 | 807000000 Hz | 5 dBmV | 44 dB | 0 | 0 |
18 | Locked | QAM256 | 837000000 Hz | 5 dBmV | 44 dB | 0 | 0 |
19 | Locked | QAM256 | 843000000 Hz | 5 dBmV | 44 dB | 0 | 0 |
20 | Locked | QAM256 | 849000000 Hz | 5 dBmV | 44 dB | 0 | 0 |
22 | Locked | QAM256 | 861000000 Hz | 4 dBmV | 43 dB | 0 | 0 |
23 | Locked | QAM256 | 867000000 Hz | 4 dBmV | 43 dB | 0 | 0 |
24 | Locked | QAM256 | 873000000 Hz | 4 dBmV | 43 dB | 0 | 0 |
25 | Locked | QAM256 | 117000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
26 | Locked | QAM256 | 123000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
27 | Locked | QAM256 | 129000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
28 | Locked | QAM256 | 135000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
29 | Locked | QAM256 | 141000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
30 | Locked | QAM256 | 147000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
31 | Locked | QAM256 | 153000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
32 | Locked | QAM256 | 159000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
33 | Locked | QAM256 | 165000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
34 | Locked | QAM256 | 171000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
35 | Locked | QAM256 | 177000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
36 | Locked | QAM256 | 183000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
37 | Locked | QAM256 | 189000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
38 | Locked | QAM256 | 195000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
39 | Locked | QAM256 | 201000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
40 | Locked | QAM256 | 207000000 Hz | 1 dBmV | 41 dB | 0 | 0 |
41 | Locked | QAM256 | 213000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
42 | Locked | QAM256 | 219000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
43 | Locked | QAM256 | 225000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
44 | Locked | QAM256 | 231000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
46 | Locked | QAM256 | 243000000 Hz | 0 dBmV | 41 dB | 0 | 0 |
47 | Locked | QAM256 | 249000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
48 | Locked | QAM256 | 255000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
159 | Locked | OFDM PLC | 300000000 Hz | 2 dBmV | 43 dB | 447192759 | 0 |
160 | Locked | OFDM PLC | 918000000 Hz | 6 dBmV | 43 dB | 72860026 | 0 |
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
1 | Locked | SC-QAM | 17600000 Hz | 6400000 | 36.8 dBmV | |
2 | Locked | SC-QAM | 24000000 Hz | 6400000 | 36.8 dBmV | |
3 | Locked | SC-QAM | 30400000 Hz | 6400000 | 36.8 dBmV | |
4 | Locked | SC-QAM | 36800000 Hz | 6400000 | 36.8 dBmV | |
6 | Locked | OFDMA | 36800000 Hz | 44000000 | 31.5 dBmV |
Here's a snippet from last night to this morning (now) of most recent event, I reboot router daily (in hopes it won't drop connection today) so logs get deleted but you get the idea, just same thing throughout.
22/8/2023 01:29:44 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 01:30:21 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 02:26:03 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 04:19:18 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=:b1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 04:26:13 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 06:20:12 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 06:26:21 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:21:27 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:23:01 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:24:39 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=c;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:26:36 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:29:26 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:30:04 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 08:31:57 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 09:26:39 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 09:41:14 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 09:49:34 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 09:50:10 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 09:52:55 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |
22/8/2023 10:26:48 |
6 | US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 9 13.;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; |