Have to reboot modem every 2 days
Hi all
2gb plan
Upload and download speeds are excellent
For the last few days, I’ve had to reboot my modem once a day. Sometimes it goes to a red light and other times it stays white but simply doesn’t connect to the Internet until I reboot it. (Or perhaps I’m catching it sooner before it turns red).
No area outages and apparently the modem only logs itself every 2 to 4 hours and shows nothing except on one day it shows that there was degradation but not much else.
At some point somebody at Support was able to access my logs, but apparently that’s not the case anymore.
modem is XB8 technicolor v2
firmware CGM4981COM_7.9p11s1_PROD_sey
Stable an entire year before this and modem installed roughly a year ago. No other changes to setup or the home or environment.
Ideas appreciated - this is a work nightmare
thanks