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Hometeam04's avatar
Hometeam04
New Contributor
22 days ago

Cox Overcharged Customers

I don't understand why I have stayed a customer this long. It's pure emotional abuse with their billing department. This is the most greedy and selfish and uncompassionate company around. They have customers for 5 plus years and can't even extend a payment arrangement by 1 single day (less than 24 hours). It's absurdly insulting. So instead of paying the $100 to Cox, I will schedule Quantum Fiber to come out and set up new service for only $75 and not get bills with hidden fees up to $30 charges per billing cycle being added to my $60 unlimited data Internet service. I am sick over how often they disrupt my service then recently pulling out a "supposedly" unpaid month from 2024 and charging me $375 for my $50 monthly Internet because of supposedly missing a payment. If I missed a payment, service would've been shut off until I paid it so they are plainly lying and they got $275 (so far) from me for nothing. They lied because they would not have left my service running if I missed a payment. Shoot they shut my service off every month now because I'm late on payments, so how can Cox say I missed a payment back in 2024 and bill me ALL OF A SUDDEN?! 

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  • LatitiaS's avatar
    LatitiaS
    Moderator
    22 days ago

    Hello Hometeam04,

    I regret to learn that we may be losing a loyal customer.  I would be more than happy to review your bill for clarity.  Feel free to send us an email to Cox.help@cox.com with your account details.  My team is available for assistance 24/7.

    Cox Support Forum Moderator 

    • Robroy44's avatar
      Robroy44
      New Contributor
      18 days ago

      Sorry for your problems. It’s sickening to hear ads for internet $39.95 when I’ve been a customer ( no 5G in my area) for years and they’ve jacked me up to $100.00/ mo. No, I do not have high speed internet. I am a one person household with 2 tv’s, which I can only watch one at a time. No gaming, during the day I listen to radio, I’m 80. 
      I dropped tv along time ago, now my $70.00/mo for internet jumped to $100.00.

      Yes this is a greedy company which thinks only of more more more cash 💰!

      • DannyS's avatar
        DannyS
        Moderator
        18 days ago

        Hello, our Cox Internet Forums is for customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. You may need someone to look into your account personally due to the concerns you have expressed.  We can assist you with this.  Please reach us on (X), formerly known as Twitter, at CoxHelp, visit us on Facebook, or email cox.help@cox.com anytime for assistance.  We are always happy to help.