Help Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated.
I work remotely for a company called Prolific. They have very strict security for their platform, and that is understandable .
My company advised me that the IP that Cox Cable has given me is on the blacklist . I was shocked , and I was told by my job to look on the " Whatismyipaddress " website which I did . Cox is infact blacklisted for spam on a Sorbs . net website . I tried to reach out to Sorbs , but, just get an automated response. All I could find it was blacklisted for spam back in 2019. I probably did not even have that IP .
Customer service for Cox seems to know as little as I do !! I need my IP Changed and can not find anyone within Cox Cable support that has a clue how to do this .
I have been told I can purchase a static IP , or purchase their complete care or buy a new modem and router. These are not acceptable solutions . I should not have to have a business account with Cox to have an IP that is not blacklisted , nor should I have to pay $10.00 a month since the IP belongs to Cox not me, and I should not have to spend the money to replace a perfectly working modem and router.
I did reach out to a IT group on FB, and was advised by numerous people that Cox has the ability to change my IP . I have done all I can . I disconnected my Modem , left it unplugged for 12 hours and that did nothing .
I am nearly 70, and need to work due to the economy and I honestly feel victimized at this point . I had to pay my Cellular service to use their High Speed internet. I can Not afford to pay for 2 internet services and I should not have to.
If anyone can Please point me in the right direction , who to reach out to . I had spoken to someone out of I believe Atlanta , and they want to blame the security service my employers uses . When I try to point out that the IP belongs to Cox , they proceed to talk over me or around me !!
Thanks in advance for any solution to this issue .