Help Please !!!

Hello Stephanie,

Thank you for reaching out , but, I think  you misunderstood that part of my post.  I know it is long , but, its necessary so you can see exactly what has happened. 

Let me reinterate , I do NOT want to pay , nor should I have to Pay Cox Cable for a Business account / static IP address because the IP I currently have is Blacklisted for spam.  

I want my IP address  to be changed . I have unplugged my modem to no avail . According to another customer service rep of Cox Cable , via Facebook, I was told I have had this current IP number since August 2021. So it is not changing , not sure why .   I did find out however, according to SORBS that the IP was listed in 2019 as having spam , which is before I even had this number .

I feel like a victim .  I can not get proper assistance from Cox, I am having  Pay my cellular service to use high speed internet on my hotspot so I can work...  I can not afford two ISP , especially when in this circumstance , the IP provided by Cox is blacklisted and I am unable to work .

Thank you in advance for any assistance you can provide.  I just want someone in your IT department to change my IP.  I understand it might be a headache, but, I do need customer assistance.  I have been with Cox over 20 yrs  !