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az_2025's avatar
az_2025
New Contributor
17 days ago

Intermittent disconnects and slow downs

1- Kept going offline randomly.  Cox tech came out and found a bad amplifier in the street box.

2-They came out, replaced the amplifier.  Service got better, but started to get 'slow downs' where speed would bottom out randomly to 1-10Mbps.   Sometimes it would come back, sometimes I need to restart the modem.

3-Another tech came out, she replaced the cable from the box into the house.  Still have random connection issues.

I have switched out modem and router on my end during this, the issue persists.

Modem logs:

 

2 Replies

  • Allan's avatar
    Allan
    Moderator
    17 days ago

    Hello. Due to this being an ongoing issue, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com