Intermittent disconnects and slow downs

Question

1- Kept going offline randomly.&nbsp; Cox tech came out and found a bad amplifier in the street box.2-They came out, replaced the amplifier.&nbsp; Service got better, but started to get 'slow downs' where speed would bottom out randomly to 1-10Mbps.&nbsp; &nbsp;Sometimes it would come back, sometimes I need to restart the modem.3-Another tech came out, she replaced the cable from the box into the house.&nbsp; Still have random connection issues.I have switched out modem and router on my end during this, the issue persists.Modem logs:&nbsp;

allan · Answer

Hello. Due to this being an ongoing issue, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com&nbsp;

az_2025 · Answer

Thx.