Help Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated. I work remotely for a company called Prolific. They have very strict security for their platf...
Forum Discussion
First off, Sorbs Lists ALL public IP addresses in their DUHL system. You are going to be listed in the PBL on spamhaus as well. This is because the PBL and others lists like it, are meant to prevent someone from running a MAIL SERVER from a residential IP address. That is all.
You should be listed in SORBS DUHL list, which notes - "
| Usage classification (only important if you run your own mailserver.) |
Cox is not going to be able to just "CHANGE" your IP address, it's not that simple. It's handed off to your equipment on a 24 hr lease through a DHCP server which the customer service agents are NOT going to have access to. You can change the MAC ID of your router and get a different IP address, or replace the router and also get a new IP address.
Easier yet, connect your computer directly to the modem, bypassing your router and get a new ip address.
BUT, being on the DUHL list or the XBL or PBL lists, are not a problem, because again, they basically list you as a residential IP address, top prevent a mail server or relay from your IP address from sending or forwarding email directly to remote mail systems. It does not prevent you from using YOUR mail server, Cox/Gmail/Yahoo/hotmail/etc etc etc.
It was also listed on Spamhjaus . Then why is the IP on the black list .I am not tech savvy about this . I simply want to work .
You say I can connect my laptop to the modem. Would this be with the cord that connects the modem to the router ? If so, there is no place on my computer to attach it . I have ubs ports only . If you can tell me how to do that , I can try as long as I do not need to have it connected to work . My router , modem Tv, smart hub are all connected in a small space together
Can you explain how to change the MAC ID on my router , or why replacing a router would change IP ? I would prefer changing the MAC ID. Would this affect all of my other smart items such as my lights , echo , etc ?
Thank you for so much information , this is very much appreciated.
Just to add if there is a cord maybe 20 to 30 ft long where I can connect my laptop to the modem , that would work out. But, I would prefer to change the MAC ID. Not to be rude to Cox Cable Reps , because I greatly appreciate all help , but, why didnt Cox Cable tell me this ? I called and wrote the Corporate Office . You have told me more than Ive learned in the Month dealing with Customer Service . Again , my sincerest thanks
Like I said, it's SUPPOSED to show up, if it is on the PBL and/or the XBL.
If your laptop doesn't have ethernet, (rare), get a USB to ethernet adapter. Very inexpensive.
Thank you for your response , very much appreciated. As stated , I am nearly 70, and do not have the Tech IT expertise many here do . I have decided to take another route in getting this resolved . Your time , explainations and assistance has been greatly appreciated .
Have a blessed day.
