Help Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated. I work remotely for a company called Prolific. They have very strict security for their platf...
Forum Discussion
cburbo123
Hi, the only way to get a static IP address is going to be via a Cox Business Account. I'd like to look into this for you. Please send me an email and include your full name, address, a link top this forums post and the IP address that you're having trouble with. Thanks!
StephanieS
Cox Forums Moderator
Hello Stephanie,
Thank you for reaching out , but, I think you misunderstood that part of my post. I know it is long , but, its necessary so you can see exactly what has happened.
Let me reinterate , I do NOT want to pay , nor should I have to Pay Cox Cable for a Business account / static IP address because the IP I currently have is Blacklisted for spam.
I want my IP address to be changed . I have unplugged my modem to no avail . According to another customer service rep of Cox Cable , via Facebook, I was told I have had this current IP number since August 2021. So it is not changing , not sure why . I did find out however, according to SORBS that the IP was listed in 2019 as having spam , which is before I even had this number .
I feel like a victim . I can not get proper assistance from Cox, I am having Pay my cellular service to use high speed internet on my hotspot so I can work... I can not afford two ISP , especially when in this circumstance , the IP provided by Cox is blacklisted and I am unable to work .
Thank you in advance for any assistance you can provide. I just want someone in your IT department to change my IP. I understand it might be a headache, but, I do need customer assistance. I have been with Cox over 20 yrs !
cburbo123
Unfortunately we don't offer static IP's for residential accounts. Regarding the changing of your IP address, when you have a dynamic IP address it releases and renews every 24 hours. When it renews it grabs the same one that was released. You can try disconnecting your modem for a few days and that might change it to a new address but I can't guarantee that. I'd like like to see the IP your seeing as blacklisted so I can look into this for you. Please do not send it here. I'll need that via email to cox.help@cox.com. Thanks!
StephanieS
Cox Forums Moderator
