Help Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated. I work remotely for a company called Prolific. They have very strict security for their platf...
Forum Discussion
I think we should try something different here. Instead of assuming you need a new IP address, let's start by asking what activities are you trying to engage in that aren't working? It sounds like you're in a work from home situation. What kinds of things do you use your Internet connection for with respect to this employer?
I work from home , I do research for various Universities - mostly of the AI nature . The company has a very strict security policy and uses a third party , of which they do not tell us , that monitors IP Addresses.
My IP was flagged , and they said I could reach out to the sites that had the IP blacklisted. The website they gave is " what is my ip address ", and the cox cable IP address I have is blacklisted on SORBS.NET for spam .
I tried reaching out to SORBS and get an automated response . I have spoken to numerous customer service rep at Cox and the only options I am given is to either 1) Purchase a static /business acct , 2) subscribe to the customer care at the tune of $10.00 a month , or replace my modem and router. These are not acceptable solutions . 'It appears there are descripancies between different reps . Stephanie said residents do not get business static IP , yet other reps offered to provide one.
Some of the customer service reps say my IP does change frequently, where as the customer service rep I last spoke with said they checked my IP and I had the same one since 2021. IF that is correct , I was given a bad IP to begin with as SORBS.NET has it listed as being blacklisted in 2019.
The company states that my account is in excellent standing, and to either get a new IP , or I have the option of using a HotSpot. I should not have to pay every month to use my cellular hotspot. I am nearly 70, and went back to work due to the economy.
I am not allowed to use a VPN or Proxy , so , Im in between a rock and hard place, and I feel very fustrated at this point .
Thank you for reaching out , and any advise is greatly appreciated .
