Help Please !!!
Hello, I am a senior so I am not too tech savvy with IT , so any assistance is greatly appreciated. I work remotely for a company called Prolific. They have very strict security for their platf...
Forum Discussion
I think we should try something different here. Instead of assuming you need a new IP address, let's start by asking what activities are you trying to engage in that aren't working? It sounds like you're in a work from home situation. What kinds of things do you use your Internet connection for with respect to this employer?
I work from home , I do research for various Universities - mostly of the AI nature . The company has a very strict security policy and uses a third party , of which they do not tell us , that monitors IP Addresses.
My IP was flagged , and they said I could reach out to the sites that had the IP blacklisted. The website they gave is " what is my ip address ", and the cox cable IP address I have is blacklisted on SORBS.NET for spam .
I tried reaching out to SORBS and get an automated response . I have spoken to numerous customer service rep at Cox and the only options I am given is to either 1) Purchase a static /business acct , 2) subscribe to the customer care at the tune of $10.00 a month , or replace my modem and router. These are not acceptable solutions . 'It appears there are descripancies between different reps . Stephanie said residents do not get business static IP , yet other reps offered to provide one.
Some of the customer service reps say my IP does change frequently, where as the customer service rep I last spoke with said they checked my IP and I had the same one since 2021. IF that is correct , I was given a bad IP to begin with as SORBS.NET has it listed as being blacklisted in 2019.
The company states that my account is in excellent standing, and to either get a new IP , or I have the option of using a HotSpot. I should not have to pay every month to use my cellular hotspot. I am nearly 70, and went back to work due to the economy.
I am not allowed to use a VPN or Proxy , so , Im in between a rock and hard place, and I feel very fustrated at this point .
Thank you for reaching out , and any advise is greatly appreciated .
Being blacklisted by SORBS doesn't make sense in this context unless it's impacting your ability to send emails, as that's what SORBS is all about. They track the email reputation of IP's as it relates to their sending of spam email but SORBS also has a poor reputation themselves of acting as extortionists with respect to their policies allowing for priority de-listing in exchange for payment.
With that in mind, I'm still not able to make a connection as to how being listed on email blacklists impacts your ability to engage in whatever activity you're doing.
As far as trying to change your IP address is concerned, it's true that your IP address assignment is dynamic, however, support agents don't have any tools to force a change. Leases are granted for 24 hours (typicall) and the way the protocol works is after 12 hours, your device will ask if the lease can be renewed. This is actually only the 1st time your device requests a renewal but the rest is probably more complicated than necessary for purposes of this discussion. 3 things you can do to force an IP change but some require more skill than others.
- Leave the device connected to your Internet off for +24 hours. Unplugging your Cox modem is the simplest way to explain how to do this effectively. This might work whether or not you have an all in one modem/router or a separate modem. Even after doing this however, you could still end up with the same IP address if another subscriber didn't end up requesting it so not absolutely guaranteed.
- Connect a different device to your modem. If you're modem and router are separate. Connecting a different device to the modem then rebooting the modem will always get you a new IP.
- Change the MAC address of the device connected to your modem. As with step 2, if your modem and router are separate, you may be able to tell your router to report a different MAC address. Upon doing so, you'll need to reboot your modem
Final thoughts, forcing your IP address to change can be complicated and doesn't really resolve the underlying issue. Even if this is successful, you'll just end up pushing your problem onto somebody else.
Good Morning ,
As I said , I am not very IT Tech savvy , so bear with me . I do not know why this is happening . I was advised by my company my IP was flagged by a third party they use. I was given the website of " Checkmyipaddress ", so we are able to see what is blacklisted and try to get resolution .
The " Activity " I do for my job is research . Other than that , my computer is used for banking , shopping , etc. I do not play games on my computer , nor watch Movies .
I did reach out to SORBS , and received a standare automated response. They say my ISP can reach out and get it de-listed.
I was able to speak with someone about trying to change my MAC and also plugging my modem into my computer - I was told this :
***** Most routers will not allow you to change the MAC (physical) address of the router. Though on a local network you could change your PC's Mac and cause a new IP to be given. Plugging your PC directly into the cable modem would be I'll advised. The ISPs often don't segregate the networks well and therefore make your computer quite exposed to neighbours on the same circuit.
So, with me not knowing exactly how to do this, I am not comfortable just changing information , pushing buttons , etc. It would be my luck to shut everything down .
Lastly , YOU SAY - Final thoughts, forcing your IP address to change can be complicated and doesn't really resolve the underlying issue. Even if this is successful, you'll just end up pushing your problem onto somebody else.
IF thats the cans , then in My Humble Opinion - Cox Cable pushed someones problem on me . This is Cox Cables Problem , as it is their IP . They need to resolve this issue.
I guess after over 20 yrs as a customer , I will have to move to another service . I have to work , and can not with the current IP
Can you share what application you're using to perform this research? That might help us understand why the problem is occurring.
