Forum Discussion

RShelton33's avatar
RShelton33
New Contributor II
2 years ago

Parental controls not functioning

I was testing parental controls on my own device to see how it functions on the kids devices. With parental controls on I have no problem accessing any of the xxx sites. Why? Please help. 

  • Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!

    • RShelton33's avatar
      RShelton33
      New Contributor II

      Ok hopefully they can help. I expected some kind of solution here though. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Did you create a profile for your device and apply it to the parental control rules? Also, how long have you waited? The system can keep a cache of the site for up to 24hours. See here for more info.

    • RShelton33's avatar
      RShelton33
      New Contributor II

      Yes I placed the devices under my name and applied PC to myself. Well over 48 hours now. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        If Cox's Parental controls arent working, you could use OpenDNS Family shield on each device. Unfortunatly Cox doesn't allow set up of network wide DNS on the Panoramic gateways.