Forum Discussion

ccbrenton's avatar
ccbrenton
New Contributor
12 months ago

Cox tech says my modem can't connect w/ box in the yard

the tech came out today and says they need to bring in a "master tech" to fix my connectivity problem. my next door neighbor has no problem w/ net.

When I called Cox tonight, they told me that the ticket would take 3 to 5 days to "process."  Then someone would contact me about coming out.

IN the meantime,  I have no internet and no guarantee that the "master tech" will be able to solve the problem.

Cox should be sending someone out tomorrow and assuring me the problem will be quickly fixed.  

Extremely poor service and a don't care attitude.

 

  • JulianN's avatar
    JulianN
    Moderator
    12 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    12 months ago

    It sounds like they needed to get a "Maintenance Tech" out, and they normal turn around time is 1-3 days, unless they are backed up and then up to 5 days.