Forum Discussion

NotTechSavvy's avatar
NotTechSavvy
New Contributor
12 months ago

Gateway Not Working

Our gateway modem started acting up last night and by this morning there was no connection whatsoever.  Blinking orange and green.  Tried to reset through the app but couldn't be done.  I unplugged everything and tried to do a reset that way.  Still no WiFi.  Also noticed last night Netflix was interrupted and had to restart the contour cable box multiple times.  Is there anything simple or is it tech call time.

  • StephanieS's avatar
    StephanieS
    Moderator
    12 months ago

    NotTechSavvy

     

    I'd like to help!  Please send an email to cox.help@cox.com and include your full name and address so I can see what's happening.  

     

     

    StephanieS

    Cox Support Forums Moderator

    • NotTechSavvy's avatar
      NotTechSavvy
      New Contributor
      12 months ago

      Thank you Stephanie, e-mail has been sent.  I'd also like to mention I replaced the Gateway this morning, thinking that was the issue...

      • StephanieS's avatar
        StephanieS
        Moderator
        12 months ago

        NotTechSavvy

         

        You're very welcome!  Thanks for letting me know that you replaced the Gateway already. 

         

         

        StephanieS