Gateway Not Working
Our gateway modem started acting up last night and by this morning there was no connection whatsoever. Blinking orange and green. Tried to reset through the app but couldn't be done. I unplugged e...
Forum Discussion
NotTechSavvy
I'd like to help! Please send an email to cox.help@cox.com and include your full name and address so I can see what's happening.
StephanieS
Cox Support Forums Moderator
Thank you Stephanie, e-mail has been sent. I'd also like to mention I replaced the Gateway this morning, thinking that was the issue...
NotTechSavvy
You're very welcome! Thanks for letting me know that you replaced the Gateway already.
StephanieS
Also wanted to report that when I hit the guide button on the contour remote, it asks me to restart the box. When I do that, it goes through the setup but then comes up with "sorry there seems to be some trouble" with error code RDK-03004
This issue has been solved. It was a faulty Contour cable box. The little cable boxes were working on other TVs in the house. We unplugged the contour box and replaced with the little cable box and the cable worked. I restarted the setting up process for the new Gateway. Within less than 5 minutes I had a white light and all devices are connected to WiFi
