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ChillCnfrmd's avatar
ChillCnfrmd
New Contributor
6 months ago

A tech had to come out today

I had an appointment with a tech because my modem kept dropping connection. He did some stuff outside and replaced the modem. It worked for a couple hours. Furthermore I can't properly activate the new modem because it was apparently already set up but I can't update it in the app. I've been "hung up" when chatting with an agent twice now.