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Agsanders5's avatar
Agsanders5
New Contributor
4 months ago

Internet :/

I pay for the 1 Gig unlimited internet. Yesterday I had a really good Cox Technician service our internet ,because I've been losing internet at least 5-10Xs a day . He told me we are paying for the 1 Gig but our output isn't 1 gig and that's why we are losing internet. This has been such a bad experience for me. We changed modems 3xs , we talked to multiple customer service reps , they troubleshoot multiple times . Literally nothing is making it better . I'm almost forced to change my internet provider. 

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  • Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.