Forum Discussion

Agsanders5's avatar
Agsanders5
New Contributor
2 years ago

Internet :/

I pay for the 1 Gig unlimited internet. Yesterday I had a really good Cox Technician service our internet ,because I've been losing internet at least 5-10Xs a day . He told me we are paying for the 1 Gig but our output isn't 1 gig and that's why we are losing internet. This has been such a bad experience for me. We changed modems 3xs , we talked to multiple customer service reps , they troubleshoot multiple times . Literally nothing is making it better . I'm almost forced to change my internet provider. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 years ago

    Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.