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krisco's avatar
krisco
New Contributor
5 years ago

Dynamic Range Window violation, RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW, and T3 timeout

Hello,

I have been experiencing intermittent internet loss for quite some time now and it makes playing online video games and streaming movies a pain.

As the title says, I have been receiving the following items in my event log:

1. Dynamic Range Window violation,

2. RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW,

3. Started Unicast Maintenance Ranging - No Response received - T3 time-out

[

Connection
   Startup Sequence    
   Startup Step Status Comment

  
   Acquire Downstream Channel 429000000 Hz Locked
  
   Upstream Connection OK Operational
  
   Boot State OK Operational

  
   Configuration File OK
  
   Security Enabled BPI+
  



   Connection Status    
   System Up Time 0 days 00h:22m:37s  
  
   Network Access Allowed  
  



   Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
   1 Locked QAM256 41 405.0 2.7 41.9 58 274
   2 Locked QAM256 1 783.0 2.1 40.3 66 357
   3 Locked QAM256 2 789.0 2.2 40.4 82 326
   4 Locked QAM256 3 795.0 2.0 40.4 71 354
   5 Locked QAM256 4 801.0 2.0 40.4 125 305
   6 Locked QAM256 5 807.0 1.9 40.5 68 334
   7 Locked QAM256 6 813.0 1.8 40.5 69 328
   8 Locked QAM256 7 819.0 1.7 40.3 76 326
   9 Locked QAM256 8 825.0 1.2 40.3 92 307
   10 Locked QAM256 9 831.0 1.3 40.3 81 291
   11 Locked QAM256 10 837.0 1.2 40.1 69 330
   12 Locked QAM256 11 843.0 1.2 40.4 68 323
   13 Locked QAM256 12 849.0 1.1 40.2 69 289
   14 Locked QAM256 13 855.0 1.2 40.2 100 280
   15 Locked QAM256 14 861.0 1.0 40.0 89 280
   16 Locked QAM256 15 867.0 0.8 39.6 94 290
   17 Locked QAM256 16 873.0 0.9 40.1 100 259
   18 Locked QAM256 33 357.0 2.5 41.4 81 268
   19 Locked QAM256 34 363.0 2.4 41.7 76 286
   20 Locked QAM256 35 369.0 2.6 41.8 76 278
   21 Locked QAM256 36 375.0 2.7 41.8 79 273
   22 Locked QAM256 37 381.0 2.8 41.8 64 293
   23 Locked QAM256 38 387.0 2.7 42.0 62 287
   24 Locked QAM256 39 393.0 2.8 41.9 58 286
   25 Locked QAM256 40 399.0 2.7 41.9 69 290
   26 Locked QAM256 42 411.0 2.7 41.8 68 295
   27 Locked QAM256 43 417.0 2.7 41.8 63 296
   28 Locked QAM256 44 423.0 2.6 41.8 82 299
   29 Locked QAM256 45 429.0 2.9 41.9 58 259
   30 Locked QAM256 46 435.0 2.9 42.0 71 301
   31 Locked QAM256 47 441.0 2.9 41.8 68 302
   32 Locked QAM256 48 447.0 3.0 42.0 75 312
   33 Locked OFDM PLC 159 300.0 5.1 17.0 11661929 899



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
   1 Locked SC-QAM 1 5120 36.9 43.0
   2 Locked SC-QAM 2 5120 30.5 44.0
   3 Locked SC-QAM 3 5120 24.1 41.0
   4 Locked SC-QAM 4 5120 17.7 43.3
   5 Locked SC-QAM 6 2560 12.9 43.8



   Downstream Frequency Setting    
   Downstream Frequency Select   
  



   LAG Enable/Disable    
   LAG(Link Aggregation Group, or Ethernet Port Bonding)   Disable  Enable      

  


]

[

Event Log
   Log  
  
    Time    Priority    Description 
    13:19:53
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:19:53
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:20:14
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:20:14
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:20:14
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:20:14
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:21:21
Wed Sep 2 2020		   Critical (3)   SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:23:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:23:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:23:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:23:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:23:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:23:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:25:13
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:25:13
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:25:13
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:25:13
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:25:13
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:25:13
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:25:15
Wed Sep 2 2020		   Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:29:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:29:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:29:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:29:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:29:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:29:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:29:33
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:29:33
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:33:16
Wed Sep 2 2020		   Notice (6)   CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:33:52
Wed Sep 2 2020		   Warning (5)   RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
    13:33:52
Wed Sep 2 2020		   Warning (5)   Dynamic Range Window violation
    13:34:01
Wed Sep 2 2020		   Notice (6)   CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:4e:8d:76;CMTS-MAC=2c:86:d2:89:21:5e;CM-QOS=1.1;CM-VER=3.1;
 
 
   
 

]

The text on the phone did the basic stuff then said I would have to pay to have someone come check out. I am starting to think Cox is doing this on purpose and wants there customers to leave.

Any help would be great.

  • Peterockinit's avatar
    Peterockinit
    New Contributor III
    5 years ago

    Social media team didn't help me with this issue. I am experiencing same thing now for over 3 months.

    Have had 9 technicians out to my house, called tech support approximately 15 times, and no one solved anything.

    I have replaced all my in house wiring, new splitter from cox, new drop from cox, new modem, new router, new cat6. 

    Let me know if they end up helping you with this issue and I'll do the same

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello,

    Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Social Media Support Specialist



    started.
  • Dammitjim's avatar
    Dammitjim
    New Contributor II
    5 years ago

    Having this exact same issue for the past 6 weeks. Social media team "researched my case" and eventually said there is a "known issue in my area that they hope to resolve soon." No resolution yet, still getting disconnected 12+ times per day.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    Those levels are a bit hotter than I like to see, put splitter, or something to reduce the signal level in line to the modem.