Proper Amp and/or Splitters for Cox Cable w/Docsis 3.1 MOTOROLA MB8600
Hi, I have a couple of questions about signal/frequency ranges for Cox Cable, with either gigablast or 500 down/50 up (current). Splitters - With the Cable Modem being Docsis 3.1, I assume the splitter should at minimum be a 5-1218Mhz (1.218Ghz) splitter, ideally it would be higher and cover the MoCA 2.x range and go to 1675Mhz. I have a main cable receiver (ArrisAX013NM) and two smaller boxes a PACEPXDOANI and a CiscoCXDOANI, along with a Motorola MB6800 Docsis 3.1 modem. At the house I have a POE Filter->Drop AMP-Spliiters. The Drop AMP which is a 102-1218Mhz Antronix mid-split (MRAM-1-15-G2), then to a Cox suppliedAndronix CMC2008VC-A 8-Way 5-1002 splitter. One of the 8-way connection goes to the Cable Modem. 3 to the cable boxes, 1 to a tivo (which uses a Cable Card + Ethernet and not MoCA), the rest are terminated with caps. Questions: 1. Is this the correct Amp? A mid-split seems correct for a Docsis 3.1 modem. Amp options are: Traditional 42/54 split with a 1002Mhztop end. Traditional 42/54 split with a 1218Mhz top end. 2. Should the splitter be either a Antronix 1218Mhz or Andronix 1675Mhz splitter? 3. Are the PACE and Cisco boxes Moca based IP from the Receiver? 4. Would it be better to get an Andronix combined 8(Cable)+1(Voip) AMP? Antronix 8+1 AmpsTechDavid2 years agoNew Contributor965Views0likes4CommentsEmail on cell phone unable to send when travelling.
Email works fine when in town (Las Vegas) when user is out of town, they can receive emails but sent emails sit in outbox until they return to the valley. IMAP settings are correct, password is correct. On Android using K-9 mail reader, all settings for outgoing are matched to what is required (again works perfectly when they are in Las Vegas). Advised user to use webmail until a fix can be found.Kenner2 years agoNew Contributor II347Views0likes11CommentsAny SplashTop users out there?
I have been using Splashtop for years to maintain several clients computers. All of a sudden I cannot connect to any clients with Cox Internet. All other ISPs I can still connect with. Did Cox suddenly block the port necessary to connect? The port I believe Splashtop uses is port 443.Solvedbryaninphx2 years agoValued Contributor290Views0likes5CommentsUnacceptable Internet Speed
Cox claims that it has repaired an Service Interruption due to the internet in our area going up and down yesterday and says there are No Known Issues. Unfortunately, this morning the Cox speed test indicates a download speed of 54.3 Bps. I have the 500 Bps internet service. As far as I am concerned this is an outage. I am sure Cox will claim that it is meeting its contractual residential service T&C obligations. Regardless, this does not deliver customer satisfaction.ccamp2 years agoNew Contributor309Views0likes7CommentsForward email vs. link account
The new webmail interface doesn't work for me (it's been rehashed to death here already). There's an option to forward the email to another address as well as link another account. Please explain the difference; there are savvy people here who know the answer. I think linking the account moves all the old email to the other address but I'm not sure. Thank you!Duran_Duran2 years agoNew Contributor III247Views1like6CommentsFax testing number request
Can someone with a fax app or a fax machine please check this HP test fax number to see if you can get a faxback from it because I don't think this HP test fax number is actually working but HP insists that it is working. The number is 18884732963. It's finally working again after about 6 days so I don't need any more tests. Thank you for helping if you tried it 👍DRVEGAS2 years agoValued Contributor1.1KViews0likes39CommentsDiscord Server?
Has anyone thought to create a Discord server for this forum? I thought it might be a interesting place to converse in real time. I don't have any experience but was thinking of making one. Can anyone save me the trouble? Would the moderators be against it? See link below for basic instructions. discord.com/.../starting-your-first-discord-serverSolvedWiderMouthOpen2 years agoEsteemed Contributor378Views0likes6CommentsIs my new modem from Cox dual band? (CGM4331COM)
Cox sent a Technicolor CGM4331COM as an upgrade. It appears to only have one band as far as I can tell. If so, is it 5ghz or 2.4? My household Wyze cams require 2.4. Thanks in advance for any info.Jeff_Jeff2 years agoNew Contributor441Views0likes3CommentsFirmware update request
Good evening, requesting a Cox Tier 2 support rep to verify I have the most current firmware update for my ARRIS s33 modem please. I just upgraded from the 1 gb to 2gb speed tier and just want to make sure I have everything I need firmware wise uploaded to my modem so I am getting the best possible speed. Thanks!htl732 years agoNew Contributor264Views0likes2CommentsIncoming email delay
Yesterday I noticed a considerable delay for incoming email ( anywhere from 20 minutes to 2 hours). I sent myself numerous test messages from my gmail account and my hotmail account. Each to nearly 30 min to arrive in my Cox Webmail. The problem resolved itself around 10:00PM and a flood of email came through. Now I am experiencing the same delays this morning. Everything else is normal and internet speeds are normal. Anyone else having this problem? Any suggestions?Raskie2 years agoNew Contributor III436Views0likes10CommentsNew Email is just too slow and it's not us.
The new email is running just too slow it takes forever too load. if you do anything you feel like your on Dial-up and I have 1gig. I have tried clearing cache, deleting and loading new bookmark. IT'S JUST TOO SLOW FOR THIS DAY AND AGE. It's you tell us your working on it. Don't tell me to unplug modem and disconnect the rg cable for 2 min, don't even think about it. P.S. I already did it.Glenee2 years agoContributor II257Views1like3CommentsWifi 4 and Wifi 6 question
Is it normal for my Panoramic CGM4331COM to keep switching between 4 and 6?DRVEGAS2 years agoValued Contributor340Views0likes12Commentsemails and spam msg
i use to be able to put a ck mark by a or all the msg's and then click deleter. this new system does not allow that ?? at the present i have 198 spam msg and i am not going to try and delete them 1 msg at a time.?? thank arnoldarnold_denby2 years agoNew Contributor135Views0likes2CommentsCannot playback DVR shows on Chrome pc
I used to be able to watch recorder (DVR) shows on Chrome. Edge it never worked on. My history, cookies & Cache are empty, there should be no reason for no playback on every single recently taped show! Says it always runs into a problem on playback, attempting to resume, then just gives up on it withUnfortunately, there’s a problem with DVR playback.. It worked a FEW DAYS ago, and now it won't! WTH! What else can I do!?LaLeo192 years agoNew Contributor100Views0likes2CommentsCox install contractors
I've had cox Internet before about 4 years ago, recently had it reinstalled. The coax line from the outisde box ran to front of the house the the coax jack going into the house to hookup into the modem. Since then I've changed where my computer is located and where I put the modem. Now I want the coax jack to run to the back of my house to a back room. Do that I don't have to run coax through the attic. I have a brick home. The original instal had no masonry drill bit to go through brick. Rescheduled another contractor and had a note put on the ticket that I have a brick home. That contractor didn't bring a masonry bit. He goes to buy one then tells me two hardware stores didn't have them. Third contractor showed up. Not only did they NOT have a masonry bit. But they didn't have drill. Who goes to a job without a drill when your job will most likely have you using a drill. Cox has a serious problem with their contractors.209Views0likes1CommentWithdraw ACP application
I keep getting bombarded with texts and mails and emails and notifications and banners trying to get me to sign up for this ACP benefit. I do not want to sign up (I am quite sure I do not qualify), but when trying to get more information about it I reached a page which is saying that my application has been submitted (which also seems to be the only page that actually lists the eligibility requirements!) What application? I did not complete any application, nor did I consent to Cox submitting any application on my behalf! How can I get this fraudulent application withdrawn?? Furthermore...if you had the information to submit an application without any interaction from me, then you have the information to know that I am nowhere near qualifying. Is Cox *intentionally* wasting our tax dollars by forcing the FCC to sort through a bunch of invalid applications??urza98142 years agoNew Contributor288Views0likes4CommentsSW Iowa.. weekly outages during business hours
We have had regular and extended area-wide outages all summer. At least weekly! They always occur during business hours and last several hours. Both my home and the company I work for have been put out. A $10 bil credit does not recompense the hundreds & thousands of dollars it costs to be without service. We can't answer phones, we can't work online. Employees are being paid to do almost nothing, clients cannot contact us in a timely fashion. It's getting ridiculous!96Views0likes1CommentNew email system is the worst ever
The new system is REALY, REALLY bad. I have 5 Cox email accounts. Now I have to log into each one separately. Also, I have to open each email before I can delete it. No select all option. This is STONE AGE. Even before the new system, Cox has been putting mail from my friends into the SPAM folder. I have made rules to force email from certain individuals to go to Inbox, but those rules are just ignored. But why should I even have to do that? There is nothing about the mail from my friends that would suggest it is spam. Why are those messages going to spam. I have tried to get customer service to fix that, but they just either disconnect or send me to another agent who hangs up on me. Is it possible to read my Cox email with another email client and completely bypass the Cox system. If anyone knows how to do that, please respond.Jwente492 years agoNew Contributor II710Views1like7Commentsnew email horrible
new email horrible. I can only see 5 at a time and my actual email only allows me about 1/3 of the full screen. When I open emails I can only view a very small part of the email, and have to scroll a lot to see the whole thing. This is giving me a terrible headache. Whoever decided this new format was somehow better should be fired.peggy80802 years agoContributor222Views0likes2CommentsWatch TV online message "Connect to in-home WiFi to watch. Why? (It is connected to Wifi).
I'm on my PC which is hard-wired to the Internet, But just to make the online service happy, I connected to the Wifi router and it still gives me the message.ThePhilster2 years agoNew Contributor II456Views0likes4CommentsWhy does our internet go out anytime it rains?
Our Cox high-speed internet cuts out every time it rains. Even in a slight drizzle it’ll slow down to the point where I can’t conduct a Zoom meeting, which is a major problem because I work from home and my employer is 2,500 miles away. Needless to say, we can’t stream our TV shows either. Is there a node or hub somewhere near us that’s not properly protected from the elements or something?397Views0likes3CommentsVery many Correctable, and uncorrectable codewords
CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 77580547 19231441 19620879 20442960 21687958 22382951 22822891 23272407 24609044 25079112 25000340 27363119 27598035 27181907 30368491 31605724 31435315 35829670 37672994 38998348 42614634 47277989 50638899 53153295 59414970 141763468 134870875 141979015 141923102 141799332 145534349 136947015 77580547 Correctable Codewords 70385959 102719348 104039461 105992413 108213574 109445900 109928688 110351392 111739252 112034414 111760202 113204010 113143116 112863145 113596457 113670558 113631816 112892582 112253155 111756330 109908603 107127081 104841831 102963447 98035610 19365316 26250537 19163663 19228829 19358805 15645586 24229577 70385959 Uncorrectable Codewords 2598649 38955191 37248486 34489156 31048089 29110672 28210683 27348383 24623292 23871928 24226818 20444260 20271472 20968811 17067628 15764640 15979907 12333779 11137219 10317017 8552211 6689659 5621837 4994859 3675583 7551 21336 7001 6732 6853 3167 14905 2598649 Gigabyte speeds. Upload speed is <3 Mbps, usually around 0.7/0.8 Mbps. Download speed is over 300 Mbps. Downstream Channel Bonding Value Index 21 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 0 159 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Frequency 237000000 213000000 219000000 225000000 231000000 243000000 249000000 255000000 729000000 735000000 741000000 747000000 753000000 759000000 765000000 771000000 777000000 783000000 789000000 795000000 801000000 807000000 813000000 819000000 825000000 831000000 837000000 843000000 849000000 855000000 861000000 867000000 302800000 SNR 36.386890 36.609653 36.609653 36.386890 36.609653 36.386890 36.386890 36.609653 37.355988 37.355988 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.636276 37.355988 37.636276 37.355988 37.355988 37.636276 37.355988 36.609653 36.609653 36.609653 39.12 dB Power Level 6.699997 7.000000 6.599998 6.699997 7.000000 6.500000 6.300003 6.099998 -0.799999 0.099998 0.599998 0.799999 0.700001 0.799999 0.500000 0.500000 0.500000 0.000000 0.099998 0.299999 0.299999 0.200001 0.700001 0.400002 0.599998 0.400002 0.099998 -0.400002 -0.500000 -0.500000 -0.700001 -0.099998 5.000000 dBmV Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 OFDM Upstream Channel Bonding Value Index 1 2 3 4 Lock Status Locked Locked Locked Locked Frequency 24000000 17600000 30400000 36800000 Symbol Rate 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec 5120 KSym/sec Power Level 40.770599 40.520599 41.520599 42.020599 Modulation 64QAM 64QAM 64QAM 64QAM Channel Type US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA US_TYPE_ATDMA CM Error Codewords Index 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Unerrored Codewords 8099 6321 6571 6469 7145 7715 7907 8793 12416 12186 12198 12062 11808 11724 11636 11479 11409 11258 11030 10942 10920 10736 10482 10474 10248 9914 9914 9770 9564 9412 9231 8862 28 Correctable Codewords 5419 7009 6642 6645 5865 5196 4908 3851 143 260 126 132 219 163 116 143 92 95 192 167 67 121 247 141 228 433 320 342 418 441 509 757 47 Uncorrectable Codewords 69 124 128 108 79 49 31 24 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 Yet yal have the nerve to charge me 170$ a month for a 1 gig plan.AnonymousCompla2 years agoNew Contributor II683Views0likes19CommentsInternet outages
For the past month to months, we have been experiencing outages every few days lasting for several hours apiece. Cox always sent a message that says outages have been noticed in your area and expected to be fixed sometime that day. Why have there been so many outages? It happens multiple times a week. Is Cox doing anything to fix it?Mavric18812 years agoNew Contributor2.9KViews0likes29CommentsWhy don't they make an option for us to delete our own threads on this Cox forum?
We should be able to delete our own threads 👎DRVEGAS2 years agoValued Contributor1.2KViews0likes9CommentsHow do you send email to trash without opening it. In the new email.
Sometimes I don't like to open emails that I have no idea where they come from(security), I like to just send them to trash(security). Once I get them to trash I know how to select all and then delete in trash. I can't however find a way to select several new emails and send to trash without opening. I am like just missing something. No one would ever devise a email where you had to open everyone of them before sending to trash.Glenee2 years agoContributor II270Views0likes3CommentsHow to export file folders from Cox email?
I tried following a post from two years ago that stated I should use the export function on Cox. That does not exist anywhere in mailbox. How do I move folders from Cox to my apple mail? Did the export function move? Thanksjlsesq2 years agoNew Contributor354Views0likes1Commentchanging frequency bands for panoramic connected devices
I have the new Cox panoramic modem/router. I had to upgrade to a newer phone in order to manage it. The Panoramic automatically sets my phone to the 5 Ghz band. My outdoor security cameras were controlled by my old phone and were required to be on the 2.4 Ghz band. My old phone and modem let me force the phone into the 2.4 Ghz band. How can I work within the Panoramic to force my new Android into the 2.4 Ghz band?garylape2 years agoNew Contributor II640Views1like3CommentsPrivate Relay disabled by Cox last night
It seems as if Cox hasdetermined that capturing user's personal data and selling it is another way of making profits and bowing down to the U.S. Government's mass surveillance. Today I was notified that outage/update that occurred last night was to disable Apple's Private Relay. Since Cox is a utility, they really shouldn't have any reason to start capturing data from users. This could be considered illegal search and seizure, according to the 4th Amendment, especially if any bulk data is provided to any law enforcement agency. The Fourth Amendment says, "The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized." Stand up for your right to privacy! Eliminate the possibility of your data being harvested by political campaigns.Curious_User2 years agoNew Contributor266Views0likes6CommentsOutages and inconsistent information from Cox
We have been without internet and TV service for about 48 hours now. I have gotten rare texts from Cox saying they are "still working to resolve the issue." One online agent told me it was related to a storm we had. Another said it was due to some planned maintenance of the system. First, if it was planned, why is this taking so long. Second, if it was planned, why weren't we given some warning. Third, why the complete lack of transparency from Cox? Really disappointed in Cox right now.Reacher2 years agoNew Contributor500Views2likes9CommentsTerrible new email format. Can I get the old format back? Too much empty space. Can only see 5 emails at a time.
Who thinks empty white space is welcome on the screen. Lines of incoming mail are too far apart. A whole inch of white space at the top of the page. Marking email to delete is confusing. Former format worked just fine.Salley2 years agoNew Contributor663Views1like9CommentsNew Email Platform
New Webmail is a hot mess! What did they do intentional sabotage the webmail? I can’t open emails without the dreaded spinning wheel, deleting messages now without the box to check is more cumbersome, There is nothing good about this new platform I am so done with Cox! I would never sign up for any of their services like cell phone what are they thinking they are overpriced and unreliable I am going to have notify so many people that I don’t use this email anymore I have had my email for decades. I am so disappointed in this service. Instead of innovating you are going down the tubes!ginabquick2 years agoNew Contributor248Views1like7CommentsTree trimming
Who do I call at COX Cable so I can schedule them to drop our cable that hangs under a tree, from the power poles to the house, that needs to be trimmed? We live in Omaha, NE. There doesn't seem to be a phone number listed to call for such things. Thanks TedTed97532 years agoNew Contributor321Views2likes4CommentsBig update(Outage) in AZ
There is a outage planned for today that will effect parts of AZ(Phoenix?) that will upgrade the infrastructure. Could just be a node split to increase capacity but some say it will be a mid-split adding upstream OFDMA channels. Anyone effected? Anyone seeing upstream OFDMA now?See thread here.WiderMouthOpen2 years agoEsteemed Contributor91Views1like0Comments- MSUTulsa2 years agoNew Contributor115Views0likes1Comment
Internet Outages AGAIN!!
I have had 4 outages in the last week in my area/neighborhood near Buffalo and Summerlin Parkway. (7 total in the last 3 weeks) I called Friday to get credited for the outages and Cox did but when asked why or will these keep happening?.. nothing. I understand COX is going to keep us in the dark about what causes their problems but for the amount we pay there should be some "communication" (haa, get it!) from them about a service that we rely on now as much as power and water! This has made me start looking to get a second connection which I should have to do. And Cox doesn't care they have the monopoly over most the area. A class action suit would be nice.754Views1like13Comments- JeffinLouisiana2 years agoContributor177Views0likes1Comment
Internet outage
I'm in Las Vegas, NV and there's been an outage 5 days in a row now. This is ridiculous! I can't believe I pay so much for internet that goes down at a few times times each month and this month it has been down at least 6 days that I remember. I pay $110 each month and it's preposterous how much you charge for such crappy internet. I work from home and I'm losing money because I can't work when there's an outage. I will be looking for a different internet provider.McB1822232 years agoNew Contributor1KViews0likes4Comments- jhn1232 years agoNew Contributor221Views0likes5Comments
My Panoramic WIFI Gateway is ignoring the Security Preference DISABLE COX HOTSPOT
I disabled the Cox SSID and put the Panoramic Modem/Router in Bridge mode, but the radio is still ON!! No SSID just the radio transmitter. Is there any way of un-aliving the radio. Please!!FabioToroDaBull2 years agoNew Contributor II567Views0likes13Comments- matt39162 years agoNew Contributor181Views0likes1Comment