IS SMPT LOGIN POSSIBLE FOR NEW CUSTOMER
I am trying to sign up to send outgoing emails. I was told that you are no longer allowed to use smtp login through Cox because they do not issue Email addresses and logins since 2019. This is the first ISP I have not been able to set up.is this correct? Do I need a third party email provider like gmail to send emails? Sounds very wonky to me.dochands2 years agoNew Contributor173Views0likes3CommentsWi-Fi Client Limits
Has anyone with Panoramic Wi-Fi seen a limit on the number of clients allowed to connect to Wi-Fi at the same time? I don’t see anything on Cox’s site or in my agreement that indicates the number of clients is limited. I just noticed it this week.dcamp17812 years agoNew Contributor129Views0likes1Comment3 Months of Multiple Daily Instances of Modem Self-Restarting
I am at a loss here. For the past 2-3 months, I've been having issues with my Panoramic Wifi modem issued by Cox, model CGM4331COM. At least 2-3 times per day, it will restart itself. This has been an everyday occurrence since the issue started. Starts off with losing internet connection to all devices, then the modem will blink yellow, then blink green, then back to solid white. It only takes about 5 minutes to come back online, but the constant daily interruption has become very irritating. Tonight it did something new, which prompted me to create this post; we lost connection and the light turned solid red until I unplugged the power and plugged it back in. We've had at least 5 techs come out to inspect outdoor lines, indoor lines, connection strength, ingress, the works. In the order in which steps have been taken to resolve the issue: A filter was installed on the outdoor connection. We had a pretty badly squirrel-chewed line that was replaced at the pole. There was an outdoor connection leading into our attic that was totally corroded that was replaced. The last tech that came mentioned that he removed a splitter in our attic so that we are directly wired from modem to pole now. In between all of this, we have been advised to replace the modem, and we did (twice). I have tried the online and telephone help options several times. A couple of times, it has restarted itself while I was on the phone or chat with the agent, and their only advice was to restart it? We have had the modem plugged into both a surge protector and directly into an outlet, and it still restarts itself periodically. We have tried plugging it into a different outlet with the same results. It has restarted itself whether it is physically connected to any devices via ethernet or not. All connections are tight and secure. I am not sure how to insert data into a table on here and make it legible, but I will occasionally look at the connection status screen under CM Error Codewords. Unerrored Codewords usually sit in the 50-100 million range. Correctable Codewords sit in the ~100k+ range. Uncorrectable Codewords will sit in the high 10-20k range. If need be, I can try to get better data from that section. Before this gets to be a novel, I'll leave it at this. I believe I have covered most of what has been attempted during the long troubleshooting process, but the last agent I spoke to on the phone happened to mention that none of the previous techs have been documenting their findings, so everyone that helps me at this point will just have to trust that we have tried seemingly everything with no results.Juj2292 years agoNew Contributor II1.1KViews1like14CommentsNo service last 3 weeks
It's getting bad here in Green Valley AZ, no service, you follow instructions on Cox App. Good for an hour then disconnected again. 22 years with Cox never a problem but last 3 weeks nothing but problems and everyone in our area is complaining about Cox service. Wow what happened to Cox. They say 24/7 you can Call that's a joke you can't it sends you right back to the CHAT that is worthless and NO ONE EVERY COMES ON CHAT EXCEPT THEIR AUTO PTOGRAM. Ridiculous.Frank_King2 years agoNew Contributor104Views0likes1CommentI have internet Ultimate 500.
My download speed is supposed to be 500mbps and upload is supposed to be at or around 15mpbs however I'm lucky if I get 1mbps. My upload speed is just as important as my download speed. I need this fixed, asap. Things I've done: Rebooted my modem, rebooted router, changed cables, rebooted my computer, I'm the only one in the house so my internet is only being used by me.RazorbackGeek2 years agoNew Contributor182Views0likes3CommentsCox internet and tv
So I'm spending 200.00 a month for crappy service last 2 weeks off and on all the time always problems this a warning I'm fixing to cut the TV and internet be next been with cox about 20 yrs and this the worse service I have ever seen feed up with it...................heacret2 years agoNew Contributor84Views0likes1CommentCox email server is blacklisted
A Cox email server is on a realtime blacklist - (omta013.uswest2.a.cloudfilter.net). Some Cox emails are routed through different servers and delivered, is there a way to prevent Cox from routing through their blacklisted server? Has Cox taken steps to fix this problem? 9/24/23chasjack562 years agoNew Contributor113Views0likes1CommentRefund for previous payments if the service you were promised has not been met
I have been on cox.com for almost a year now, paying for my WIFI, not disputing how much per month, but its a lot. I got the package for infinite data and the fastest speeds, However only recently i have discovered that I am only getting 5 percent of what i payed for, i am supposed to get 30 mb download speed, and I'm only getting 1 mb download speed, this has been going on since I've gotten the WIFI apparently. Will cox refund me for all previous months due to this circumstance, thanks to it being there own fault??? The download speed has not improved what so ever, and has never gotten above one, so im hopeful cox will make this right or else i may have to escalate this case :/Chase_Cooper2 years agoNew Contributor II578Views0likes34CommentsLeaning pole on condo property
Hello, Our property is at 1320 E Bethany Home Rd. Phoenix 85014 (Bethany Villa Condos) and there is a Cox utility pole onthe west end along Bethany. It has a pretty severe lean as it is next to a large palm pushing it over. The post number is PS85381. We want Cox to come out to take a look to see if the pole needs to be moved to a better spot further away from the palm tree. Who do we contact about that? I tried chatting with customer support, but they wanted my personal information, saying it had to be tied to an account. (Ridiculous lol). The leaning pole does not affect our connectivity. It needs to be assessed for safety since it leans over a busy street.SBFord2 years agoNew Contributor124Views0likes2CommentsAnyone know exactly what network management and testing may be? Last month it used over 60% of my data, this month so far 52%
Anyone know exactly what network management and testing may be? Last month it used over 60% of my data, this month so far 52%Crestview2 years agoNew Contributor184Views0likes1CommentInternet and TV service interruptions
I'm really not sure where to ask this question since I'm having BOTH Internet and TV signal problems. When the Internet drops out, I can see the lights on my modem are flashing like it's trying to reconnect. At the same time, the TV either loses signal or a message will show on the screen, "We're having trouble on our end. This channel isn't currently available. Please try tuning away from this channel for a few seconds and then turn back to it. If that doesn't work, please try again in a few minutes". I tried all of that, but still couldn't tune it there. Once the Internet reconnects, then I need to restart the cable box, and after about 10 minutes or so, the TV will get the signal again. This happens almost every day. The cable modem and the TV are on different outlets. So, could it be the signal levels? I'm unable to access the 192.168.0.1 site.technoman2 years agoNew Contributor II463Views0likes6CommentsInternet out all night. Now all day.
It sure what I am paying for anymore. Internet out all night. Now all day. This seems to be a once a week occurrence with no explanation and ZERO customer service. The voice mail response is downright rude that you would dare to try and speak to a human being.dochands2 years agoNew Contributor468Views0likes6CommentsWTH happened to Consistent Connection??
WE have been COX customers for years, but as of late - we are starting to search other options. We both work from home and have never had an issue. In the past few months, we have suffered numerous slowdowns, Connections dropping out and then coming back, and just a few days ago, we were saddled with No service for almost the entire work day due to a maintenance issue .. again.. Today we are having a slow down once again due to maintenance work.... This is getting old.. I cannot count the hours we have lost at work due to these recent issues. Is there a plan in place to get these slowdowns and Outages fixed or will this be the norm going Forward???Spyder332 years agoNew Contributor262Views0likes1CommentInsanely unreliable connections.
The last few weeks (beginning in August 2023) my internet connection will just randomly disconnect and not allow me internet access. All the “smart help” sessions I try, claim there are no outages in my area, and have consistently said so since I’ve started having this issue. It usually happens between the hours of 9a-11a, stays off for several hours, occasionally will reconnect and allow internet access around 4p-7p, then off again until after 10pm, when it assumably stays connected throughout the night, as it’s still connected every morning at 6am when I leave for work. I had a tech come out and visit, but the day he arrived, my connection was fine, and he insisted there wasn’t much he could do if there wasn’t a “problem”. he also said that at the time of his visit, there was an outage in my area, and he wasn’t sure why I was able to connect at that time. is there some way I may have set some kind of data usage timer, or something somewhere I’m not totally aware of, as it seems to be very consistent in the cut off, and start times. I’m definitely not the most tech savvy fella around, but I can work my way around a decent amount of issues. this I just don’t understand.Drewbeast12 years agoNew Contributor325Views0likes6CommentsT3 Timeouts - Followup
Posting here because I wanted to follow up on my post from a couple months ago - T3 Timeouts. Wanted to update the community on my experience and what I had to do to get the issue resolved. My issue was that I was seeing intermittent (but crippling) packet loss on a daily basis. Going through normal Cox support channels, I had at least 6 different techs comeout to work on the problem. Some couldn't see the problem (if the packet loss wasn't happening when they were testing, most techs would just leave and charge us a fee for the visit without doing anything) and some would just change lines without doing any testing and call the problem fixed. Eventually, a tech came out and saw the problem. He created an ESR ticket to deal with the issue and gave me the ticket number to keep tabs on the problem. That's where the previous post ended. About a week later, I checked in with Cox support about the ticket. The ticket had been closed and some work apparently had been done in my neighborhood, but I wasn't seeing any improvement. I had two more techs come out to the house, neither of whom were able to identify and fix the issue. I was very hopeful when the original ESR ticket was created, but after it was closed I was basically starting back at square one to get Cox to acknowledge and fix the problem. At this point, I decided it was time to file an informal complaint with the FCC. I was contacted by Cox in I believe less than 24 hours after I filed the informal complaint. I was connected with the executive escalations team, and a tech was out the next day. There were at least 5 more tech visits after this one, but at least now there was a ticket being kept open until the issue was fixed and I wasn't starting from scratch each visit. Eventually, I was given the plant supervisor's cell number to text whenever I was seeing the packet loss so he could send someone out to check the neighborhood for interference. I was seeing multiple bucket trucks in my area over the past week and a half - from my conversations with the techs, I was told that there were a lot of locations near me where they identified some interference/ingress and had fixed the problem. Unfortunately for me, these fixes still weren't resolving my packet loss issue (hopefully the nail salon down the street is enjoying a very stable connection now). Last Friday, the escalations team let me know that the issueshould finally be resolved. Despite that, the issue became so severe over the weekend thatmy modem would completely disconnect from the internet multiple times and all of my real time applications became essentially unusable. This morning, I texted the plant supervisor letting him know that my issue was getting worse. I think they may have already had some indication that there was an issue, because there was someone out checking the pole in front of my house in less than 5 minutes of the text. Shortly after, the plant supervisor responded saying they'd identified interference on some of the lines, and that the tech had resolved it. For the first time in several months, Iam seeing 0% packet lossconsistently and my jitteris finally looking stable. I am cautiously optimistic that my problem has been dealt with. Beyond getting extremely lucky, I don't know how this would've been fixed without filing an informal FCC complaint. Even with the help of the higher tier support, it was difficult to track down and fix the problem. It blows my mind a little that the problem seems to have been right out in front of my house at the pole and yet they were combing the entire neighborhood for the issue, but I realize tracking down ingress is sort of like finding a needle in a haystack. It was also illuminating to speak to the techs and hear about how pitiful the state of their infrastructure is at the moment. I live in the Gulf South, and there are apparentlyinnumerableproblems from hurricane damage that Cox has not been able to address for years. So to sum it up, there's no way I would've reached a resolution without filing an informal FCC complaint. At least in my area, there are tons of problems that the company is very sluggishly dealing with. Had I not made some noise, it could've been years before they fixed it (assuming they'd ever fix it at all). The plant supervisor basically said they've been seeing the intermittent packet loss for long time, but since no one was complaining about it, they weren't committing resources to fixing it. Hopefully,it's resolved for good and I can finally stop stressing about it.vebeltran2 years agoNew Contributor II190Views2likes1Comment- Silva03182 years agoNew Contributor191Views0likes2Comments
Cox internet connection dropping consistently for the past few weeks
For the past few weeks since about mid July 2023, I've been getting dropped connections with my Cox internet (Gigablast 1000/35). I have a Motorola MB8611 Modem. I've read on Reddit that this modem has some bad firmware issues with other ISP's like Verizon XFinity, Comcast and Spectrum. my firmware on my MB8611 is: 8611-19.2.18 Here's my connection readout from the modem currently: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 21 903.0 13.5 34.3 63568059 63686436 2 Locked QAM256 1 783.0 15.8 37.1 57006963 82479391 3 Locked QAM256 2 789.0 15.6 25.6 59484388 90351874 4 Locked QAM256 3 795.0 15.5 35.0 70007424 131215075 5 Locked QAM256 4 801.0 15.9 33.2 69447058 170415738 6 Locked QAM256 5 807.0 15.4 29.0 73268394 167643519 7 Locked QAM256 6 813.0 15.1 29.5 80697322 196236563 8 Locked QAM256 7 819.0 15.3 38.0 76475029 188987292 9 Locked QAM256 8 825.0 15.1 27.6 78697692 197739769 10 Locked QAM256 9 831.0 15.3 27.0 70124865 189206657 11 Locked QAM256 10 837.0 15.5 37.5 65046211 148840756 12 Locked QAM256 11 843.0 14.8 29.9 76168827 191516262 13 Locked QAM256 12 849.0 13.5 36.4 82982527 208408779 14 Locked QAM256 13 855.0 13.1 32.6 83170367 203446266 15 Locked QAM256 14 861.0 12.8 33.7 76194117 190829882 16 Locked QAM256 15 867.0 12.0 30.4 79906743 189468417 17 Locked QAM256 16 873.0 11.5 36.4 105763908 245848926 18 Locked QAM256 17 879.0 11.7 28.8 86142491 201576364 19 Locked QAM256 18 885.0 12.0 35.3 79977188 176029101 20 Locked QAM256 19 891.0 11.5 30.2 74702643 143132606 21 Locked QAM256 20 897.0 12.3 32.8 73843867 90912105 22 Locked QAM256 22 909.0 14.2 37.5 58848659 54601544 23 Locked QAM256 23 915.0 14.7 34.5 57210607 46515683 24 Locked QAM256 24 921.0 14.9 32.3 52228510 39945613 25 Locked QAM256 25 927.0 13.6 37.8 43542521 15595497 26 Locked QAM256 26 933.0 12.7 37.2 121873291 131103453 27 Locked QAM256 27 939.0 11.6 29.3 131240897 179339479 28 Locked QAM256 28 945.0 10.9 29.4 132665363 274532822 29 Locked QAM256 29 951.0 9.7 31.0 134482030 262734463 30 Locked QAM256 30 957.0 8.7 30.5 140847215 272847223 31 Locked QAM256 31 963.0 8.6 28.4 154937215 365349411 32 Locked QAM256 32 969.0 9.1 27.5 136145106 300353912 33 Locked OFDM PLC 159 300.0 15.9 35.1 -1831194459 46499114 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 17.7 48.3 2 Locked SC-QAM 2 5120 24.1 48.3 3 Locked SC-QAM 3 5120 30.5 48.8 4 Locked SC-QAM 4 5120 36.9 48.8 5 Locked SC-QAM 6 2560 12.9 49.5 I know the SNR and Pwr downstream is high, and the uncorrectables are ridiculously high too. I checked with some other people about these readings. Event Log Time Priority Description 03:36:59 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:05 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:37:11 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:14 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 28 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:18 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:37:33 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:36 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:37 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:47 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:37:55 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:37:59 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:38:55 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:38:59 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:39:13 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:39:15 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 3 5 6 11 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:39:25 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:39:34 Fri Aug 18 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:39:53 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:39:54 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM- 03:40:02 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:40:27 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:40:32 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:40:37 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:40:37 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:40:40 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1 03:40:48 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:40:58 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:41:01 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;C 03:41:09 Fri Aug 18 2023 Warning (5) MDD message timeout;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:41:10 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 14 15 17 18 19 20 28 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-VER=3.1; 03:41:11 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1;CM-V 03:41:18 Fri Aug 18 2023 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 22 23 24 25 26 27 28 29 30 31 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:92:6d:77;CMTS-MAC=00:87:31:90:bb:20;CM-QOS=1.1; These Type 1 and 4 Codes are constant throughout the day or night, even after rebooting the modem and checking that the coax connections are snug from the wall plate to the modem. Back in June I had a Arris S33 v2 that would constantly reboot all the time, but the signal strength and Hz's levels were good, checked it on cloudflare's Data checker for a speedtest and everything was great, no packet loss, very low jitter and was getting the overprovisioned 1200Mpbs downstream when I direct connected it to my 2.5Gbps Ethernet nic on my PC. I had to ditch that S33 Modem though because of constant rebooting it was doing. The questions I see alot is to check if a splitter is giving noise at the line coming into my home, but like I say just a month or more ago I wasn't having these problems. Are there any Cox's tech's here that can help me figure out if this a modem software issue or is this a Cox external issue from the pole to my home. It's really driving me crazy. Also is any of this due to the mid-split coming to Phoenix,AZ (where I live) I heard on dslreports.com that Cox is rolling out 100mpbs upstream to Gigablast customers. So yeah I have alot of questions and issues here, and I need some tech help to sort this out.1.4KViews0likes8CommentsPhoenix area outage 08/18/23
Internet and TV were out from 5:30 AM (maybe earlier) to 2:00 PM. Since the repair was completed, internet is spotty. The modem does not go offline, but sites do not open (Server not responding) or only partially open (text appears but not graphics). When I try again in 30 seconds to a few minutes, the sites sometimes open, or I have to wait longer before the sites open, even this Cox Forum site. Did the repair not entirely solve the problem? Also, since we were down for more than four hours, will we automatically be credited on our next bill or do we have to submit completed forms to get a refund on the outage?Brain012 years agoContributor143Views0likes1CommentPort Forwarding on new Cox Panoramic Modem/Router
For many years, I had enabled port forwarding on a pc I run as a home theatre to allow me to monitor it remotely from another desktop pc and on my mobile devices. 2 weeks ago I "upgraded" to the new panoramic wifi modem/router and had to reenter the port forwarding information but I still can't view it remotely. For two weeks, I've tried everything I can think of to get this to work and I can't see what's wrong. I finally called Cox today and their response was they couldn't help me but for an additional monthly charge I can get CoxCare and then they'd be able to assist me. Why do I have to pay an additional monthly charge to get something to work that before I "upgraded" worked fine? Is there something simple I'm missing, some setting that needs to be checked that wasn't needed before, to simply get port forwarding to work? I can see the ports have been added in the Panoramic WiFi app.Pitstop19612 years agoNew Contributor II2.4KViews0likes5Comments[Metairie, LA] Connection dropping multiple times a day.
For about the last week we've been a big increase in the amount of times we're having internet service drop out, followed by the cable modem (S33) auto rebooting itself. Here's a look at the signal levels after an uptime 2hrs 47mins of uptime. Startup Procedure Procedure Status Comment Acquire Downstream Channel 753000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 753000000 Hz -17 dBmV 29 dB 29148857 18837504 1 Locked QAM256 117000000 Hz -1 dBmV 45 dB 0 0 2 Locked QAM256 123000000 Hz -1 dBmV 45 dB 0 0 3 Locked QAM256 129000000 Hz 0 dBmV 45 dB 0 0 4 Locked QAM256 135000000 Hz -1 dBmV 46 dB 0 0 5 Locked QAM256 141000000 Hz -1 dBmV 45 dB 0 0 6 Locked QAM256 147000000 Hz -2 dBmV 45 dB 0 0 7 Locked QAM256 153000000 Hz -1 dBmV 46 dB 0 0 8 Locked QAM256 159000000 Hz -1 dBmV 45 dB 0 0 9 Locked QAM256 165000000 Hz -2 dBmV 45 dB 0 0 10 Locked QAM256 171000000 Hz -2 dBmV 45 dB 0 0 11 Locked QAM256 177000000 Hz -1 dBmV 46 dB 0 0 12 Locked QAM256 183000000 Hz -2 dBmV 45 dB 0 0 13 Locked QAM256 189000000 Hz -2 dBmV 45 dB 0 0 14 Locked QAM256 195000000 Hz -2 dBmV 45 dB 0 0 15 Locked QAM256 201000000 Hz -1 dBmV 45 dB 0 0 16 Locked QAM256 207000000 Hz -1 dBmV 45 dB 0 0 17 Locked QAM256 213000000 Hz -2 dBmV 45 dB 0 0 18 Locked QAM256 219000000 Hz -1 dBmV 45 dB 0 0 19 Locked QAM256 225000000 Hz -1 dBmV 46 dB 0 0 20 Locked QAM256 231000000 Hz -2 dBmV 45 dB 0 0 21 Locked QAM256 237000000 Hz -2 dBmV 45 dB 0 0 22 Locked QAM256 243000000 Hz -1 dBmV 45 dB 0 0 23 Locked QAM256 249000000 Hz -1 dBmV 46 dB 0 0 24 Locked QAM256 255000000 Hz -2 dBmV 44 dB 0 0 25 Locked QAM256 729000000 Hz -14 dBmV 34 dB 1 0 26 Locked QAM256 735000000 Hz -18 dBmV 31 dB 9417 0 27 Locked QAM256 741000000 Hz -21 dBmV 27 dB 84174490 30850623 28 Locked QAM256 747000000 Hz -19 dBmV 28 dB 47863313 21992735 30 Locked QAM256 759000000 Hz -22 dBmV 27 dB 209529657 101643749 31 Not Locked QAM256 765000000 Hz -24 dBmV 0 dB 36734 0 32 Locked QAM256 771000000 Hz -22 dBmV 27 dB 89042133 907530 159 Locked OFDM PLC 300000000 Hz -3 dBmV 45 dB 30007112 0 Upstream Bonded Channels Channel ID Lock Status US Channel Type Frequency Width Power 1 Locked SC-QAM 36800000 Hz 6400000 43.0 dBmV 2 Locked SC-QAM 30400000 Hz 6400000 43.5 dBmV 3 Locked SC-QAM 24000000 Hz 6400000 43.8 dBmV 4 Locked SC-QAM 17600000 Hz 6400000 43.5 dBmV 5 Locked SC-QAM 60000000 Hz 6400000 46.0 dBmV 6 Locked SC-QAM 67000000 Hz 6400000 47.0 dBmV 7 Locked SC-QAM 74000000 Hz 6400000 47.5 dBmV 8 Locked SC-QAM 81000000 Hz 6400000 48.8 dBmV Based on this page:https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SB6183-Cable-Signal-Levels The downstream power levels should be -15 to 15 but some bonds have lower power, 1 not locked at all and a lot of uncorrectables on those same low power bonds. There's no splitters on the line. It's pretty much off the pole, through the ground block, through the wall and into the S33 modem. Been working fine up till a few days ago. Could this be caused by a neighborhood equipment issue and if so, how could get Cox to actually check that equipment versus just a contractor coming and checking my modem signal?nola_tron2 years agoNew Contributor175Views0likes2CommentsHow to: Get Webmail Help
Cox websitesfor Webmail Help appear to be for Legacy. New Webmail includes Help icons. Email folder Help is in the lower left ofInboxwhen folder view is open. Cox EmailHelp is in the upperright ofSettings, just left of the Close "X". Go toSettings:inthe upper right of Inbox, click > All settings ... Help specific toa Settings category is in the upper right ofeach category's page.CurtB2 years agoValued Contributor III193Views1like1Commenthow do I look at email I flagged. Mac firefox
I can flag emails however I can't retrieve them. ThanksOboy2 years agoNew Contributor121Views0likes1Commentspam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail. I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account. I have had to create filters to keep known good email addresses and other criteria. now emails that came in just fine are going to my SPAM folder. problems is I disabled ALL my filters and certain emails still end up in the SPAM folder. specifically xxxxxxxxxx@vzwpix.com (where x's are the phone number) marking them as "not spam" does nothing other than put them in my inbox. the old spam settings seem to have disappeared from settings.Throttling
Hello! Cox does throttle Panoramic service. I've seen several posts here recently that say Cox doesn't throttle bandwidth. I spent some time on the phone with support yesterday and they confirmed for me that they are throttling me when I go over my usage threshold (1.5TB on Panoramic router/service.) I don't get emails, texts and I don't get additional charges for more bandwidth--like the service description describes. I asked if it was throttling and he confirmed that it is. I asked to purchase "unlimited data" and he said it wasn't available in my area. When I asked what can be done, he said, "Sadly, there is nothing that can be done." More evidence that it is throttling is that when I use the Cox tool to restart my router, it goes from 9mbps up to 700-800mbps. It stays there for <10 minutes, and then drops back down. My next step is to call sales and inquire about the $10/packet of bandwidth option and see why it isn't working for me.MomTheBomb2 years agoNew Contributor939Views0likes3CommentsMultiple spam phishing email
For almost two weeks I have been inundated by spam phishing email telling me my mcaffee account has expired, my norton has expired, my prime account as expired, etc. They all look similar. What is frustrating is that I get the same messages numerous times. The "from" gets changed probably to get around spam filters but the same messages keep coming. Sometimes 10 or more a day. Is there anything Cox can do to stop these emails?Dvhr2 years agoNew Contributor256Views0likes4CommentsSB8200 and other Arris Event Log Page Problems After July 2023 Cox Firmware Push
After CoxTB01.03.001.16_091322_212.0A firmware push, the Event Logs page shows an odd text message pasted over the upper left corner of Event Log page and NO Event Log entries are downloaded. The text says: Confirm Settings Do You Want to Continue? Disable and Continue Cancel But none of those supposed links is active for clicking. Anyone else seeing this? I can't find an easy way to post the screen capture.BILLinMESAAZ2 years agoNew Contributor456Views0likes3CommentsData Usage Meter
I've seen some older posts, but I'm concerned about the data usage meter. I got a notification that I have used half my allotment in just a few days. The vast amount of usage is supposedly in "other" which has supposedly used hundreds of gigabytes of data in the last few days, even though no one has been home for the vast majority of those days. No wifi connects are open, so it appears to not be tracking actual usage correctly.johntafshar2 years agoNew Contributor II1.3KViews0likes14CommentsInternet mystery
My internet went out on the first of the month, no explanation, I paid my bills. Then they send a tech out and he's like, "oh someone mysteriously unplugged your wire". Then after he leaves, the Internet is slower than before it broke. I guess the mystery is, "what does connected, but no Internet" mean?Sean_Essary2 years agoNew Contributor207Views0likes2CommentsHow can I whitelist an email address so I can get emails you are blocking
I often am not getting certain non-cox email. Some are VERY important. How can I whitelist certain domains? For example:DLT.TDI@DLT.RI.GOV is being blocked. These are important emails and I can't change what email address they are sending to.bsardinha2 years agoNew Contributor377Views0likes3CommentsExtreme incoming email delay or undeliverable
I am seeing 10-20 hours delay in receiving TFA emails, or not receiving them at all, from @tmcaz.com and delivery failure due to taking over 24 hours for emails from @arizona.edu How can I get this fixed?sobwom2 years agoNew Contributor399Views0likes6CommentsInternet Service interruptions, have replaced equipment, wires, and had tech out to home
Currently on Cox Gigablast. Started experiencing connection drops and high latency spikes on both mine and my wife's computer a couple weeks ago. Prior to that everything was fine. Replaced my modem as a troubleshooting step, problems did not go away. I experience the connection drops and latency spikes even when plugged directly into the modem with a Cat6. I've also tried this on two different computers plugged directly into the modem. Modem is Netgear CM1000v2, issue also occured on an Arris S33. Replaced RG6 coax cable to ensure it wasn't a bad connection, no good. Tech came out to apartment, couldn't identify any issue with our connection box outside. Suggested we replace the cabling from box to home. Ran my own RG6 to test, issues persist. Speaking with Cox support last week it sounds like Cox was doing infrastructure upgrades in this area due to a higher-than-expected capacity. Upgrades were supposedly completed over a week ago. Here is what my modem control panel looks like after just a few hours of operation: Not sure what to do at this point, I believe I've hit every possible troubleshooting step that can be done on my side. Any suggestions for how I can go about getting this fixed? At this time I think it's pretty safe to say this is an issue on Cox's end.gotowls2 years agoNew Contributor241Views0likes3CommentsCompose new email... says click 'compose', where is 'compose' located now?!
Not seeing a 'compose' button on this new set up.eggink2 years agoNew Contributor182Views0likes1Commentcan not login to router using default credentials
How do I reset the admin login password on my router? I've been unable to log into it for a long time because the default password no longer works. I don't know how it could have changed on its own, which is a bit concerning.Tonya882 years agoNew Contributor252Views0likes1Comment"Planned" Maintenance
I just got off the phone with cox after not having internet for 3 days, each day they posted a time it was supposed to be back and no internet. After talking to them they said this was a planned outage, well we were given no warning of this planned outage and when I asked when it would be over they didn't know. Even saying that this could go on for the rest of the week.SolvedRithryn2 years agoNew Contributor429Views3likes1CommentWho turned the internet off at 1:00 p.m. in the middle of the day with no notice to do maintenance.
Cox is an unbelievable company I'm so glad we've got things like CenturyLink fiber, Google fiber and other people coming as soon as there's competition people are going to leave cocks in droves they've been a ** company for a decade taking advantage because they've had a monopoly The day that comes to an end nobody's going to be loyal to cops they are one of the worst companies in the existence of companies they do terrible things they blame everything on their customers and they take you off for granted because they know they've had a monopolyJason_Farino2 years agoNew Contributor425Views0likes9CommentsDownstream bonded channel lock
Downstream bonded channel lock Looking for some input for the below downstream channel lock, I can receive all locks on the downstream bonded channels if I change to a lower frequency, but once the modem selects a higher channel at least one channel is not locked. Any input is welcomed. see below modem readings. Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency Startup Procedure Procedure Status Comment Acquire Downstream Channel 855000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels (Partial Service) Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 45 855000000 Hz 4.4 dBmV 40.3 dB 0 0 2 Locked QAM256 13 189000000 Hz 4.2 dBmV 39.9 dB 23 27 3 Locked QAM256 25 735000000 Hz 4.8 dBmV 39.3 dB 0 0 4 Locked QAM256 26 741000000 Hz 4.8 dBmV 38 dB 0 0 5 Locked QAM256 29 759000000 Hz 5 dBmV 40.2 dB 0 0 6 Locked QAM256 30 765000000 Hz 5.3 dBmV 40.1 dB 0 0 7 Locked QAM256 31 771000000 Hz 5.3 dBmV 41.2 dB 0 0 8 Locked QAM256 32 777000000 Hz 5.2 dBmV 41.2 dB 0 0 9 Locked QAM256 33 783000000 Hz 5.2 dBmV 41.2 dB 0 0 10 Locked QAM256 34 789000000 Hz 4.9 dBmV 40.9 dB 0 0 11 Locked QAM256 35 795000000 Hz 5 dBmV 40.9 dB 0 0 12 Locked QAM256 36 801000000 Hz 4.6 dBmV 40.7 dB 0 0 13 Locked QAM256 37 807000000 Hz 4.6 dBmV 40.7 dB 0 0 14 Locked QAM256 46 861000000 Hz 4 dBmV 40.2 dB 0 0 15 Locked QAM256 47 867000000 Hz 3.7 dBmV 40 dB 7 0 16 Not Locked Unknown 48 873000000 Hz 0.0 dBmV 0.0 dB 0 0 Upstream Bonded Channels (Partial Service) Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Not Locked Unknown 4 0 Ksym/sec 36700000 Hz 0.0 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 17400000 Hz 47.7 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 47.8 dBmV 4 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 47.8 dBmV Current System Time:Wed Aug 09 15:18:18 2023 ----------------------------------------------------------------------- Procedure Status Comment Acquire Downstream Channel 141000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 5 141000000 Hz 4 dBmV 40.2 dB 216 49 2 Locked QAM256 1 117000000 Hz 4.4 dBmV 40.1 dB 3912 340 3 Locked QAM256 2 123000000 Hz 4.3 dBmV 40.2 dB 1239 272 4 Locked QAM256 3 129000000 Hz 4 dBmV 40.3 dB 482 233 5 Locked QAM256 4 135000000 Hz 3.9 dBmV 40.3 dB 230 57 6 Locked QAM256 6 147000000 Hz 4.3 dBmV 40.3 dB 167 101 7 Locked QAM256 7 153000000 Hz 4.4 dBmV 40.3 dB 171 78 8 Locked QAM256 8 159000000 Hz 4.5 dBmV 40.9 dB 167 24 9 Locked QAM256 9 165000000 Hz 4.7 dBmV 41.2 dB 231 111 10 Locked QAM256 10 171000000 Hz 4.6 dBmV 40 dB 162 30 11 Locked QAM256 11 177000000 Hz 4.6 dBmV 41 dB 249 52 12 Locked QAM256 12 183000000 Hz 4.7 dBmV 41.4 dB 231 30 13 Locked QAM256 13 189000000 Hz 4.9 dBmV 41.7 dB 163 28 14 Locked QAM256 14 195000000 Hz 4.7 dBmV 41.7 dB 147 28 15 Locked QAM256 15 201000000 Hz 5.1 dBmV 42 dB 159 0 16 Locked QAM256 16 207000000 Hz 5.2 dBmV 42.3 dB 138 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 45.6 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 17400000 Hz 45.6 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 45.6 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36700000 Hz 45.6 dBmV Current System Time:Thu Jul 27 14:56:25 2023B_G_M2 years agoNew Contributor II436Views0likes5CommentsIntermittent Internet Connection for Several Weeks
Internet connection is dropping out about every 5 to 10 mins, it out for about 30 seconds to several minutes, and the will reconnect for another 5 to 10 minutes or so. Seems to happen any time of day or night and resetting my equipment makes no change. I have checked all of my physical connections and I am not using any splitters on my line. I have copied my logs from my modem when this happens in hopes it can shine a little light on what is happening when my connection goes south. I'm not sure how to make sense of this information but it generates a lot of warnings and notices when my connection is bad 14:01:58 Mon Aug 7 2023 Warning (5) Dynamic Range Window violation 14:01:58 Mon Aug 7 2023 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:01:58 Mon Aug 7 2023 Warning (5) Dynamic Range Window violation 14:02:09 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:02:58 Mon Aug 7 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:02:58 Mon Aug 7 2023 Warning (5) Dynamic Range Window violation 14:03:13 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:18 Mon Aug 7 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:22 Mon Aug 7 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 13.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:22 Mon Aug 7 2023 Warning (5) DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:32 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:32 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:38 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:03:44 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:05:15 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:05:19 Mon Aug 7 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:05:46 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:08:19 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:09:06 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:17:05 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:17:31 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:18:12 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:18:16 Mon Aug 7 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:18:21 Mon Aug 7 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:18:22 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:18:51 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:20:16 Mon Aug 7 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:20:44 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:21:07 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:24:01 Mon Aug 7 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:24:02 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1; 14:24:28 Mon Aug 7 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:61:2f:bd;CMTS-MAC=c8:84:a1:18:8e:b4;CM-QOS=1.1;CM-VER=3.1;kmadison902 years agoNew Contributor397Views0likes4CommentsInternet speed high, but everything loads slow
Since the big “update” a few weeks ago, I’ve been having issues with internet cutting in and out and more importantly everything being slow as molasses when it does work. I’ve done multiple speeds tests and everything appears ok, but all my devices on Wi-Fi load insanely slow. Just opening and loading the cox Wi-Fi app takes 5-10 seconds. Websites on a PC can also take 5-10 seconds. Turning on the TV with an Amazon fire stick takes nearly 30 seconds to load the Home Screen. Trying to figure out what could be causing the slow usage while also showing 200mbps+. I saw some into about clearing DNS cache and also saw IPV6 could be an issue, but from what I have seen access it pretty minimal using the app. Any ideas would be appreciated! Thanks!509Views0likes6CommentsPacket loss making games unplayable
Ping Plotter Blizzard World Of Warcraft East Coast Server IP Ping Plotter Google.com Ping Plotter 4.2.2.2 Ping Plotter Open DNS IP Ping Plotter www.Pingplotter.com I have had a technician come to my house and using his tool says he gets all green lights from my drop out. I have had Blizzard assure me their servers are fine but after taking a look at this ping plotter you can clearly see intermittent packet loss. So at the time the tech tested it was likely fine. Ping Plotter shows results over a ten min test and the random drops are more apparent. This is gigabit speed that is sorta new to my area and I feel like it costs me a lot to have, I am very happy with it. Until I want to game online or stay connected to something. I get enough packet loss/jitter to cause a disconnect. Sometimes its short enough that it corrects in game and I just get a rubberband like effect. sometimes its enough to cause the game to kick me. sometimes it just freezes the game and while i am disconnected from their server i can still walk around but not actually do anything in game. interact with characters, cast spells, etc. I would really love some help with this problem! I have tried so many things ruling things out to come to this point. Even as I type this I keep getting notifications at the top right of this website telling my I have 'successfully reconnected'. I need someone to take a look at these links and help to fix this Anyone else that looks will not be able to see these issues with they way they are testing it. I am not sure what else to do but reach out to the forums as home techs and tech support phone calls don't see this problem and assure me everything is fine. but its not fine. not at all. every web site i try to ping for some time shows the same results. 0 issues from my computer to my router the problem begins on the 1st hop after my router. its not consistent this is why the basic level support technician doesn't see it. I will provide any other info I need. I just want to solve this. so far I have paid for a few months of IMO expensive internet and have been unable to use it for the reason i got it. GAMING.Psilo2 years agoNew Contributor II783Views1like24CommentsStorms knock internet out 12 + hours ( CTZ / North America ), Oklahoma / Arkansas border.
Storms knocked internet out early this morning. There have been multiple updates on the website explaining ..should have connection within next 4-hours. It is 4:40pm currently. That was 8am, 12, 4pm, and now 8pm expectation. Is there any direct explanations locally for the delays here on the Oklahoma/Arkansas border as of (Aug 7,2023)? Problem began before 5:30am CTZ/North America. Zip 72904. Thanks in advance for looking into our issue.Ambition2 years agoNew Contributor104Views0likes1CommentOliver is not working on the website and there is no way to report it
I found a 2 year old thread on the above topic and nothing has changed. Oliver is not working. There is no way to report that it is not working. And there is no way to get through Oliver to chat with a live agent. Very frustrating. Get rid of Oliver.Eeyore_Steve2 years agoNew Contributor755Views0likes11CommentsBlocked incoming e-mail from my other outside account to my cox e-mail.
For over a year I have been able to send e-mails from my e-mail account other than Cox to my Cox e-mail account. Last week my e-mails from that account started to be blocked by Cox. I have spent over 4 hours on the phone with Cox techs who confirmed from the error codes provided by the other e-mail provider that they meant Cox felt it was spam and they were blocking it. It was e-mails from me to me with vacation pictures. I explained that to each of the 7 techs and all each tech did was hand me off to another tech. It was a very frustrating experience. Has anyone every encountered this problem with the new Cox e-mail system? Does anyone have a solution. I am going to start calling again this week to try to get Cox to unblock my e-mails from me to me. This is not great customer service.troz492 years agoNew Contributor194Views0likes2Commentshot spots, can u connect more than 1 device at once?
during the outages i have been using the nearest hot spot works ok but if i am connected on my pc, then i join on my phone, i lose the pc connection are we limmited to 1 connection at a time?not2 years agoNew Contributor II321Views0likes6CommentsARRIS S33 cable modem event log shows 31/12/1969 date when internet connection is dropped
ARRIS S33 cable modem event log shows 31/12/1969 date when internet connection is dropped. Internet connection is re-established after a couple of minutes with the correct date and time. I have contacted COX and reported this problem with no luck. The modem gets the wrong date and time from a COX device that gives out the DHCP address and other information. COX has a piece of UNIX equipment that needs to be setup because it is sending the default 12/31/1969 date.ranch12 years agoNew Contributor941Views0likes20Comments