the new webmail ** I never wanted or asked for churched up webmail. I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account. I have had to create filters to keep known good email addresses and other criteria. now emails that came in just fine are going to my SPAM folder. problems is I disabled ALL my filters and certain emails still end up in the SPAM folder. specifically xxxxxxxxxx@vzwpix.com (where x's are the phone number) marking them as "not spam" does nothing other than put them in my inbox. the old spam settings seem to have disappeared from settings.

left is old settings right is no settings. no I haven't called cox. when the internet in my neighborhood (I just moved in to) was constantly going down I called them about 8 times had them come out and they either could not find a problem or blamed my equipment, when I replaced all my equipment and the problems still remained they still insisted there was nothing wrong. when suddenly a couple months later they did "maintenance" and the issues improved, but it still had problems. their support "techs" are useless. I worked in IT for 22 years. I managed Exchange servers for about 200 clients. I'm tired of tech support people telling me to: clear cookies use different browser reformat my computer all the canned responses I have heard hundreds of times from bad tech support. tired of the difficulty of getting to a tier II support person who actually can fix something.

also I never get a notification of replies. I checked the settings and I never get an email when someone replies to any post I have made on this forum.

email and webmail has been up and down all morning (basically unusable), so testing it has been a problem. I see no way to create a filter to move from spam to inbox. if it wasn't that a have an unknown amount of accounts tied to my cox email account I would stop using it. 2 factor emails from some accounts have been delayed by as much as 8 hours. I really wish they would use grey listing, or a system I once saw where a new email from someone gets temporarily blocked until they respond to a single email that ask them if they are a human. I've tried testing my text to emails but this morning the refresh button in email does not seem to do anything. also I got a response from cox re my unblock request: Dear Customer, You recently contacted us about a problem with a Cox email account. Since the issue is related to webmail setting, kindly request CC agent to help you raise CUI/Residential ticket in UET portal. Regards, Email Support Team I love when people use acronyms and expect that you know what they mean.

That is distressing that the new webmail doesn't have the same spam settings. I think it has to do with Cox switched to a whole new email provider. Used to be hosted by Rackspace but now it's on Leaseweb.

I just thought of something and logged in to the webmail with all my other accounts. 3 of which I rarely use, no filters were ever created spam settings were never enabled and sent a text to those accounts ALL of them went directly to their respective spam folders indicating that xxxxxxxxxx@vzwpix.com is being sent directly to the spam folders server side. strangely one of my email accounts still logs in to the old webmail as https://legacy-myemail.cox.net allowing me to check the old spam filter setting which was off.

spam filter settings missing in new webmail

Flinx
Contributor
2 years ago
also I never get a notification of replies. I checked the settings and I never get an email when someone replies to any post I have made on this forum.
- WiderMouthOpen
  Esteemed Contributor
  2 years ago
  Yea, I think that feature has been broken since the last UI overhaul several years ago. drvegas has a ticket open for it as discussed here.
WiderMouthOpen
Esteemed Contributor
2 years ago
That is distressing that the new webmail doesn't have the same spam settings. I think it has to do with Cox switched to a whole new email provider. Used to be hosted by Rackspace but now it's on Leaseweb.
Flinx
Contributor
2 years ago
I just thought of something and logged in to the webmail with all my other accounts. 3 of which I rarely use, no filters were ever created spam settings were never enabled and sent a text to those accounts ALL of them went directly to their respective spam folders indicating that xxxxxxxxxx@vzwpix.com is being sent directly to the spam folders server side.

strangely one of my email accounts still logs in to the old webmail as https://legacy-myemail.cox.net allowing me to check the old spam filter setting which was off.
- Flinx
  Contributor
  2 years ago
  also I cannot send to my cell phone at @vzwpix.com
  - WiderMouthOpen
    Esteemed Contributor
    2 years ago
    Would you be able to take screenshots of the new spam settings vs the old settings? We might not get another chance to document the problem as more and more are migrated to the new platform. Also, have you contacted Cox about this issue?
- Flinx
  Contributor
  2 years ago
  suddenly out of nowhere texting from my phone to my email now works again. huh weird.
Flinx
Contributor
2 years ago
3 emails I sent to my phone text messaging came in 4 or 5 hours after I sent them.
- Darkatt
  Honored Contributor
  2 years ago
  We are used to email being almost instantaneous, but IAW RFC specification for email delivery has to take place within 24 hours of being sent. While I understand it's frustrating that your emails from your phone text messaging came in hours later, you will have to look at the properties of the email, and check header information, to see when they were ACTUALLY sent by your phone provider/messaging provider, and then compare with when cox received and processed. SOMETIME'S, it's not Cox's fault, and also, even if your phone provider sent it to Cox in a second of your hitting send, remember, if it's in your email box within 24 hours of the actual send time, it's within specifications.
  - Flinx
    Contributor
    2 years ago
    I'm well aware of how email can work. I managed email server for years. it used to happen within a minute. after reading the other posts I sent a picture to my email and that went to my inbox. a text message with anything else will not, even though each text message has a text file as an attachment it goes to my spam folder.
- Darkatt
  Honored Contributor
  2 years ago
  I may have read that backwards, if the first reply IS backwards, let me know. A test from Cox webmail sent at 14:27 arrived as a text message on my phone at 14:31.
  - WiderMouthOpen
    Esteemed Contributor
    2 years ago
    Was it a blank email? I wonder if emails with links and attachments take longer because they get scanned by Cox's anti-spam.
- WiderMouthOpen
  Esteemed Contributor
  2 years ago
  Sometimes the servers get backed up. Still the same now? If so, try sending yourself a email(1 with photo attached and 1 blank) and see how long it takes.
DocDNA
New Contributor
2 years ago
I set up a filter to move all emails to the inbox to get around the lack of a spam setting in the new webmail interface.
- CurtB
  Valued Contributor III
  2 years ago
  Email that's been flagged as spam when it's received isn't typically available for filter rules. If you can verify that such an email was routed to Inbox by a user defined filter rule, please let us know.
  - DocDNA
    New Contributor
    2 years ago
    I will. I added the rule to all of my Cox emails and will know if it works by tomorrow as I typically get a few spam emails.
Flinx
Contributor
2 years ago
so it appears that the new mail servers spam blocking routes all sorts of spam to my spam folder. problem is that it's ignoring my filters which means that emails with a FROM that never changes cannot be filtered. what's annoying is that it doesn't mark it as spam like the old server so I keep thinking I am doing something wrong with the filters.

examples are:

The Press Rundown<updates@mail.pressrundown.com>

Join Membership<laughing@n2.funnyeditor.com>

Words Trivia<trivia@mail.wordstrivia.com>

I have filters for the above which are supposed to discard the emails. they aren't being discarded and instead are going to my spam folder.

what's really annoying is that I went for almost 12 years without any spam (or very litte), and in the last 2 years have started getting inundated with it.
- CurtB
  Valued Contributor III
  2 years ago
  You could have saved a lot of typing if you'd read the reply immediately above yours.
  
  Filter Rules don't apply to email flagged as spam by one of the email security companies.
  - Flinx
    Contributor
    2 years ago
    well that's just stupid. how can I filter them properly if they skip my filters and I have no control over them.

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spam filter settings missing in new webmail

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