This is by far the most unreliable Internet service I have ever dealt with in my life! The Customer service people don't ever know what they're even talking about. I am really thinking about changing my Internet service. My service should not be going out just because it's raining!!
Hello. I'm sorry to hear about your experience with the internet. We work remotely too and understand the importance of a stable and consistent connection. If you have been having ongoing trouble with the connection when it's not raining too we need to look into this further. This is not a normal situation nor the experience we want you to have. If this is only occurring during a rainy season, there may be a lose connection or something that needs to be addressed. We are available to assist with all of your concerns. Please email us at cox.help@cox.com with your name, address and a link to this thread so we can help. Thank you so much.
