Angie Imel

Hello Angieimel,
I'm sorry to hear if you continue to face any impact to the service. I know it's important this is working, especially if you or family work or learn remotely. If what is happening is there is a pending hold order is on an account due to a past-due balance, then the equipment should reboot as soon as a payment processes for the past due amount. If you have a device with data to sign into the Cox App, then you may check your balance online with these steps www.cox.com/residential/support/accessing-your-bill-online.html. 

If you want to know if you're in an outage area, Cox has added network alerts to the Cox App. If there is not an outage alert found if you check the Cox App, and the balance is paid, then there may be something else impacting the connection. We may recommend troubleshooting steps...

Is the modem showing any lights lit up or blinking, and if so what color is it? If you haven't yet done so, possibly check the ends of the coaxial cable connection are screwed finger tight (not over tighten) to the wall and the back of the modem, and reconnect the power to the modem to force it to reboot. It may take a couple minutes for the modem to reboot. Others among our forum community may be able to assist as well.

If you'd like support from Cox to review your bill or account, then we have a team available 24/7 to receive your email at Cox.Help@cox.com. In the email, we would just need your name, complete address, and some detail of the account cocnern.