spam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail.
I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account.
I have h...
Forum Discussion
I just thought of something and logged in to the webmail with all my other accounts. 3 of which I rarely use, no filters were ever created spam settings were never enabled and sent a text to those accounts ALL of them went directly to their respective spam folders indicating that xxxxxxxxxx@vzwpix.com is being sent directly to the spam folders server side.
strangely one of my email accounts still logs in to the old webmail as https://legacy-myemail.cox.net allowing me to check the old spam filter setting which was off.
also I cannot send to my cell phone at @vzwpix.com
Would you be able to take screenshots of the new spam settings vs the old settings? We might not get another chance to document the problem as more and more are migrated to the new platform. Also, have you contacted Cox about this issue?
left is old settings right is no settings.
no I haven't called cox. when the internet in my neighborhood (I just moved in to) was constantly going down I called them about 8 times had them come out and they either could not find a problem or blamed my equipment, when I replaced all my equipment and the problems still remained they still insisted there was nothing wrong. when suddenly a couple months later they did "maintenance" and the issues improved, but it still had problems. their support "techs" are useless.
I worked in IT for 22 years. I managed Exchange servers for about 200 clients. I'm tired of tech support people telling me to:
clear cookies
use different browser
reformat my computer
all the canned responses I have heard hundreds of times from bad tech support.
tired of the difficulty of getting to a tier II support person who actually can fix something.
tired of the difficulty of getting to a tier II support person who actually can fix something.
I feel your pain. The problem is Cox outsourced their email so their is no direct escalation chain. The best you can get is a ticket number as they refer it to their vendor. Thank you for the images. Now that it is documented hopefully others will come forward and voice their concerns too.
Try sending to "number@vtext.com"
