Forum Discussion

Nooney23's avatar
Nooney23
New Contributor
19 days ago

Flashing red

Internet not working 

4 Replies

  • Hi Nooney23,

    I am sorry to hear your services are not working.  What troubleshooting steps have you attempted thus far?  Have you checked the connections?  Is there a splitter, amp or surge protector attached to the coax line?  

    Cox Support Forum Moderator

  • Asgardian's avatar
    Asgardian
    New Contributor

    was this in Roanoke after the thunderstorm Roanoke Customer?? here and haven’t had service since the thunderstorm and lightning struck pretty close by the Grandin area

    • Asgardian's avatar
      Asgardian
      New Contributor

      I did all the troubleshooting steps within a scope of my ability as a customer and I am pretty tech savvy. Mine isn’t flashing red but did flash red. It’s white now, but I still don’t have service and that happened since the lightning strike.

  • I’m truly sorry for the inconvenience you’re experiencing. To ensure you get the best possible assistance, please reach out to my team directly by emailing cox.help@cox.com. We’ll be happy to look into this further and get things resolved for you as quickly as possible.